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XSS23GGKNCWW General Electric Refrigerator - Instructions

All Instructions for the XSS23GGKNCWW
1 - 15 of 351

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my refigerator was warm but the freezer was cold and working correcttly
305 of 404 people found this instruction helpful.
  • michele from North Smithfield, RI
  • Really Easy
  • 15 - 30 mins
  • Pliers
I went to a GE repair center to explain my problem, the service center reccomended that I have a techinician come out o look at it. $75.00 for the visit and what ever labor and materials wuld cost.

I went on line to see if there were others having this same problem and found that there were many with the same problem.
... Read more />After reading some of the ways that people found out what was wrong ...it became a matter of three components, the timer, heater or thermostat.

I tried the most common component and the less expensive one first , the thermostat switch I installed it very easily snipping two wires and attaching the news using wire nuts I used the diagram on this website to pinpoint the component and there has not been a problem since.
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refrigerator was getting too cold
149 of 218 people found this instruction helpful.
  • Larry from Menomonie, WI
  • A Bit Difficult
  • 15 - 30 mins
I removed the old temperature sensor by cutting the wires. I attached the wires of the new sensor with wire nuts and mounted it in the same bracket.
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Warm freezer and no ice
95 of 134 people found this instruction helpful.
  • Paul from Suwanee, GA
  • Easy
  • 30 - 60 mins
  • Nutdriver
This story starts with a GE side-by-side refrigerator that has always had wide temperature swings and a temperamental water dispenser. The ice maker was not making ice, and the built in digital thermometer showed it was running warm. I suspected that the heat exchanger was full of dust and so looked there. What I found was that the con denser tank was hot to the touch and the fan wasn’t running. As an experiment, I aimed a fan at the it for a while I saw that the freezer temperature dropped back to normal.
.The fan is marked as 11.2 DC so I checked for voltage at the fan and found some. With three wires and no wiring diagram I wasn’t sure this answered all the questions, but hooking the fan to a 12 volt power supply didn’t get it to spin.
I priced parts at a couple websites before using partselect.com . They also have a good diagram to look at (Sears diagrams are really poor). I ordered the part with 2-day shipping; it arrived on time, was correct and fixed the problem.
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fan not running
75 of 105 people found this instruction helpful.
  • Ray from Bensalem, PA
  • A Bit Difficult
  • 15 - 30 mins
  • Nutdriver, Socket set
Removed rear and front grills,brushed and vacuumed area- probably caused the fan motor to fail- unplugged fan, removed fan,motor,and shroud in 1 piece, carefully slipped fan off motor shaft, unscrewed shroud and motor. assembled in reverse order. Frige is in tight area, .I'll now roll it out and clean often
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dropped something on the light switch and it broke off
61 of 70 people found this instruction helpful.
  • Lorinda from Dallas, TX
  • Really Easy
  • Less than 15 mins
  • Pliers, Screw drivers
we just pried out the old switch and pulled it out the rest of the way with a pair of needle nose pliers. Pulled off the wires on the broken switch and reattached to the new one and just slid/clicked it back into the hole.
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fridge side freezes some items
55 of 77 people found this instruction helpful.
  • Anthony from Murfreesboro, TN
  • Really Easy
  • Less than 15 mins
  • Screw drivers
went to your website and viewed exploded view to find the sensor( there are two I just picked one to replace for now), pried the cover off carfully and pulled out the sensor. I snipped the wire in the middle leaving plenty to work with. I shortened the wire on the new piece, spliced the wires together and with some 3M rubberized, tape wr apped them up, replaced the sensor back into the cover and snapped in place.
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freezer cold / fridge warm
46 of 54 people found this instruction helpful.
  • Mark from Mancos, CO
  • Easy
  • 30 - 60 mins
  • Screw drivers
put fridge into test mode, failed One sensor. Took it out, Tested it, Ordered part also picked up splice kit from electric store spliced it truned on and good to go
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Freezer would not defrost correctly
32 of 34 people found this instruction helpful.
  • Michael from Milton, FL
  • Really Easy
  • Less than 15 mins
  • Pliers
Took panel off back of inside of freezer section, took off old sensor from the evaporator, spliced new sensor into the existing wires, waterproofed spliced connections, snapped sensor back onto evaporator, then put panel back on the inside of the freezer. Really, it took only 10 minutes to fix. Now refrigerator defrosts like it used to, and temps have settled in at specified temps.
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Ice & Ice Cream would melt and refreeze
30 of 34 people found this instruction helpful.
  • Joe from Suffolk, VA
  • Really Easy
  • 30 - 60 mins
  • Nutdriver, Pliers, Screw drivers
Noticed the problem in November 2009. Replaced Hi Limit Sesor for Defrost thinking it was the freezor temperature sensor. Did not fix the problem. Replaced Motherboard. Did not fix the problem. Called Sears Repair. They mis-diagnosed the problem and told me it was the sealed system. I doubted them and sent them home. Replaced the correct freezer temperature sensor that connects to the motherboard. FIXED.
Removed a panel, cut two wires, soldered and insulated two wries, reinstalled panel.
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Water dispensor would not shut off
34 of 48 people found this instruction helpful.
  • John from Mason, OH
  • Easy
  • 15 - 30 mins
  • Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
Actually this was a two part repair of which I purchased both parts. The micro switch Pt # PS296176 and also a double outlet water valve Pt # PS304374 from Parts Select as well.

