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KDTM384ESS2 KitchenAid Dishwasher - Instructions

All Instructions for the KDTM384ESS2
106 - 120 of 493

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two retainers broke and the main part fell apart
3 of 3 people found this instruction helpful.
  • Lois from Great Falls, MT
  • Really Easy
  • Less than 15 mins
pushed the new retainers in the holes and we are set to go
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Door balance cord failed
3 of 3 people found this instruction helpful.
  • Donald from BETHLEHEM, PA
  • A Bit Difficult
  • 30 - 60 mins
  • Nutdriver, Wrench (Adjustable)
Due to the way I installed the appliance originally it was not necessary to disconnect supply water nor the drain connections. When the cord broke the spring came out of the point of connection to the appliance. It some "finagelling" to reattach the spring.After some "select vocabulary" it hooked into the correct spot and the rest was his tory.
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leaking water inlet valve
3 of 3 people found this instruction helpful.
  • Fredrick from BROADALBIN, NY
  • Easy
  • 30 - 60 mins
  • Nutdriver, Pliers
I closed the water at the tank and opened all the hot water faucets in the house thereby draining static water from the inlet hose at the valve. Then I unscrewed the inlet hose from the valve, unscrewed the valve body from the support bracket under the tub, unplugged the electrical plug from the valve body, and removed the outlet hose. I installed the new valve using the reverse sequence. Then I closed all the hot water faucets, turned on the hot water at the tank, and purged air from each of the faucets. I then started the dishwasher and ran it through a complete cycle, periodically checking it for leaks, and found none. Total time for uninstall and reinstall - about 30 minutes. Not bad for an 80 year old.
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Dishwasher door stopped latching properly.
3 of 3 people found this instruction helpful.
  • Bryca from TULSA, OK
  • Easy
  • 30 - 60 mins
  • Pliers
Initial inspection of the issue and research suggested the door latch was malfunctioning / broken. I bought the part and expressed it home. The installation involved removing the door screws on the inside of the door, separating the front and back panels, unplugging the door latch, removing it from its niche and popping in the new one. Re verse the take apart and it was done. Very simple swap. Hardest part was juggling the two halves of the door and preventing the door for trying to close in the process as the bulk of the weight is in the outside half of the door.

