FUM17SMARWH General Electric Freezer - Instructions

Per the UTube video ...
Once the gasket was on, the door would not seal.
Gasket was removed and placed in dryer again to "soften" but to no avail on the second try.
When we received the package, the box was ripped open and only the wadded up gasket in the box. Don't know if someone just shoved it in or what. I think thi ... Read more s is what caused the issue with it not sealing. Also no instructions except on your website. We ended up putting on the original gasket and sealed the cut on the gasket with tape. Freezer seals well and no leaks or issues. I still have the gas but no clue what to do with it if we can't get it to work. Is there a refund available?