KDTM384ESS2 KitchenAid Dishwasher - Instructions

I did a Youtube search and discovered there were a couple that showed the replacement in detail. I watch the entire process once and then had my laptop beside the upper rack and paused the video after each step. That worked well

At first I thought I needed a new bottom rack for my dishwasher. Out of curiosity, I watched the installation video and realized that the Tine Row installed separately and that was the only part I needed. I am appreciative of being able to access that video and the money I saved. Installation took seconds to complete.

Pulled off the old rollers and snapped on the new ones. Easy as can be!

Removed old housing parts and replaced them with the new parts I ordered. Very easy

We watched videos on this repair but they didn't matter. All we did was remove the lower rack of the dishwasher. To remove the broken assembly we put pressure behind the wheels pulling them out and up - it popped right off. To install the new wheel assembly, it was easy to see where to align the part and my husband snapped it back in. No tools. Easy peasy.

I took the old wheel assembly off and snapped the new wheel assembly on. It’s that simple. Note the dishwasher rack needs to be empty. Very pleased with this site. Parts came super fast.

No instructions were given but I found a YouTube video of the repair and it took less than a minute to install.

pushed the new retainers in the holes and we are set to go

Removed broken tin row. Replaced with new tine row. Tokk less than 1 minute.

The 1st person i had contact with wasn't any help choosing the correct part. Paid about $30.00 for the wrong part. Paid $8.00 more to ship the wrong part back for reimbursement. Meanwhile my son went to a local repair shop and got the right part for less than $40 and the repair shop installed the part on the rack for free
I was not happy with Part Select! Part Select cost me time and money and didnt get the job done

I closed the water at the tank and opened all the hot water faucets in the house thereby draining static water from the inlet hose at the valve. Then I unscrewed the inlet hose from the valve, unscrewed the valve body from the support bracket under the tub, unplugged the electrical plug from the valve body, and removed the outlet hose. I installed the new valve using the reverse sequence. Then I closed all the hot water faucets, turned on the hot water at the tank, and purged air from each of the faucets. I then started the dishwasher and ran it through a complete cycle, periodically checking it for leaks, and found none. Total time for uninstall and reinstall - about 30 minutes. Not bad for an 80 year old.

Initial inspection of the issue and research suggested the door latch was malfunctioning / broken. I bought the part and expressed it home. The installation involved removing the door screws on the inside of the door, separating the front and back panels, unplugging the door latch, removing it from its niche and popping in the new one. Reverse the take apart and it was done. Very simple swap. Hardest part was juggling the two halves of the door and preventing the door for trying to close in the process as the bulk of the weight is in the outside half of the door.

The new part did not fix the issue. The door strike was the next part that could be broken / malfunctioning. I ordered that part as well and replaced it. In the process of replacing it I found that the original door strike had been installed upside down. I am guessing it was installed at just the right pitch, or maybe even bent at the manufacturing facility, so that it latched. No idea how it managed two years like that. I installed the new one correctly and the door latches perfectly. Both parts I removed from the unit I will retain if my new parts should fail in the future.

pulled the dishwasher out (took the most time-1 hour) and 30 min. to install new door balance kit and springs. Replace both sides while the unit was out.

In looking at the parts catalog the part I needed didn’t state left or right side piece. I understood that the same part was used on both sides. Knowing the other side may fail also I ordered (2) pieces. Once they arrived I took apart the surrounding element using a screw driver to pop the enclosure apart carefully. I noted where each clip went and re-assembled the enclosure.

unplug, disconnect water, remove all screws holding the machine in the cabinet. slide out the machine to access the 4 bolts hold the rail. Have a prop to hold basket in place as you remove old rail> Plastic clips front and back, hold the basket to the rail. Be careful not to break, not include with the replacement rail. If you are not handy with tools and no insight...hire it done