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ZFSB23DRBSS General Electric Refrigerator - Instructions

All Instructions for the ZFSB23DRBSS
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ice despenser door would stick open and frost up to the point of of ice not coming out
after finding the video describing the same problem, i gave it a shot. Major problem was figuring out how to take outside trim off of the ice/water dispenser. Everything i tried did not work like the videos i had seen. Looking thru some of the posted blogs i found another way to get behind the control panel without even taking off the trim piece. i pressed a 1/8th allen wrench into the two outer holes on the bottom of the control panel which released the panel to pull out from the bottom. after that it was simple to release the three plugs from the circuit board and remove the control panel. 4 phi lips screws later the ice chute comes straight out revealing the flapper door which is held in by 2 more screws. once that assembly is out the solenoid is held by three more screws. there was nothing difficult at all about this repair once the secret was out about the first step about the three holes (use only the outer two) in the bottom of the control panel
Parts Used:
Dispenser Door Solenoid Assembly Dispenser Door Assembly or Flapper Door Recess Retainer Dispenser Door Recess Crank Recess Door Spring
  • joe from raleigh, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
35 of 47 people found this instruction helpful.
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Drive Cup Broke and Helix Cracked
Pulled Ice bin out and emptied ice out of bin. Removed 4 screws holding bin to frame and seperate bin from frame. Takeoff or loosen dispenser arm that has 1 screw holding it. On the sides in the front I pushed tabs in and pulled up on front auger/chip assembly area using two screwdrivers to hold tabs in. Pulling assembly up took a little pressure by hiting down on main ice bin to disengage and watching to see that tabs were also disengaged at same time. After that it was take c-clip off loosen nut and disassemble. You might want to draw a diagram as to how everything was in place or take a picture with your camera phone to make it alot easier for you to remember how everything went. Remove and Replace parts and assemble in reverse.Once you start to do it you'll see how it goes so easy, hopefully I didn't miss to many steps but if I did You'll see what needs to be done to go to the next step.
Parts Used:
Ice Dispensing Drive Cup Helix
  • Michael from Surprise, AZ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Wrench (Adjustable)
32 of 40 people found this instruction helpful.
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Ice & Ice Cream would melt and refreeze
Noticed the problem in November 2009. Replaced Hi Limit Sesor for Defrost thinking it was the freezor temperature sensor. Did not fix the problem. Replaced Motherboard. Did not fix the problem. Called Sears Repair. They mis-diagnosed the problem and told me it was the sealed system. I doubted them and sent them home. Replaced the correct freezer temperature sensor that connects to the motherboard. FIXED.
Removed a panel, cut two wires, soldered and insulated two wries, reinstalled panel.
Parts Used:
Temperature Sensor
  • Joe from Suffolk, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
30 of 34 people found this instruction helpful.
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Cold water dispencer not working
Disconnect Refrigerator by unplugging from wall socket. Removed back access panel. Shutdown water supply to refrigerator. Have a backet and towels handy to catch residual water in lines. Unscrewed water valve assy. Push water line connectors inwards and remove plastic tubing. Using a wrench (or Adjustable wrench) remove incoming water supply line. Attach incoming water hose to new valve assy and push other two lines in valves. transfer the electrical conections.
Parts Used:
WATER VALVE WITH GUARD Crisper Cover Glass Insert
  • Vasilis from San ose, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
29 of 32 people found this instruction helpful.
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Ice maker wouldn't dispense ice
ice tray slides right out. 4 philips to remove the bottom, 1 to remove the arm that controls the mode (regular vs. crushed). It just slips into a hole on a wheel at the dispenser end - the same end has two tabs you push in and slide up/out the coil screw that rotates and drives ice out. Once one end is out, it slips out, replace the cup, reverse. This is the 2nd time I've ordered from PartsSelect, both times the part came in just a couple of days, easy navigation on the site, plenty of security validation, etc.
Parts Used:
Ice Dispensing Drive Cup
  • Danny from Saint Augustine, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
29 of 36 people found this instruction helpful.
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Water dispensor would not shut off
Actually this was a two part repair of which I purchased both parts. The micro switch Pt # PS296176 and also a double outlet water valve Pt # PS304374 from Parts Select as well.

