911428 Kenmore - Instructions

This repair is EASY if you know how to use an ohm meter. If not, seek help for this step.

SYMPTOM:
The oven (JKP27WOP3WG or JKP27WP3WG and many ovens like it ) was not getting hot enough. Verifying the cooking temperature with an typical oven thermometer, I was able to determine that the oven was cooking temperature was ... Read more about 150 degrees to low.

FAILURE POINTS:
There are two logical failure points (1) The oven sensor ( WB21X5301 about $75), or the (2) the controller board (PS238233 about $252). In my case it was the controller board. When replaced the oven worked beautifully.

REPAIR:
As with any repair, you MUST DISCONNECT POWER TO THE UNIT BEFORE SERVICING!!!

Pull oven from the wall:
- Disconnect power by flipping the circuit breaker to the OFF position.
- Remove the top flange / cowling from the top of the oven (it just pulls off)
- Remove two screws under the top flange / cowling
- The whole unit easily slides out, but it is highly recommended that you use two people to place the oven on the floor.

As a diagnostic between these two parts, if the oven sensors measure approximately 1.1K ohms of resistance at room temperature, then it is probably not the sensor. The oven sensor wires are connected to two white wires that run up to the controller board. You need to disconnect the oven sensor to make the measurement. You may either completely remove the oven sensor by cutting the wire (be sure to allow yourself enough slack so that they may be safely reconnected) where it connects to the white wires, OR, (preferred method) if leaving the oven sensor partially installed,
- Remove the top sheet metal cover (10 screws)
- Remove the service connect cover (2 screws - this is where the main Power cord comes into the unit)
- Disconnect the white wires from the controller board (this connector which also includes other circuits is on the left side when looking at the controller board).
- Remove two screws from oven sensor but just let in dangle down so that you can put the sensor in the ice water / boiling water.

Measure the resistance under the following conditions. Your ohm meter should read APPROXIMATELY...
- 1.02K ohms in ice water
- 1.09K ohms at room temperature
- 1.36K ohms in boiling water.
If you get approximately these readings, then it is NOT the oven sensor. If that checks out then re-install the sensor AND the connector.

If it is NOT the sensor, replace the controller board.
- Take a moment to write down the color of the wire to the LETTERING (N, L, G, C / COM,,,) on the controller board. The connectors are in different locations on the new controller board so the wire color to the letter designation is significant.
- Carefully remove the wires one at a time
- VERY carefully remove the keypad ribbon cable from the right side of the controller board.
-- The ribbon cable will disconnect by releasing some little pressure clips on the side of the connector.
- Remove the controller board (4 screws)
- Install new controller board (4 screws)
- VERY carefully connect the keypad ribbon cable on the right side.
-- Make sure that the connector is in the OPEN position first, then,
-- Slide in the cable ensuring that all parts of the ribbon made it into the connector, then
-- Press down on the connector locking tabs.
- Reconnect each wire to the correctly lettering on the board.
-- Again, the connectors MAY BE in a different order on the replacement controller board. Match color to letter.
- Reconnect the (5 wire?) connector that includes the white oven sensor wires.
- Make sure everything looks normal, (i.e. no wires are pinched, remove tools from top of oven area, etc.)
- Re-install top cover.
- Re-install service connect cover.

You can test the unit while it is out of the cabinet,
- Make SURE that all sheet metal covers are in place.
- Flip power breaker to "On".
- Test that oven gets to the desired temp.

After unplugging the range I took the rear sheet metal panel at the top off with a nut driver to expose the wiring connections. The next step was to remove the single screw holding the old part in place. (under the drip pan) Once free I snipped the old part from the wires and then taped the new female ends to the old wires with black elec ... Read more trical tape. From rear I carfully pulled the old wires through the back until I could reach the new wiring connections. Unplugged old, plugged in new and replaced the rear metal cover. Then I put the screw that holds the new block bracket in place, replaced drip pan, and burner. The final step was to plug the range back in and check to see if the burner worked. It did and I was done. Approx. 5 minutes

First I removed the two screws that hold the element in place. I then pulled the element out about 3 inches and disconnected the two wires

After unscrewing the old heat sensor from inside the oven, I pulled the range away from the wall, got behind it and removed the small panel over the heat sensor. Naturally, the plastic clips connecting the heat sensor to the range wiring wouldn't come apart, so I eventually had to simply pry them apart with two pliers. Then, naturally, th ... Read more e new plastic connector clip on the replacement part didn't match the clip from the range, so I had to cut off both receptacles and strip the wires, then used the provided wire nuts to make the connections. After that, it was easy, just secured the heat sensor inside the oven and replaced the panel. I didn't push the range back against the wall until I tested the repair. It worked fine!

