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KDTM384ESS2 KitchenAid Dishwasher - Instructions

All Instructions for the KDTM384ESS2
76 - 90 of 493

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Factory crimped end of link cord pulled out of plastic fastner that hooks on door.
6 of 9 people found this instruction helpful.
  • Scott from Miami, FL
  • Easy
  • 15 - 30 mins
  • Screw drivers
Removed 2 screws that fasten dishwasher to underside of countertop. Pulled dishwasher out from under the countertop for access to sides. Hooked link on door, threaded cord around 2 wheels, hooked spring to back of dishwasher, stretched spring and hooked to eye on end of link cord. I found it very difficult to hook spring to link then t ry and stretch spring to hole at back of dishwasher. Easier to pull spring and link towards each other and connect. Note: This link was actually different from the original. The plastic end that connects to the door actually hits the first wheel when door is closed but it doesn't seem to prevent the door from locking properly (old design was better). However, I shaved this plastic end to provide better clearance.
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Door latch wouldn't close
5 of 6 people found this instruction helpful.
  • Colin from Goffstown, NH
  • Easy
  • 30 - 60 mins
  • Screw drivers
Turned off power to the dishwasher. Removed the front panel via the screws on the inner wall of the door. Lifted and pulled out the front panel. Disconnected cable connections to fully remove the front panel. Pressed down on the latches to the left and right side of the door latch. Pulled out the door latch. Put in new door latch until it clicked into place. Reattached cable connections. Put the front panel back on with the screws. Turned back on power to the dishwasher.
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water leak during wash cycle
5 of 6 people found this instruction helpful.
  • Jim from NAUGATUCK, CT
  • Very Easy
  • Less than 15 mins
I followed the video on the site and it worked perfectly!
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Leaking around door
5 of 6 people found this instruction helpful.
  • Dean from CHAPEL HILL, TN
  • Very Easy
  • Less than 15 mins
Pulled off old seal found center of new seal and pushed new seal into channel that old seal came out of starting at top middle underneath the latch
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The small knobs wore off that hold upper rack on the "drawer" guides.
5 of 6 people found this instruction helpful.
  • PAM from SISTERS, OR
  • Very Easy
  • Less than 15 mins
  • Screw drivers
I watched online repair video for replacing the part. 3 different clips held the part in place. Video showed how to properly remove each clip & also how to put them back on once part is replaced. Video was immensely helpful because I was afraid I break something else trying o remove them! I ordered & replaced the part by myself withou t help from my husband. My daddy would've been so proud. :)
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If I can do it, you can do it.
4 of 4 people found this instruction helpful.
  • Ellen from GREENWICH, CT
  • Easy
  • Less than 15 mins
  • Screw drivers
Replacing the rear wheel assembly isn't as easy as replacing the front, which took 5 minutes. You have to align the tine row, so it takes a few minutes more. But I'm a tiny woman with long nails, and if I can do it, you can do it!

Just watch the video, follow the directions, and you can't go wrong.
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A mouse was chewed through the hose and ate part of it. Di
5 of 7 people found this instruction helpful.
  • Michael from NEW HOPE, PA
  • Really Easy
  • Less than 15 mins
  • Pliers, Screw drivers, Wrench (Adjustable)
Disconnected the damaged hose extension from the dishwasher outlet drain hose and the connection to the sink drain. Removed two clamps. One a spring clamp and the other a screw clamps. Connected the new extension hose with a spring clamp to the dishwasher outlet drain hose. Connected the other end to the sink drain with a screw clamp. Checked for leaks. Good to go!
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The Adjuster tabs broke on both sides
5 of 7 people found this instruction helpful.
  • Michael from MIDLAND, MI
  • Really Easy
  • 30 - 60 mins
  • Screw drivers
Two of the four small nylon/plastic tabs on the adjusters that support the top rack on the rack slides, broke off (one on each side).

Before the new parts arrived, I printed the limited (but definitely helpful) instructions that were available and familiarized myself with the adjuster assemblies.

