11020242511 Kenmore Washer - Instructions

Replaced the 4 suspension rods/springs. Only disconnect and replace one at a time. The tub will fall out if you disconnect and replace more than one rod/spring at a time.

Followed youtube video. The repair was easy and fast.

I was able to look up the issue on Youtube and watched a few videos and was able to complete the repair with help of my daughter. It was little hard to do but you do need gloves with a good grip when taking the rods out of the washer, but putting the new ones in was very easy.

Once I replaced the suspension rods, there was a little shaking but not like before. Very quiet now, no crazy loud banging

The installation was very easy and took me 45 minutes to complete by myself. I put the washer on two cinder blocks and then removed the lid. I started with the suspension rods that were closest to me and they were really easy to exchange. When I got to the rods in the back they were a little more difficult because there was more tension with the new rods installed. I used the old rods to hook and pull the new rods into place and it was overall very easy.

Youtube has videos. It's very simple just replace one at a time.

Watched video from partselect and it was on the money. Removed a few screws and tilted the lid. (after unplugging). Pulled it out from wall and tilted machine to have access to bottom. Had grandson reach from underneath and pull the rods out and inserted the new ones. Work great now. My wife is happy and I saved about $600 because I didn't have to buy a new one.

I watched the PartsSelect video. I was hoping for the tub with the slots in the tub mounts, but mine didn't have them, so I had to lay it down on its back. The only thing I did that was not in the video was I placed a 2" thick closed cell foam knee pad I had on hand between the tub and the back of the housing. When I laid it down, the tub was elevated by 2". This made reaching the two rear rods a little easy. It seems that there would be a more robust way to achieve the dampening affect, but I guess this is cost effective.

It's strange that I searched for my issue several times and only saw recommendations to level the washer. It was level. Then one day I ran across the suspension rod resolution. It didn't do it on every load, but after a year of my wife nagging me and threatening to get a new washer, I finally fixed it. The biggest issue is just logistics in a condo hallway and a little leaking water. I also replaced my hoses. Should be in good shape until the next thing.....

Unplugged from power, unhooked water lines.Then removed back cover and control panel and top set to the side. Rear rods very easy to do by yourself after those where done have help and tip it backwards and change out the front 2 then reassembled and hooked back up and tested. Everything worked like brand new !!!

Removed the old and replaced with new

very easy to repair , instructions very clear , parts person very good to talk to, parts got here fast