11020022012 Kenmore Washer - Instructions

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

first remove the cap on agitator(softner),then pull out inside cap (small cover inside),loose bolt in center (you need a 7/16 socket with a long extension) after that pull up the whole assamble out of the washer tub,hold bottom part and pull up agitator ,turn up side down to take out the cogs and holder, replace with new ones and go back on the instructions.

removed the agitator and melted the retaining clips to loosen the retainer cover for the cogs. went simple after that.

Exactly like the video from the website

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.

Very simple repair with the kit. Old rods came out easily using vise grips locked on to rods about 10-12 inches down and pulling up. Had doubts if they were bad since everything looked good but drum bounced back several times when I shoved it down to test it earlier. New rods went in just as easy and replaced in less than 30 min. Hardest part was that I had very cramped laundry room so had to move and disconnect hoses etc. to move into larger space for repair and then move back to reconnect. Parts came quickly within about 3 days and now purrs like a kitten!

Pop off fabric soft. dispenser with screwdriver in the slot.
Remove the plastic seal with o-ring w/ pliers.
Remove agitator assy. with 3/8 socket on extension.
Pull up/off top agitator, holding on to the bottom agitator.
R and R the thrust washer between agitators, w/silicon top and bottom.
Remove black sleeve on cam and replace cogs in correct position.
Replace agitator and insert cam lined up with tabs and slots, push down firmly to engage tabs.
Replace bolt and tighten.
Insert seal w/ o-ring coated with soap and push down to groove.
Replace softener reservoir.
Check out the video.

I FOLLOWED THE INSTRUCTIONS IN THE VIDEO AND HAD NO PROBLEMS. It was very easy.

Removed the agitator cap, then removed the plastic, spring loaded retaining part (needed a square head tool). Once out, the cog retainer came out, replaced all four cogs, and replaced in reverse. Easy as pie & took 10 minutes!!

I also ordered a new agitator repair kit which had almost everything. I noticed that I the kit had shorted 3 of the 4 cogs. Once the missing parts were received I removed the agitator bolt from the middle of the agitiator with a rachet and socket. Amazingly, I read the instructions and followed them accordingly. I pulled removed the agitator and removed the dogs/cogs and placed the new one in the new dogs *Making "dog gone" (pun intended) sure they were facing the correct way, by comparing them to the instructions. I carefully seated them as per the illustrations on the instructions and replaced the center bolt in. placed the cap on top and started the washer. Then I had my cup of coffee. By the way..I'm a grandmother, so if I can do it.............!

I went on line to find out how take the adjetator apart. You just stand on the adjetator and pull the top off. Very simple. Once that wss apart I cleaned the dog area of dirt and old pieces. Install new dogs and put it back together. I was trying to make much harder than it was. Piece of cake.

Removed agitator according to instructions, although upper and lower agitator did not want to separate. I used a steel rod and hammer to separate them by hitting lower agitator where bolt goes through. After removing and replacing old cogs, cog holder had to be tipped upside down to insert in agitator. I used a small dap of toothpaste to hold retainer in place while I inserted it in agitator. Works great now.

Replaced the suspension rods

The video posted on this site will walk you right through the repair. Great service. Thanks!

I shut the machine off and came to the site . I got the impression that it could have been several things. I made the wash and rinse very brief to minimize further damage. My clothes didn't get clean. I just had to pop the hubcap and remove a 7/16 hex head screw to see there was no damage but broken dogs. I hadn't needed to abort the wash. I think they've been broken 15 years but didn't happen to make noise before. if the top piece of the agitator were called the circulator, I would have figured it out years ago. On full loads, clothes didn't circulate very well and tended to come out with deposits of lint. I think friction from a coating of soap scum kept the circulator moving enough to fool me, but it wasn't doing its job. I heated baking soda in water on the stove to make washing soda. I soaked the parts to remove soap scum, paying special attention to the ring of cogs that the dogs would engage. I replaced the thrust spacer because it was cracked. I didn't feel any grease or see any wear, so I think the only function for grease would be to prevent squeaks. Now, with a full load, clothes and water circulate better than I remember.