Part Location Diagram of WP3387911 Whirlpool DUCT-AIR
See part 5 in the diagram
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DUCT-AIR

Rated by 1 customer 

Easy 

1- 2 hours 

Ratings submitted by customers like you who bought this part.

$ 180.99
  In Stock

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PartSelect Number PS11741422
Manufacturer Part Number WP3387911
Manufactured by Whirlpool
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Troubleshooting
This part works with the following products:
Dryer, Washer Dryer Combo.
This part works with the following products:
Whirlpool, Kenmore, Maytag, KitchenAid.
Part# WP3387911 replaces these:
3387910, 3387911, 697354
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Questions and Answers

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1 question answered by our experts.
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Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
John
November 23, 2021
My dryer heats up but does not dry the clothes for a long time
For model number MEDC700VW0
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Hello John, Thank you for the question. We suggest testing the High Limit Thermostat. At room temperature, testing the thermostat should produce a reading of zero. You can also test the Internal-Bias Thermostat. You should see a reading of close to 0 ohms on a multimeter if the thermostat has continuity. Also make sure the vents and cabinet are clear of any lint build up to have proper air flow. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

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Customer Repair Stories
 Average Repair Rating: 2.8 / 5.0, 1 reviews. What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Screen on the hot air vent disintegrated
It is odd that this part needed replacement but I am in an area near the Atlantic ocean in a vacation house which is vacant most of the year. The exhaust vent probably brings excessive moisture down to the dryer in the basement. The screen you can see at the inside back of the tumbler (where the heated air enters) rotten out, pieces fell inside and there was danger of something falling in and catching fire. I found no useful source for information (including YouTube) as this part is most easily replaced from the rear of the dryer and the available info was about repairing the heating element, the circuit board, or the exhaust venting pieces which is done from the front.

The bottom line is that the back removes easily. You should:
1. unplug and remove the exhaust shoot
2. remove the top per YouTube or other source
3. take off the back panel over the electrical connections and unscrew the ground; tuck it inside. Don't undo any electrical connections except the ground
4. take off the screws holding the back on (8-9, one is hidden above the exhaust vent) and pull it out of the way; you then have compete access to the "DUCT-AIR" part
4. undo the clip that holds the vent tube (from the heating element) to the part
5. remove the screws that hold the part to the inside back (3?) and push it out of the way
6. remove the clips and remove the old part
7. reassemble in reverse order

I'm over 70 so I took lots of time and breaks but was still done in under two hours. The 2 clips holding the heater element tube to the part were badly rusted and should have been replaced but I made do with the old ones.
  • Thomas from Edgartown, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
2 of 2 people found this instruction helpful.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11741422
Manufacturer Part Number: WP3387911
Brand
Model Number
Description
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