What it does. Why it matters. Everything you need to know for an easy fix.
Suspension Spring Specifications
The suspension spring supports the outer tub and keeps the tub steady during loads that could cause an unbalance. If this part breaks, is worn down or has stretched out and lost its spring, it could cause the load to be off-balance which can lead to excessive shaking, moving, noise, and leaks. For this repair, you will need a 1/4 nut driver, a putty knife, a flat blade screwdriver, and a pair of needle-nose pliers. Disconnect the power supply, fill hoses, and drain hose to give you safe and easy access (have a container nearby for water left in drain hose). This item is sold individually, which is important as you may need to repair multiple springs in your appliance, which carries three suspension springs. As an inexpensive part, we recommend purchasing several at a time, as they can be very useful to have on-hand.
Part #WP63907
Manufactured by
Whirlpool
for Whirlpool, Kenmore, KitchenAid, Roper
OEM stands for Original Equipment Manufacturer. This means that the company who made your appliance is also supplying the replacement part.
Features
OEM
Generic
Genuine brand name
Guaranteed to fit
Superior Quality
Long term value
Part Videos
Watch our pros, then fix it yourself.
Replacing your Whirlpool Washer Suspension Spring
About this fix
Common problems and models this part fixes.
Easy
1- 2 hours
Rated by verified customers
What this part fixes:
Shaking and Moving
Leaking
Spinning Issues
Works with the following products:
Washer
Washer Dryer Combo
Part# WP63907 replaces these:
AP6010168, 63907
Customer Reviews
Real ratings from other people who bought this part.
Average Rating:
★★★★★
★★★★★
30 Reviews
4.8
Out of 5
5 Stars
28
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
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★★★★★
★★★★★
RAMIRO G - March 12, 2019
Verified Purchase
THE SERVICE IN GETTING THE PARTS WAS THE BEST!!!!!!!!!!!!!!!!!!!
THE FIT WAS ON THE MONEY!!!!!!!!!!!!!!!!
★★★★★
★★★★★
Alan R - November 30, 2018
Verified Purchase
Exact parts for my washer!
After watching the video about unbalanced problems, I felt I could complete the washer repair on my own. Parts came in 2 days and machine was back in service within an hour.
PartSelect is my #1 choice for troubleshooting videos and online parts ordering!
★★★★★
★★★★★
Robert N - April 15, 2020
Verified Purchase
Part Fine But did not need replacement.
The parts were great and I installed them but these particular springs were not my problem. The single longer thinner spring in the back was my issue that was making my tub go out of balance. (Probably the true weak link in the system.) The end had rusted off. I changed these springs anyways because they may have weakened over time.
★★★★★
★★★★★
Brooke M - March 30, 2023
Verified Purchase
Pretty simple repair and the parts were perfect.
Exactly what was specified for my model. Arrived very quickly.
★★★★★
★★★★★
Teri K - March 8, 2018
Verified Purchase
Would use Partselect again
Great product. Bought additional part because of your recommendation. Fast shipping.
★★★★★
★★★★★
Joseph B - March 15, 2018
Verified Purchase
Very easy repair
The part was perfect
★★★★★
★★★★★
Jonah W - March 20, 2018
Verified Purchase
Quick and easy repair
Easy to replace thanks to the provided video tutorials.
★★★★★
★★★★★
Arlle W - June 19, 2018
Verified Purchase
dancing washing machine
Great service, got exactly what I ordered and it fit and works perfectly. No more dancing.
★★★★★
★★★★★
Shauna W - June 27, 2018
Verified Purchase
Easy repair. Worked Great
The part was in great condition. It helped my washer run smoother and quieter. It was easy to install thanks to the videos.
★★★★★
★★★★★
Ray L - November 21, 2018
Verified Purchase
washing machine repair
great parts fast service
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Repair Tips
See how others fixed this model. Time, tools, difficulty, and steps that lead to victory!
Easy
1- 2 hours
Average repair rating from 37 real customers like you
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Sorry, we couldn't find any existing installation instruction that matched.
Washer drum was vibrating violently.
1 personfound this instruction helpful.
Scott from TEXARKANA, TX
Easy
30 - 60 mins
Pliers, Socket set
Used butter knife to remove cabinet clips, unscrewed back panel and all spring retainers, replaced springs using pliers. Reassembled.
Excessive tub wobble, tubs leaning forward of normal
31 of 33 peoplefound this instruction helpful.