The difficult part was accessing the area to get to the micro switch.

The trim had to be removed, then the cover.

Then one unplug s the board and removed the face plate which also contains the micro switch.

Once removed the two electrical terminals had to be disconnected, the micro switch installed and terminal reconnected.

Then reverse the removal procedure.

Then on to the double outlet replacement.

Suggest watching the installation video for the replacement although it was really a straight forward repair.

Two things to remember.

1. Unplug the fridge

2. Shut off the water to the dispenser

Overall it was not bad at all.

This was my first attempt at refrigerator repair and it went well.

Good luck on yours.

John
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Light would not work when I opened door.
25 of 31 people found this instruction helpful.
  • joe from spartanburg, SC
  • Really Easy
  • Less than 15 mins
  • Nutdriver
I lifted the old switch with a flat screwdriver, attached wires, and popped into place. Saved 80 bucks for a repair call.
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This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe
26 of 35 people found this instruction helpful.
  • Jeff from Columbia City, IN
  • Really Easy
  • Less than 15 mins
  • Screw drivers
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!
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Freezer and fresh food section getting warm due to inside coils frosting over.
23 of 29 people found this instruction helpful.
  • John from Windham, NH
  • A Bit Difficult
  • 1- 2 hours
  • Pliers, Screw drivers, Socket set
No self defrost. Measured heater coil with ohm meter which was OK (not open). Ordered 2 temp sensors (there are 2 in freezer, 2 in fresh food sections). The original and the new all meaured ~150 ohms. Replaced one by one. This did not fix problem. Ordered defrost thermostat. Original measured ~150 ohms - new one was ~100 ohms. Unpluged r efridgerator. Removed coil panel (4 nut screws) in freezer and light cover (1 small phillips screw). Locate defrost thermostat clipped to top of coils (orange / pink wires). Cut wires and unclipped thermostat. Stripped insulation off of wires and reconnect using wire nuts. Clipped thermostat back to coils. Ran refridgerator without panel on coils to see if coils frosted up again and listend for fans/compressor to stop ( took hours). Opened freezer and viewed glow of defrost heater. Problem resolved.
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Tube feeding ice maker leaking.
23 of 31 people found this instruction helpful.
  • Richard from The Villages, FL
  • Easy
  • 30 - 60 mins
  • Screw drivers, Socket set
Moved refrigerator out from wall. On the back of the refrigerator at the bottom there is a metal plate. Removed this plate with a socket wrench to expose where the end of the tube pluged in. The grommet securing the tube, white on my unit, had to be pushed up to release the old tube. I pushed the new tube into where the old one was and it self secured the tube. The other end of the grommet I pushed through the hole feeding the ice maker,first pushing out the broked part with a screwdriver,and securing that end with the attached sticky tape already attached to the grommet. I cleaned the area around the hole with alcohol before attaching the grommet.Replaced metal plate and done. No leaks.
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Water dispenser won't always dispense water
27 of 45 people found this instruction helpful.
  • Curtis from Corona, CA
  • Easy
  • 15 - 30 mins
  • Pliers, Screw drivers
I followed the instructions found on this website. I removed the control panel by inserting a small Phillips screwdriver in the three holes at its bottom. I used the same screwdriver to pull the dispenser assembly down but could have used a larger one. The microswitch could be seen in the assembly at that point and was easily removed b y opening the "fingers" that held it in place. I attempted to pull one of the terminals off without using a pair of needle-nosed pliers and ripped the wires right out of the terminal(I was able to find a replacement at Radio Shack). Low and behold after reinstalling the new part, it did not take care of the problem.

My problem is the water dispenser does work intermittently. When we place the glass in position and hit the lever, the lights in the control panel go off and no water is dispensed. My next guess may be the water valve or the control panel. The icemaker makes ice but I have had problems with it dispensing for nearly a year now.
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All Instructions for the XSS23GGKNCWW
1 - 15 of 351