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Carl
June 17, 2019
My control panel blacked out after i flipped the ciruit breaker at the main, off and on (a surge, i suppose). The oven works but without the control panel to see different options. My wife contends that she can adjust it blind and it works for her without the panel lighting up. She's made cakes, roasts, etc. With it this way. Is it indeed the control panel at fault?
For model number GW399LXUS04
Hi Carl, thank you for your question. Unfortunately the display of your control is part of the control board not the panel. The panel is just the button labels. It sounds like you will need to replace your board. I have linked that part below for you. Good luck with your repair.
My problem is some of the controls on the touch pad work like broil but others like bake do not .Do you think it is the touch pad or something else.
For model number YGY399LXUS03
Hi Carmen, thank you for your inquiry. According to our research, to fix your problem first try to clean all the buttons and the contacts on the ribbon with alcohol. If that does not work, you need to replace this part, part number PS11750393. We look forward to hearing from you if you need assistance with placing an order through our 7-days-a-week customer service. We hope this helps!
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Carmen
14 days ago
Serial number D30994253
Some of the buttons are not working on my stove--a few numbers to be clear. Is this likely a touchpad issue? Such as worn out or do you recommend ordering a different replacement part? Like a control panel?
Carmen
For model number GW399LXUS06
Hello Carmen, thank you for your inquiry. Based on the description that you have provided, we would recommend replacing the touchpad, part number PS11750393, to fix the issue. We hope this sorts out your problem!
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