David from GLEN BURNIE, MD
A Bit Difficult
More than 2 hours
Nutdriver, Pliers, Screw drivers, Socket set
Washer is 29 years old. Found that tub spring hooks into a simple (non-reinforced) hole in the base frame, and it had worn the hole through through the edge of the frame (key hole style). Due to age and low cost of parts, ordered all suspension springs, brackets, & pads. Once they arrived, took the tubs out (first time for that), found
... Read more that the suspension pads looked fine, but the wear pads showed a lot of wear and the front one was snapped in the middle, perhaps an after effect of the spring failure. From my lack of attention, initially tried to get front pad into the wrong set of holes, a bad fit; corrected. Simply drilled a near-by hole in the base frame for the tub spring.
While the tubs were out, took them outside and scrubbed them clean. Also cleaned agitator parts using bottle brushes. Followed the PartSelect videos and owner comments for procedures, methods. Found that some miss some important info, but if you watch others you can combine the info to find what you need re disassembly/assembly.
At one point while attempting to remove the outer tub, did not realize that the screw that holds the rear spring bracket to the tub also holds the tub to the suspension plate.
Took me most of a day for the whole process, and I ended up with pulled/spasmic muscles from all the bending over, mostly from cleaning parts I think. Very helpful to have the parts breakout drawings, videos, others' experience.
tub tilted forward. Some fill water would miss the tub
4 of 7 peoplefound this instruction helpful.
Craig from HOLDREGE, NE
Very Easy
30 - 60 mins
Screw drivers, Socket set, Wrench set
Removed cabinet found tub spring had worn thru rear frame, spring was also almost worn thru. Checked suspension springs very very worn at mounting points. Ordered needed parts. All in Stock. First bracket came the next day took 5 days to get the rest 1 part at a time. Forgot to order suspension spring clips, order them next da
... Read morey shipping came the next day . Just because parts are in stock doesn't mean you will receive in a timely fashion if you need parts better order next day freight. Videos, parts diagrams and instruction are great, regular freight is not good
I followed the online instructions to remove the shell and attempted to remove the drum, but not having the special wrench to remove the special nut, tried using a screwdriver and hammer, which failed to loosen the nut. I then started examining the the undercarriage and saw that I could replace the springs without removing the tub and di
... Read mored that. In the course of replacing the springs I discovered I could also access the wear pads by lifting the drum off of the undercarriage and placing a block to hold it above the pads. I was able to pop the old pads out by tapping underneath them with a hammer. The new pads were then installed and the weight of the drum popped them in. It was necessary to lift the drum assembly three times for each of the three pads.
Following the video that was supplied with my order was super helpful. Watching it though made the job seem very easy of which it really wasn't. My washer is about 6 years old so it had a LOT of build up on EVERYTHING making the disassembly harder than you may think. Once apart I needed to really scrub everything clean before reassembly a
... Read mores well. Getting the tub off without cracking it was a challenge for sure. Eventually rocking it and adding a bit of WD-40 to the shaft if eventually came off. Once it was off I was able to replace the Tub Wear Pads quite easily. Getting to it was the challenge. Installing new wear pads and new suspension springs fixed the problem. Once I had the casing back together I replaced the agitator cam set as well. I figured as long as I already had it apart why not be proactive and fix the next to fail and boy am I glad I did. Once I had it out it just fell apart in my hands with the cams showing almost no ribs at all left to latch onto.
loud noise during spin cycle, then not spinning at all
6 of 7 peoplefound this instruction helpful.
William from CHESHIRE, CT
Really Easy
1- 2 hours
Pliers, Screw drivers, Wrench set
Watching videos identified what parts to purchase. Once identified - WATCH EACH PARTS VIDEO (again). Lessons learned: 1) better to NOT tilt the washer 2) watch (more than once) and learn from the videos 3) must difficult step was loosening the tub retaining nut without having a spanner wrench (used a hammer and a
... Read moreshort / wide blade screwdriver) 4) ended up being the tub support was not sitting properly in the suspension plate 5) cleaned and changed parts while apart 6) running as good as new
Ask our experts a question about this part and we'll get back to you as soon as possible!
