Freezer Shelf Support WPC8973801

Hi Deirdre, thank you for a very interesting question. Please follow these steps to overcome your issue. 1- Turn off the power to your refrigerator by unplugging it or turning off the circuit breaker that supplies electricity to the appliance. 2- Locate the broken bracket inside the insertion hole in the freezer wall. 3- Use a pair of needle-nose pliers to grip the bracket and try to twist it counterclockwise to remove it from the insertion hole. 4- If the bracket won't come out or breaks further, use a drill or screw extractor to remove it. Choose a drill bit or extractor that's slightly smaller than the diameter of the broken bracket and carefully drill into the center of the bracket. Once you have a hole, insert the screw extractor and turn it counterclockwise to remove the bracket. 5- After removing the broken bracket, use a small brush or vacuum to remove any debris or dust inside the insertion hole. 6- Install the new shelf support according to the manufacturer's instructions. 7- Turn the power back on to your refrigerator and test the new shelf support to make sure it's secure. We hope this sorts out your problem!