The difficult part was accessing the area to get to the micro switch.

The trim had to be removed, then the cover.

Then one unplugs the board and removed the face plate which also contains the micro switch.

Once removed the two electrical terminals had to be disconnected, the micro switch installed and terminal reconnected.

Then reverse the removal procedure.

Then on to the double outlet replacement.

Suggest watching the installation video for the replacement although it was really a straight forward repair.

Two things to remember.

1. Unplug the fridge

2. Shut off the water to the dispenser

Overall it was not bad at all.

This was my first attempt at refrigerator repair and it went well.

Good luck on yours.

John
Parts Used:
Micro Switch
  • John from Mason, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
32 of 46 people found this instruction helpful.
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Icemaker switch on door would not trigger motor
Replacing servo was not hard, but did not solve problem. Searched some more and the cure is to remove the light bulb from the dispenser. Seems that old bulbs draw too much current and cause the control panel to fail in sending signal to icemaker motor. Removing the bulb cured this fault and the control panel worked fine.
Parts Used:
Dispenser Door Solenoid Assembly Recess Grille
  • Mark from Skokie, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
28 of 35 people found this instruction helpful.
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water running slow
unscrewed old filter by hand, installed new filter.
Parts Used:
Refrigerator Ice and Water Filter
  • David from Tacoma, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
35 of 57 people found this instruction helpful.
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Solenoid had become rusted/crank door wouldn't close
First, had to use punch tool to pop out electronic face panel. Face unit still connnect via wires. Use painters tape to hold against refrig. Next, Remove ice/water dispenser and also tape to door. This will give you access to solenoid. Remove the 3 screws holding it in place and unplug fsolenoid from Face Panel. Screw new solenoid and place and connnect to Panel. Goood idea is to unplug regrig. while doing this and put a little WD-30 on shaft of solenoid. May want to order new screws, could be rusty, that hold solenoid in place. Sounds a bit complicated but not that bad a job. You'll save over$100 over GE's service.
Parts Used:
Dispenser Door Solenoid Assembly DISPENSER LIGHT
  • William M from Ft Myers, FL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
30 of 42 people found this instruction helpful.
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Freezer and fresh food compartments too warm
After having replaced the main control board and three thermistors, the fridge was still having difficulting getting cold enough - it wouldn't get colder than 15F / 42 F. Uniform frost on the evaporator coil ruled out a sealed system leak, so the remaining culprits were the either the evaporator fan motor or the compressor.

I read that a failed control board is almost always the fault of a bad evaporator fan motor, so this item was the most likely suspect.

To get to the evaporator fan motor, I had to remove, in this order:

1) Icemaker
2) Auger motor and brackets
3) Icemaker bracket
4) Freezer lights and bulb sockets
5) Evaporator panel
6) Evaporator plenum cover
7) Evaporator fan motor bracket

The greatest difficulty lay in swapping the new fan motor harness. Two pins in the harness connector were used for the evaporator thermistor.

I had to carefully cut through the old connector (using a Dremel) to extract the crimped-on pins for the thermistor, then reuse them on the new connector.