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Susie - For model number 110.82873120
November 12, 2017
Are there 2 tub springs? Are there three suspension springs? On the back i cannot see where it should go. The pictures and videos don't show it. I'm pretty sure there should be a back on, as i found the spring on the floor. But i do not know where to connect it .... there is no little thingy to put in the rectangular hole that the other ones have so i don't know where it goes or what the thingy is called to purchase one... i've bought 3 of the springs from you.. really need to fix it right away,,, i have it all apart. could send a picture if that would help. anxious to hear from you. thanks.
Hi Susie,
Thank you for your inquiry. There are 3 suspension springs, part number PS11743345 and there is one levelling spring, part number PS394983. I hope this helps. Thank you and have a great day!
61 peoplefound this instruction helpful.
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Cat - For model number 11023812100
November 29, 2017
My machine was on the spin cycle, started squealing loudly, smelled smoke, then it stopped dead. I unplugged it. No fire. I'm not sure what to do with it. Thanks.
Hi Cat,
Thank you for your question. It sounds like you may have to teak a look at your gearcase and your motor. I hope that helps. Good luck with your repair.
22 peoplefound this instruction helpful.
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Don - For model number WTW5800SW0
April 14, 2018
I see that there are 3 suspension springs on the tub, the spring at the back on the right side looks either longer or is stretched out. Is this one suppose to be the same as the other 2 springs?
Hi Don, Thank you for the question. All 3 springs should be the same size and will look the same. Hope this helps!
17 peoplefound this instruction helpful.
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Jim - For model number LSR7300PQ0
January 10, 2018
Basket banging cabinet in spin cycle. All springs intact, tub wear pads replaced. Any suggestions on cause?
Hi Jim, Thank you for the question.If all of the springs,Suspension Springs,Tub Springs and Leveling Springs are checked and good, You can check the Suspension Pads PartSelect Number PS334456 and the leveling legs to make sure they are level. Hope this helps!
13 peoplefound this instruction helpful.
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Ivan - For model number 11026722693
August 24, 2017
How many of the suspension springs does this machine have? It shakes when its spins
Hi Ivan,
Thank you for the great question. Your model number requires three suspension springs.
Hope this helps!
11 peoplefound this instruction helpful.
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Allen - For model number 11092560100
September 19, 2019
My washer tub hits the front & side during the washing & spining cycles.Am i right to believe it is the suspension springs& tub springs being worn that is causing my problems.
Hello Allen, thank you for inquiring. Yes, you will want to consider either this Suspension Spring part number PS11743345, or the Tub Spring part number PS11751118 for your model. Good luck with your repair!
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Tiger - For model number ETW4400VQ1
April 15, 2019
Video on how to change suspension spring
Hello Tiger, Thank you for the question. The video is listed below the picture and right above the Ask a Question Button on the site but it can also be viewed on YouTube with the link below. Hope this helps!
https://www.youtube.com/watch?v=4Ic58h4QXNI
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Crystal - For model number NFW7200TW
May 28, 2019
We moved our washer to a drawer stand under it. It started being very off balance in spin cycle. We leveled it all before using. Now the door won't lock to start machine. Also it didn't finish washing stopped after the 1st spin cycle so i shut it off.
Hello Crystal, thank you for your question. If the unit is leveled properly, and the door is not locking it sounds like the lock mechanism may need to be replaced. The part number is PartSelect Number PS11745016. You can also test the part before replacing. You will want to test the Door lock solenoid from pins 2 to 3 and 3 to 1 and should read 60 ohms on either of them. Then you will want to test the switches. From pin 5 to 4 with the door locked should read 0 ohms as well as pins 2 to 1. I hope this helps!
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Tim - For model number MAV7600AWW
April 9, 2018
The springs in our washer have gone out twice now in the last 6 months??? what would cause this?
Hi Tim,
Thank you for your question. There could be a number of causes unfortunately. Most of the time it might be because of excessively heavy loads or unbalanced loads. Other times it could just be because of a fault springs. I hope that helps. Good luck with your repair.
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Alynda - For model number LSR8133HQ0
January 31, 2019
This washer is very noisy during the spin cycle. What could cause this? Thanks!
Hello Alynda, thank you for inquiring! Most often when the washer is noisy, it is most likely the result of a part between the tub and the motor being worn or faulty. We would recommend checking the following parts: the motor (Part Number: PS11743427), the motor coupling (Part Number: PS1485646), the gear case (Part Number: PS341974), the clutch assembly (Part Number: PS334641), and the basket direct drive kit (Part Number: PS11723156). We hope this helps!
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Item is in stock and is estimated to be delivered in 2-3 business days via Standard Shipping.
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