11020022012 Kenmore Washer - Instructions

I turned off and disconnected the water lines (have a bucket ready) and tipped the washer on its back. I followed along with the provided video that was super helpful. Disconnecting, moving the washer, and reconnecting everything took longer than the repair. Very satisfied with this repair!

the repair went well but I still haven't received a refund for the order was was sent incorrectly. Order #22085769 order date 2/3/23

Followed instructions.

Removed two screws to remove guard. Two screws to remove another part with wires. Pulley nut was already missing. Component was twist locking tabs.

Disconnect electrical plug from the wall, disconnect drain hoses and tip washer forward remove belt hosing basket and then remove the electrical plug that contains seven wires connected to actuator then remove the two small screws.
Then reverse the operation to stall the new part. Very easy.

There are a number of videos showing how to do this repair:
>Disconnect power and water - cold, hot and drain.
>Put washer on its side on a stand (low platform) to get to the bottom.
Better than than just laying front of washer on floor.
>Used a drop light to help see bottom.
>Removed Pulley Cover using nut driver - has 2 screws with nut
heads.
>Removed and replaced the Shift Actuator (part provided) using a
Phillips screw driver - 2 green screws. Unplugged electrical
connector which should be reconnected before new unit is screwed
back down.
Replacement part is not the same as the original. From what I read.
this part has been a problem with these washers.
>Put Pulley Cover back on.
>Reset washer upright.
>Reconnected water and power.
>Ran "CALIBRATION". In Diagnostic Test Mode, turned to "rinse"
light on and pushed "start" button.
>Ran "AUTOMATIC TEST". In Diagnostic Test Mode, turned to "spin"
light on and pushed "staet" button. Washer agitated in first cycle
- "sensing" and in "wash".
.
Washer has been working as it should and I a very happy with the results.

I must say that PartSelect Identified the bad part as the Shift Actuator right off from the symptoms I provided.

My daughter is the handy one in the family. She followed Steve's video installation steps and in an hour i was washing clothes.

Watched video and followed instructions. Removed rods from top cups, laid washer on its side and pulled them out. Put new rods thru, stood washer up and hooked them in. Was pretty easy, tube heavy but I'm 52 and I did it myself.
My only problem is there's no springs anywhere attaching rods to tub and I cannot find any info on 1. IF I need them 2. What kind I need. I sent email to partselect last week inquiring and still waiting to hear.

I laid the washer on its front side to access underneath. I removed the original washer pulley system and actuator very easily to replace them with the new parts. The new/updated model actuator for my machine was a little bit challenging to maneuver around existing parts to make work, but I eventually got it installed. The plug was angled very differently than the original plug on the actuator, but it was a tight fit. There was no issue installing the washer pulley system. Hooked washer back up to power, water lines, drain line, and the washer has been working perfectly since.

I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Removed softener cup agitator cap and one bolt, lifted agitator out and replaced with new one... tightened bolt replaced cap and softener cup and away we go, done...

Popped off agitator cover discovered worn and broken 'dogs'. Decided to replace complete agitator assembly due to age of machine (25 + years). 7/16 socket, removed nut and agitator assembly, installed new assembly with included nut.

I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.

online videos were great. called to order and lady was very helpful. washer is now operating normal

I simply followed Steve's instructions on video. Very easy repair. Washer works great, no jumping or vibrating.