The fridge is now maintaining -5 F / 35 F in the freezer / fresh food sections.
Parts Used:
Evaporator Fan Motor Shunt Sensor
  • John from College Station, TX
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
25 of 28 people found this instruction helpful.
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Water is not coming from front door dispenser, but ice maker works well
On one severe winter cold night my fridge dispenser door stopped water supply, but ice maker was working. First I disconnected power supply to the fridge then turned off main water supply from the wall to fridge and with wrench set disconnected water supply pipe from wall to fridge while disconnecting the pipe make sure to collect the water from the both end pipes. Then removed the cardboard from the back side of the fridge. I disconnected the blue element (dispenser water) the red element (ice maker). [DOUBLE OUTLET WATER VALVE]. If you would try to pull the pipes white (dispenser water) and black (ice maker) you woudn't succeed because once the the white and black pipes are insereted into the water valve those pipes are clamped tightly in the valve. So I cut off those pipes and removed the old water valve, then I conncected the new water valve first conncected those white and blue elements and inserted the white and black pipes pushed in closed with round plactic caps comes with new one.I reconncected the main water supply pipes from wall to the frige and turned on the water supply from wall and plugged the power supply. First surpisingly I doubted it will work, actullay the water dispnser did'nt work immediately I have to wait 2 to 3 hours of time, in the mean time I checked the pipe connections from the bottom of the front left side door ( if you open the two doors bottom you can see the plastic cover it can be removed by pulling towards and pushing in you can close it back into normal position) which water supply pipe comes through the bottom of the door to water dispenser. I disconnected the connector and pusheed the dispensor several times to flushout any leaky water or air then I reconnected the pipes to the connector. I pushed the dispenser with a cup to dispenser, it started working as it is normally. While I was working my 7 years old son helped me as he always eager to learn and explore things.
Parts Used:
WATER VALVE WITH GUARD
  • BABU from GRAND PRAIRIE, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
26 of 31 people found this instruction helpful.
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freezer coils not thawing and fridge getting warm.
Replacing the heater is very easy. Remove the wire racks and the two lower rack bracket screws. Remove the two screws to the back panel, unclip the ground wire and remove the panel. Two screws hold he heater on and two wires for the connection.
However, this did not solve my problem. The story is this. The fridge was getting warm because the coils were freezing over. I called the local repair guys "poncho and lefty" and they came out and replace the themostat and charged me $150. It still froze over a week later. They came back and said it must be the circuit board and charged me just for the $125 part. Nope, it still froze over in a week. So I thought I would take things into my own hands and tell poncho and left to hit the trail. I then ordered a new heater because the old one looked bad even though it checked out okay with an ohm meter. Unfortunately, that didn't solve the problem either. The last thing is to replace are the temp sensors. But before I ordered anything I submitted my problem to a "fix it" forum and someone suggested to check the part number of the themostat that was put in. This turned out to be a brilliant observation. It seems poncho and lefty replace the thermostate with one that is used with a timer. This fridge has the timer built into the circuit board and has a very different temp range than the one they replace it with. Their first clue should have been that the wires were a different color than the one they were replacing and that the part number was totally different than the one they took out. So I ordered a new thermostat and the three temp sensors and replace all of this and the unit works as good as new. The forum also told me that the bullet shaped temp sensor were faulty and should all be replaced, which I did.
Now I have all new parts, so it should be good to go until the compressor takes a nose dive. Hopefully, that will not be for 5 or 6 more years.
Parts Used:
Defrost Heater and Bracket Assembly
  • Gerald from Ada, MI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
26 of 32 people found this instruction helpful.
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GE Profile Refrigerator Plug for Water Filter
Called partselect and gave my model number for the frig. I wanted a filter plug because we did not need a frig filter. We have a whole house filter. They looked up the part, took my info, and sent it to me by UPS. It arrived fairly quickly and fit the frig perfectly. I screwed it into place immediately. It was the simplest order I have ever placed and the salesman was very pleasant and proficient. If I have more issues with my frig, I will call partselect again. Just remember to turn off the water before you start.
Parts Used:
MWF BYPASS
  • Linda from Liberty, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
33 of 53 people found this instruction helpful.
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Received the Temp Sensor but no documentation how to replace it
I still have not be able to replace the sensor as I've been unable to locate any info, or figure out where it is located. The water valve was easy to replace and took less than a half hour

After looking further into your website I found all the info, diagrams and instructions to replace the Temp Sensor, which was not too involved, thank you. Now to wait and see if this was the cause and my Refrigerator is up and running again
Parts Used:
WATER VALVE WITH GUARD Temperature Sensor
  • Stephen from Sebring, FL
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
28 of 41 people found this instruction helpful.
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This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!
Parts Used:
Dispenser Door Assembly or Flapper
  • Jeff from Columbia City, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
26 of 35 people found this instruction helpful.
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All Instructions for the ZFSB23DRBSS
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