Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
the grate broke in pieces
There was no repair to do. All I had to do was toss the broken grate and place the other one on top of the burner. I was very impressed with how easily it was to find the new grate on this site, and how quickly my part came. I had a huge party in 3 days and without having to pay for expedited shipping, it was at my doorstep in 2 days. Awesome service!
We lost our knob, and it was very difficult to turn the fan on or off
I googled Kitchenaid along with the model number and Parts Select came up. I then entered the model number along with what I wanted, and scrolled through different pictures until I found a sketch of my cooktop with individual numbers for each part. I selected the part, and rechecked the model number of the cooktop and ordered it. From the time I ordered on-line, until I received it, was 3 days. I am very impressed with the service, and the knob fits perfectly! Thanks so much for the excellent service!