The new part did not fix the issue. The door strike was the next part that could be broken / malfunctioning. I ordered that part as well and replaced it. In the process of replacing it I found that the original door strike had been installed upside down. I am guessing it was installed at just the right pitch, or maybe even bent at the manufacturing facility, so that it latched. No idea how it managed two years like that. I installed the new one correctly and the door latches perfectly. Both parts I removed from the unit I will retain if my new parts should fail in the future.
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A plastic part on the top rack of my 2 year old dishwasher broke. Automatic dishwasher soap is corrosive and plastic parts should not be used in a dishwasher in the first place
3 of 3 people found this instruction helpful.
  • Susan from VICKSBURG, MI
  • Really Easy
  • 30 - 60 mins
  • Screw drivers
The 1st person i had contact with wasn't any help choosing the correct part. Paid about $30.00 for the wrong part. Paid $8.00 more to ship the wrong part back for reimbursement. Meanwhile my son went to a local repair shop and got the right part for less than $40 and the repair shop installed the part on the rack for free
I was not h appy with Part Select! Part Select cost me time and money and didnt get the job done
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Attachments from tray to upper rack adjuster broken
3 of 4 people found this instruction helpful.
  • Glenn from FULSHEAR, TX
  • Really Easy
  • 30 - 60 mins
  • Screw drivers
Upper tray removed and each rack adjuster removed and replaced one after the other. Only tool was screwdriver. Only knowledge was from the online videos. Only took 30 minutes or so. The repair could have been done more quickly if I wasn't fearful that the smaller plastic parts would break when pulled or pried away from the rack adjus ter. The only mistake was not making sure the adjuster tabs were fully engaged in back and clicked in the front attachment.
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Defective dishwasher heating element
3 of 4 people found this instruction helpful.
  • Matthew from CHATHAM, VA
  • Really Easy
  • 30 - 60 mins
  • Wrench set
Turned off water supply to the unit. Removed plastic cover at bottom front. I only had to disconnect the copper water line to slide the unit about 1/3 of the way out. I then was able to reach the wires, disconnect them and use a stubby box/open end wrench (5/8? don't remember for sure) to remove the plastic nuts. I then opened the door, removed the bottom basket and slipped the element right out. Installation of new part was reverse.
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Worn out detergent dispenser
3 of 4 people found this instruction helpful.
  • Greg from KENT, OH
  • Really Easy
  • 30 - 60 mins
  • Screw drivers
Total repair time after watching videos was 53 minutes. I estimate I saved between $200 to $300 by doing this myself. If you have any DIY skills, don't hesitate to replace the detergent dispenser yourself.
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Easy repair
3 of 4 people found this instruction helpful.
  • Joseph from NAPLES, FL
  • Easy
  • 30 - 60 mins
  • Socket set
Had to remove 2 screws fastening dishwasher to counter. Also removed bottom faceplate to expose the legs and to be able to lower them. Other sites recommended disconnecting the drain and water line but I did not have to do that, I had enough slack in the lines. I got the dishwasher about halfway out of the cabinet and then was able to rem ove the 4 screws holding the right track. Put the new track in and was good to go. Problem was that the left track broke and fell off a few days later. Still was an easy fix and thanks to PartSelect it was not very expensive.
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Part in the lower rack had rusted out
3 of 4 people found this instruction helpful.
  • Janet from Hollister, CA
  • Really Easy
  • Less than 15 mins
There was no tools involved the part popped right into place. I received the part within two days from the date placed. It was great.
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Door link broke at plastic connection end
4 of 7 people found this instruction helpful.
  • Richard from Mckinney, TX
  • Really Easy
  • 15 - 30 mins
  • Screw drivers, Wrench (Adjustable)
First remove the front kick panel by removing 2 philips screws. Turn off the water supply, and then disconnect the supply line if not of the flexible kind. Mine was copper. Remove 2 screws holding dishwasher to counter top and pull machine out. Open door and attach replacement link by hooking the plastic end to the hinge hook on the d oor side and then place the string portion round the plastic pulleys and then attach the other end of the link to the end of the spring attached to the rear of the machine along the bottom side. Push dishwasher back into position, reattach supply line and re-install both screws attaching the machine to the counter top. Turn on the water supply and check for leaks. Place the kick plate into postion and secure using the 2 philips screws that were removed.
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Door falls when opened
2 of 2 people found this instruction helpful.
  • JOSEPH from LAMBERTVILLE, NJ
  • Really Easy
  • 15 - 30 mins
  • Pliers, Screw drivers
Attached new link, then stretched the spring with pliers and routed link over the pulley. Replaced both links.
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Plastic pieces snapped off upper rack adjuster
2 of 2 people found this instruction helpful.
  • Laura from CHICAGO, IL
  • Really Easy
  • 15 - 30 mins
  • Screw drivers
This was so simple! Some plastic tabs snapped off the upper rack adjuster in our dishwasher (which is not even 4 years old, so you can see how crappily made these things are), rendering the entire appliance unusable since the water sprayer thingie attaches to the underside of the upper rack. I was able to easily find replacement rack adju sters on PartSelect and thanks to the repair video, was able to install them in about 20 minutes. Most of that was rewinding the video since I had trouble getting the broken adjusters off! So delighted to have been able to do this myself and avoid paying $$$ for a repairman call out and replacement parts.
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Dishwasher door had lost springback
2 of 2 people found this instruction helpful.
  • Peter from BIRMINGHAM, MI
  • Easy
  • 15 - 30 mins
  • Pliers, Socket set
1) Pull out dishwasher from under counter. 2) Disconnect spring located at the bottom on each side of dishwasher. 3) Using socket remove pulley wheels from each side at bottom. 4) Install new pulleys on each side. 5) Wind pulley cord around both wheels and attach to one end of the spring on each side. 6) Using pliers extend other spri ng end to lower frame of dishwasher on each side. 7) Open and close dishwasher door to test. 8) Replacement complete
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The Door Leveler Nylon Cord assy broke
3 of 5 people found this instruction helpful.
  • Robert from Highland Village, TX
  • Really Easy
  • Less than 15 mins
  • Screw drivers
It was very easy.
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All Instructions for the KDTM384ESS2
106 - 120 of 493