Ice Dispenser Solenoid Service Kit WR62X23154

Hi Sue, Thank you for the question. Dispensing cubes requires a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket, this can prevent the lever from working. Remove the ice bucket and check for ice that may have fallen behind the bucket. If there is no ice make there blocking it you can look at the opening where the brass colored rod enters. There is a solenoid inside that should actuate to move the bucket arm in order to dispense cubes. Stick your finger in there and see if you can get it to drop down. The solenoid may be damaged, or just frozen in place. If it drops down reinstall the bucket and with the freezer door open, actuate the door switch with your finger, while pressing the ice dispenser. The solenoid will snap up then fall back down when you release the lever if it is working properly. If it doesn't, then you will need to remove the housing it is in and see if it has frost build up, if so set the bin out at room temperature to let any frost build up melt. The solenoid shaft must move freely in order to work properly. After checking and removing any frost reinstall the bucket again and with the freezer door open, actuate the door switch again with your finger, while pressing the ice dispenser. If it is still not working properly then the solenoid will need to be replaced. Hope this helps!

Hi Rodney, Thank you for your question. Based on the information I have found, it sounds like this problem is caused because of a locked shifter. You will need to remove the ice bucket assembly from the refrigerator and empty the ice into a container and place it back in the freezer. Rinse the the bucket with warm water all around the dispensing end and allow the bucket to dry. After the bucket has dried place the ice back in it and install it back in the refrigerator. It should now work correctly for you. I hope this helps. Thank you and have a great day!

Hello Raven, thank you for your question. After going over you issues, It seems like the issue could be the dispenser solenoid part number PS11699580 or the dispenser interface control part number PS966800. I would check both of those parts. I hope this helps!

Hello Jonathan, thank you for your question. IT sounds like the auger motor may be failing. The auger motor should turn freely and it sounds like its starting and stopping. We would recommend replacing the auger motor. I hope this helps!

Hello David, thank you for inquiring. For this symptom you will want to replace either the Dual Inlet Water Valve part PS304374, the Ice and Water Filter part PS8746144, or the Electronic Board part PS12069099. We hope this helps.

Hello Jim, Thank you for the question. It the dispenser is only give cubed ice then this usually means the Solenoid kit will need to be replaced. Hope this helps!

Hi Kim, Thank you for the question. I suggest removing the ice maker and bucket and letting them thaw out. It may have just "froze up" from 6 months of not being used. Hope this helps!

Hello Ron, Thank you for your inquiry. We would recommend checking your water inlet valve and also checking the lines to make sure they are not cracked or frozen. You can test the water inlet valve with a multimeter. Hope this helps!

Hello Steve, Thank you for your inquiry. Check the connecting wires for any visible damage or loose connections. You can remove the ice maker and clean with a sponge and a solution of vinegar and water, making sure to carefully dry before replacing. Allow for several ice maker cycles to run through and dispose of the ice remove any residue. We hope this helps and if you need help placing an order for a part, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Gordoon, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!