ERSD48 Dacor Range - Instructions

Replaced relay board

I did not do the repair since the part shipped was not the correct one. I have contacted Customer Service by phone and mail and nothing has been resolved.

I would, at least, like to return the incorrect part. An new one would be great but not holding out hope.

First disconnected power to the oven at circuit breaker box. Then, Removed top front control panel, held by four screws exposed when top oven door is opened. Was able to move control up and out of the way without disconnecting. The relay control panel is visible on the right. I was able to reach all connectors with needle nose pliers and then remove the panel with needle nose to release clips and use screw driver to gentle pry up. Installed new unit by attaching back connectors and then setting panel down onto clips. Finished with attaching front connectors. Reattach front control panel.

I have contacted Dacor repeatedly with no response, by both phone and left my return contact and email.
I could not be more disappointed in Dacor. All this for a problem which is listed as a home maintenance issue. A light bulb for $41.77 that I cannot install.

Cleaned the brass ring and replaced the cap.
New brass rings may be an improvement too.

Called local repair company and said that it wasn't fixable, had to go. It was 12 years old and they don't make them to last anymore. Next door neighbor is handy. He came over and got the part out and said to go downtown and get replacement part. It was late and I looked on the internet and saw your Hours of Op, called and got a Saint named Lee. He and I went back and forth with photos and emails. He needs to be promoted. I have never had such a fun time at that hour discussing cooktop parts nor gotten the respect and customer service that is usually reserved for experienced repairmen, much less a woman. He went above and beyond. Plus he had personality, patience and encouragement. Instead of the $1200 that we had prepared for to replace our cooktop, we were out $35. Lee was phenomenal. I asked to speak to his supervisor to commend him and he declined! That is one self-fulfilled agent you have there. And I am so glad you sent this survey so that I get to tell you how amazing Lee is!!!