My washer drains while filling or rinsing. I have to hold up the hose for it to work. What is the problem?
For model number HLP24E
Thank you for your question. If the washer is filling and draining at the same time, the drain hose has been placed too far down the drain standpipe. If it is placed too far down the drain standpipe, a vacuum will be created that will cause the water to drain as the water is filling. We hope this helps! If you have any questions, please let us know.
I emptied all the water with a cup and laid the washer down on its back on the bathroom floor, ( it is a portable), with a few small pots and rags handy to collect water, just in case. I inspected the placement of the broken drain pump, I took photographs of all the wires placements and screws. I removed the broken drain pump photographing each step, then attached the new drain pump following each step in reverse and attached the 2 colored wires to the remains of the colored wires attached to the washer. I used electric tape to isolate and cover completely the exposed wires parts i joined. I then screwed everything back in place. I put the washer upright, connected the electrical cord and did a test. It is working great, and the water is draining well! It took me over 30 minutes, as the space under the machine, where the drain pump lodges, is quite tight and I needed a flash light.
Lifted up the washer from the bottom. Accessed the pump, unscrewed the motor and pulled off the rubber hose attached to the pump using a Phillips screwdriver and a wrench. Reattached the hose and the mounting screws. Worked just fine.