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Pauline Mcluer
November 28, 2017
Cleaned upper oven. Cycle done for at least six hours door was still locked. Was able to get door open but locked icon still on oven not usable. What do i do to get icon off
For model number KGRS505XSS04
Hi Pauline,
Thank you for your inquiry. Try unplugging the oven from the electrical outlet for 5 minutes. Once you plug it back in, try to set the clock and gently try to open the door. If this does not work, set the self-clean cycle again and only allow it to work for 15 minutes. Cancel the self-clean cycle and allow the oven to cool. Gently try to open the door. If these options do not help, you will need to access the door lock to manually unlock the door. I hope this helps. Thank you and have a great day!
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Jerry
August 30, 2021
Is this the locking mechanism for lower oven door
For model number KERS505XSS01
Hello Jerry, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755302 for the Lower Oven Door Latch. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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