PartSelect.Com - Terms Of Use
Quick Question!

Have you ever purchased from PartSelect.com before?

ApplianceHelp.com Customers:
Frequently Asked Questions

PartSelect has decided to retire its sister site, ApplianceHelp.com, and will now serve all customers at one location: www.partselect.com. For more information, check out the official press release.

Back to Top What if I have an outstanding order with ApplianceHelp.com?

Our goal is to make this transition as smooth as possible. This means any existing or outstanding orders with ApplianceHelp will be filled, shipped and covered by the same policies as before. You can continue to contact us at 1-800-470-7119 should you have any problems and our customer service team will help with any questions or concerns you may have.

Any email communication regarding your order will now come from PartSelect.

If you’d like to sign in to our Self Serve to manage your order, you can do so here using the same login information as before. Self-Serve allows you to check order status, cancel and return items.

Back to Top Can I still access Self Serve to manage my existing order with ApplianceHelp.com?

Yes, you can log in to Self Serve on PartSelect using the same login information as before. You can check your order status and cancel any items. If you'd like to return any items, please contact customer service directly.

Back to Top What do I do if my ApplianceHelp order is lost in shipping?

You can track your ApplianceHelp order using the shipping confirmation email associated with that order. If you have failed to receive your order, you can contact customer service at 1-800-470-7119 or email us at customerservice@appliancehelp.com.

Back to Top What if I need to cancel my ApplianceHelp order?

You can cancel your order by giving us a call, sending an email or signing it to our Self Serve to manage your order yourself. Please note that orders are sent electronically to our warehouses. An order cannot be canceled once the parts have been shipped.

Back to Top What do I do if my ApplianceHelp order is damaged?

PartSelect offers the same damaged policy on all parts. You must contact PartSelect within 10 days of receiving the part to be eligible for refund. For more information, you can check out our return policy.

Back to Top What if I need to return a part that I ordered from ApplianceHelp?

PartSelect offers the same 30 day return policy on all parts. If you need to return a part you ordered from ApplianceHelp, you can give us call, send us an email or set up a return in our Self Serve. For complete details on returns, check out our return policy.

Back to Top What if a part I ordered from ApplianceHelp is defective or fails within the first year?

PartSelect offers the same one-year warranty policy on all parts. Any part ordered from ApplianceHelp, will be covered under this policy for one full year. For complete details on warranties, check out our warranty policy.

Back to Top Whom do I contact about placing a new order?

If you have an existing ApplianceHelp order, you can still call customer service at 1-800-470-7119 or email them at customerservice@appliancehelp.com.

Back to Top Who will be sending me information about my order?

All communications including email confirmation, shipping notices and customer service correspondence will now come from customerservice@partselect.com.

If you’re looking to place a brand new order, you can call us at or email us at customerservice@partselect.com.

Back to Top What are your hours of operation?

Our Hours of Operation are still the same:

Monday to Friday 7am - 1am (Eastern Time)
Saturday and Sunday 7am - 11pm (Eastern Time)

Back to Top Will there be any change in the cost of my existing order?

Parts purchased through Appliancehelp.com will be honoured at the advertised price for current and existing orders.

Back to Top What are your policies around shipping? Do you have same day shipping?

PartSelect offers the same shipping policies on all parts. We offer same day shipping on all in-stock parts ordered before 4pm Monday to Friday EST, as well as several great options including ground. For complete details on our shipping options, check out our Same Day Shipping Policy.

Back to Top Will you protect my personal information?

We understand the importance of your privacy and we guarantee to guard your personal information when using our site. All the personal information you provide is held in the strictest confidence and we never sell your information to any outside agencies. For more details, check out our privacy policy.

Back to Top I have a question that hasn’t been answered here?

We want to make this transition as smooth as possible for all our customers. If you have any comment, question or concern, please do not hesitate to contact us using any of the contact information below:

ApplianceHelp Phone: 1-800-470-7119

ApplianceHelp Email: customerservice@appliancehelp.com

PartSelect Email: customerservice@partselect.com