11020094993 Kenmore Washer - Instructions

took the washing machine out of the washroom closet and did the repair in the kitchen

Parts came promptly. Disassemble agitator as per tutorial video on website. Replace locking "dogs" and reassemble. Cheap, effective fix!

Rubber O ring around the Inner Cap was rotted and busted through. Replaced with new Inner Cap Seal. Easy as pie!

take the cabinet frame out first, take the pump off the motor assembly, take motor out, found the coupling is broken. replace the coupling, put back everything. That's all. Washer start to work immediately.

Youtube video

had to take the entire shell off the washer and then it was 2 simple clamps.

Watched the video on this sight. Fallowed instructions in video and everything went very smooth.

Unplugged, removed water supply hoses, removed drain hose from washer, laid whole washer on it`s back without removing the cabinet, popped clips off the water pump and laid to side, took two screws out of clips that hold motor on and popped them off with a screw driver, unplugged wiring harness and another single wire on motor and then lifted motor off. Then pried the plastic pieces of the coupling off the the motor and transmission shaft. Cleaned debris off motor and washer, replaced plastic piece to the transmission and set rubber part on plastic. Then replaced new plastic piece on motor and set motor back into bracket and put all parts back on in reverse order. I make it sound hard but was a easy job.

disconnected the power, the water supply hoses and took the drain hose out of the wall. Tilted the washer back, undid the 2 clip,took the pliers slid the clamps back. Installed new pump. Put everything back. Done.

I followed the video on replacing the direct drive coupling. It was easy to follow and gave step by step instructions for screw locations, fastener and part removal and installation.

I found a repair video on You tube by Parts Select. I ordered the pump and it could not have been easier. I probably saved $200. The hardest part was lining up the cabinet to put it back in place. Patience & you'll get it. Thanks.

Two screws on the back of the washer releases the top control panel. Then unplug one plug and hang the top over the back of unit. Two clips removes the sides and top which gives you access to the pump. You then remove the two hose clams and the hoses and two more clamps hold the pump on. Reverse the process hook up the water and plug it back in.

This was a simple repair. I simply placed washer on its back. Then used some channel lock pliers to remove the clamps and hoses. Released the clips holding the pump in place. Removed the pump. Reversed the order and it was complete.

very easy and the exact problem Thanks.

Tilted the machine back. Done carefully the hoses can all stay connected. Removing the pump from the motor first makes it easier to access the clamps on the hoses. Be sure to have a pan handy to catch the excess water out of the drain hose when you disconnect it. Connect the hoses to the new pump. rotate the shaft on the motor to line it up with the hole in the back of the pump. Clip the pump back in place, set the washer back in place and it's all over. It took me more time to file this repair story than it did to perform the repair.