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Bruce
June 30, 2021
There is a clear possibility the front button control pad is defective. Is this sold separately by you? Does a new pad come with a new control board?
For model number GY396LXPQ00
Hello Bruce, Thank you for the question. In order to know if the Control Pan is defective we will need more information on the issues the appliance is having. The Pad is only sold as part of the front Control Panel. We looked up the part and it is listed as No Longer Available/Discontinued sorry. There are no part substitutions listed. Our suggestion here would be to call the manufacturer and see if they can provide you with a substitution for these part numbers and contact us back with he updated substitution number. We hope this helps!
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