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I pulled the washing machine away from the wall and tilted it bacwards and found the pump belt was off the pully and the drive belt was badly damaged. I replaced the 2 belts which took no tools ... Read more and about 3 minutes to accomplish then resecured the front panel, pushed back in place and leveled. Complete repair from diagnosis to back in operation took less than 15 minutes.
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2: Removed front panel.
3: Disconnected all wires leading from the control panel and removed the top of the washer.
4: Removed the springs that holds the drum down on the damper pads.
5: Flipped washer upside-down so the drum would hang from the bottom of the wash. ... Read more This made it easy to clean the area since it was full of dirt and ground metal dust.
6: Glued new pads (per the instructions) to the cone that protrudes up from the bottom of the washer and allowed to dry.
7: Lubricated the pads with the provided grease and added additional silicon grease to insure smooth operation.
8: Replaced drive belt.
9: Flipped the washer back up-right and installed the drum springs.
10: Reconnected all wires and attached the top of the washer.
11: Reconnected all electrical and water lines and tested operation.
12: Replaced the front panel.
Washer now runs as quite and smooth as it did when it was new.