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Installation Video Incorrect
The installation video notes that the door mullion spring has a bent end, and that the bent end of the spring is to be inserted into the LOWER hinge. However, on my refrigerator door, the bent end of the door mullion spring must be inserted into the UPPER hinge in order for the door to function properly. (Also noted that in your video the installer manually closed the door mullion rather than just closing the refrigerator door, another indication that the installation of the spring was incorrect.) After watching the video several times to confirm I was installing the door mullion spring according to the video instructions, I tried inserting the bent end of the door mullion spring into the upper hinge, which proved to be the correct installation of the door mull spring. What should have been a 5 minute repair turned into an ½ hour repair.
lower ice maker water fill tube frozen... suspected that the fill tube heater went bad.
Interestingly, the few authorized samsung parts suppliers I found declared that this model did not have a lower icemaker, whereas this company actually had the specific part. The heater swap is completely straightforward, and simple, but for one detail. The insulation wrap is easily torn when pulling the tube out and my time was spent finding a suitable material to patch the hole. I would recommend purchasing a new tube with heater element and wrap pre-installed. This issue in no way diminished my satisfaction with the product or the prompt delivery time.
There is a pretty good video about this on youtube, but complications arose nonetheless. The replacement spring supplied by Partselect is a bit different from the original in two ways. First, it is made of heavier-gauge wire; this is a good thing for durability, but it makes installation tougher. Second, the ends of the spring, which are bent at right angles to the spring axis in order to fit into the plastic sleeves that hold the spring ends, are far too long. Once I figured this out, i snipped the ends down by a quarter inch or so, and they fit into the sleeves just fine after a certain amount of persuasion from needle-nose pliers. All things considered, it was a bit harder than it should have been, but the door works now, so all is well.
Went to You Tube and saw video on how to replace broken mullion spring. Ordered part online (more than one in case one broke -very cheap <$3.00 per part). Watched video twice and was able to follow instructions and insert spring correctly. Not difficult if you pay attention to details on how the spring must fit and which end goes where. The door works perfectly!
This company has everything!! One simple spring was all I needed. Fast shipping and product was exactly what they said I needed. Took me less than a minute to fix!! I’ll definitely shop here again!!
removed the front food tray removed the broken ice maker shut off arm from the left side of the ice maker using a short Phillips screw driver, very little room between the ice maker and the side of the fridge. secured the new ice maker shut off arm with the same Phillips head screw, the arm self positions via a locating notch
Simply drop in new door shelf. IMPORTANT: Be sure to order left or right shelf: they are not interchangeable. Note that left or right door means when you are facing fridge.
Show how to fix it on YouTube so that helped a lot. I ordered a new spring gave all the correct information and the spring was too big that showed up lol so had to go to Plan B an modified the broken spring lol works great now