As practice, I too k one adjuster assembly apart making notes of any "gotchas." The main gotcha I found is that the nylon/plastic parts are easy to break (obviously) as prying is involved during removal and replacement. It took me about 20 to 25 minutes to take one side apart and about 10 minutes to put it back together again.

When the new parts arrived, I was able to do the first side in about 10 minutes (removal and replacement), and the second side in about 5 minutes, all because I had printed the instructions, familiarized myself, and practiced. I hope this helps.
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Dishwasher door leaking
4 of 4 people found this instruction helpful.
  • Paul from HGHLNDS RANCH, CO
  • Really Easy
  • 30 - 60 mins
Pull the old seal out and push the new seal in. Done. Easy. The only issue is the door is still leaking and I have to replace the seal and the plate that goes across the bottom of the door.

Order both this seal and the seal for the bottom of the door at the same time.
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Water leaking at the door during the wash cycle
4 of 4 people found this instruction helpful.
  • Bruce from VERONA, KY
  • A Bit Difficult
  • 30 - 60 mins
  • Nutdriver, Pliers
The rubber door seal was easy after watching the video. I key point however is that you do have to stretch the seal just a little bit. The video says not to. If you don't like I didn't originally, the seal will only extend from one side to the other without about an inch excess that folds on the bottom of each side. The door still lea ked a little without the excess folded on each side. I did one side at a time and pulled out the new seal along the side before curving to the top, and just stretch it slightly to allow the excess. This stopped the leak.

The lower door seal was ok to do. The most important step there is to remember how the front door panel is installed. Taking pictures before and during removal may help. It is awkward to do by yourself, but can be done. I found that putting a balled-up towel at the top of the door helps when trying to reinstall the front panel.
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Upper dishwasher rack broken
4 of 4 people found this instruction helpful.
  • James from ELGIN, OK
  • Really Easy
  • 15 - 30 mins
Removed the old rack clips from the top rack, freeing the rack and removed the bracket holding the adjustable bracket

Replaced the rack bracket and hung the rack back onto the rails
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Door seal leaking because items from silverware basket damaged the seal while sliding the bottom tray back into the dishwasher.
4 of 4 people found this instruction helpful.
  • Keith from WASECA, MN
  • Really Easy
  • 15 - 30 mins
Gently pull the old door seal out of it's track observing the orientation of the seal and the amount of extra seal at the ends of the seal grove/track..
Start installing the seal on one side leaving about the same amount of extra seal as original seal before removal.
Be sure the seals orientation is the same as the seal that was removed.
Carefully pressing the seal into the grove/track designed to hold the seal. Be careful to fully seat the seal into the grove/track.
The corners will be a little tricky, but carefully press and seat the new door seal all the way around. There should be a little extra seal after you get to the end of the grove/track.
Good luck, the new door seal solved my water leak.
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The little ball bearings were droping into the bottom of the diswasher from the tracks.
4 of 4 people found this instruction helpful.
  • James from KNOXVILLE, TN
  • Easy
  • 30 - 60 mins
  • Socket set
I basically used the instructions provided with the "Your Order Has Shipped: email from you. It was quite easy. Thank You!.
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Water leaking around door and latch mechanisim seems to have failed
6 of 10 people found this instruction helpful.
  • Robert from PORT LUDLOW, WA
  • Difficult
  • More than 2 hours
  • Screw drivers
Still not sure it is repaired. Still have water leakage around upper edge of door on control data panel. We just experienced an issue with the auto drain system, the first since door seal repair and door latch replacement???? Is the latching mechanism suppose to secure the door?
If so it isn't?
Not a great success story. A new washer may be in the cards
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Left side dishrack track broke. Wanted to install new one.
5 of 7 people found this instruction helpful.
  • Stacey from VESTAVIA, AL
  • Difficult
  • More than 2 hours
Thought this would be much easier than it actually was. Long story short, ended up calling is an appliance professional to install the part.
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All Instructions for the KDTM384ESS2
76 - 90 of 493