First I removed the oven door from the appliance. Then I placed it on a table and removed the screws from around the edges. First I removed an aluminum heat shield. Then I removed the first of three heat shielding glass viewing panels, followed by the second one by removing even more screws. I carefuly laid the parts out in the oreder ... Read more that I remove them along with their screws. Next I removed the large heat shielding aluminum plate that held the first two glass heat shields. Then removed a layer of insulation. Then I was down to the sheel steal plate that holds the gasket. As a precaution I removed the thick pyrex glass heat shilding viewing panel. Lastly the plate that held the door seal was removed. After removing the old gasket, I carefully placed the new oven door gasket in place. After cleaning all the parts that had been removed, I replaced them one at a time in reverse order. Most of my time was spent cleaning. How ever I was especially impressed with the good condition of the oven door after 20 years of approximately every other day oven use. Thanks

As has been said shut down unit,Breaker fuse.If you do not have install info.Get a copy on line. If you have another set of hands it would not hurt.! this has been stated before. Remove door, Remove 4 screws , to slide unit out,I used a saw horse with some cribing secured to the horse to get height, Pull the oven out so that the two fron ... Read more t supports are on the saw horse,and the back two are up to the edge runner.I used about a 1 ft stool for working height. Remove the top elec. cover sheet metal 2 screws. You will see were the wireing runs down the back. Get a small mirror,and flash light. Look down the wire opening in the back, you see the sensor connection ,I made a hook out of a coat hanger to grab it with. Pull it up before you disconnect it ,tie a piece of string to the sensor side of the connector , use 2 Ft. then disconnect remove two screws from inside the oven. And remove,sensor tie string on to new sensor connector pull through and connect.on top.Then replace everything cck every thing Twice!Doing this i didn"t have to pull the unit all the way out! LATER GOOD LUCK!

I removed the unit from the wall,removed the back panel to access the wires to the sensor,cut the plug off of the new sensor and strip the wires back,used the wire nuts to attach the new sensor,put all back together and slid back into the wall and works excellent.

It was very easy I removed two screws unpluged the sensor and wire spliced it together and also replaced the modual on the top of the stove and it was that easy.

Unplugged the appliance for safety. Removed two 1/4" screws that held the assembly in place. Carefully removed the wire guard that retains the glass shield. Unscrewed old light bulb and replaced with new part. Reversed the steps after cleaning glass cover.

No problem installing oven sensor, but I diagnose the problem wrong, I need to change(ERC-11)control p/n wb27k5140

First thing to do is to KILL THE POWER. The last thing you want is for two leads feeding power to a range coil burner "hot" when you are working on them. After power is off, I removed the coils and set them aside. The terminals had "fried" apparently from to much cooking with hot oils and having the "over splash" working its way down t ... Read more o where the coils plug into the terminals and over time the oil getting in the terminals causes shorting / frying of the leads / contacts.

Anyway, after removing the heat coils I removed the drip pans and cleaned up the area underneath before working on terminals. I like a clean area when I work. I then unscrewed the "brackets" that house the terminals with a Phillips screwdriver and pulled out the assembly.

To completely remove the assembly I cut with a straight razor the existing heat shrink around the wire nuts (These two had been replaced once before. On first go around, I just cut the terminal assembly off and stripped the wire to attach the new terminals). Then I removed the wire nuts and the old assembly. After that I trimmed the wire to the correct length on the new terminal assembly and checked that the wire from the stove was in good shape. Upon confirming I had a good lead, I connected the new terminal leads to the stove leads and put the heat shrink over the connections. I used a lighter to "shrink" the heat shrink to the new connection (not having a proper heat shrink gun, which most of us don't have, the lighter works well as long as you are careful and do not let the lighter heat up to much. Let the lighter cool (esp. if a plastic disposable type or it will melt and ruin the lighter or burn your fingers).

After that I cleaned the area where the terminal block bracket connects to the stove (it gets a bit gunked up over time) before screwing in the new bracket / assembly in place with my screwdriver.

I gave the drip pans a good cleaning, adjusted the new terminal brackets so they were even / centered, cleaned once more the area under the drip pan and replaced the drip pans. The types of pans I have are one piece with a hole for the heat coil leads to go through.

Before placing the coils back in the terminals I took a strip of medium grade, 220 grit, sand paper (you could use steal wool or small wire brush) and cleaned the terminal leads (the steal end that plugs into the terminal only, careful not to damage the burner). This was needed as the leads had accumulated some residue from the same dynamics that caused the burning / melting of the terminal leads and terminal block. Once the leads were clean I fitted them into the place in the new terminal blocks and drip pan grooves.

Finally I turned back on the breaker to the stove and cranked on the burners to test out the connection and that everything was working A-OK.

Job done:-)

I had to call for a appointment for repair with GE Appliance because I thought then it . .was something electrical. The technician came out & checked everything out, turned out it was not electrical, The technician went out to his truck got a light bulb from his truck, put it in & it worked. It cost me $121.00 for trip charge from GE appl ... Read more iance for a light bulb that worked, your light bulbs were defective twice. Very disappointed with your products, cost me alot of money for a good light bulb thru GE appliance

removed to screws unplugged the element, replaced it with the new one.

First I unplugged the stove, then lifted the stovetop, then took off the top panel on the back and disconnected the two wires. Then unscrewed the terminal block and put the new one in its place. Lowered the top inserted the eye and replaced the back panel. Works great!

This is the second time in a few months that I replaced th ... Read more is terminal block, so I made sure the contacts were clean and smooth. I also made sure the contacts were completely inserted in the block.

I lifted out the burners and took out the old drip pans ans then replaced the burners. However the 8 inch pans were bigger than the old ones and they do not fit properly. They are sitting on top of the stove and not inserted like they should be. I will have to look elsewhere to find ones that fit.