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ZCG23SGSCSS General Electric Refrigerator - Instructions

All Instructions for the ZCG23SGSCSS
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Warm freezer and no ice
This story starts with a GE side-by-side refrigerator that has always had wide temperature swings and a temperamental water dispenser. The ice maker was not making ice, and the built in digital thermometer showed it was running warm. I suspected that the heat exchanger was full of dust and so looked there. What I found was that the condenser tank was hot to the touch and the fan wasn’t running. As an experiment, I aimed a fan at the it for a while I saw that the freezer temperature dropped back to normal.
.The fan is marked as 11.2 DC so I checked for voltage at the fan and found some. With three wires and no wiring diagram I wasn’t sure this answered all the questions, but hooking the fan to a 12 volt power supply didn’t get it to spin.
I priced parts at a couple websites before using partselect.com . They also have a good diagram to look at (Sears diagrams are really poor). I ordered the part with 2-day shipping; it arrived on time, was correct and fixed the problem.
Parts Used:
DC Condenser Fan Motor - 12V
  • Paul from Suwanee, GA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
94 of 124 people found this instruction helpful.
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Ice jamming up in the ice maker unit because auger was broken
Remove Ice maker bin from the refrigerator and empty. Unscrew the three Phillips head screws that secure the front plate to the bin and gently lift and pull the tab that secures the interior portion of the plate until it clears the bin. Once you remove the front plate, it will expose two side tabs on the front of the bin which must be depressed so that the plastic insert that hold the auger in place can be removed. Isolate the auger with the from the unit by rotating the parts off the shaft. The ice crushing blades are attached to the auger and can easily be removed by twisting the plastic nut off with pliers. The cutting blades will now slip off the end (make sure you study the orientation of the blades as each piece will come off separately and make the job unpleasant when you go to put it back together). Now that the auger is out, just reverse the process and you have a "new" ice dispenser. Works like a charm. The diagram furnished by PartSelect was very helpful and accurate if you get a bit lost, especially when putting the crushing blades back together.
Parts Used:
BUCKET AUGER
  • Elaine from Healdsburg, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
77 of 95 people found this instruction helpful.
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fan not running
Removed rear and front grills,brushed and vacuumed area- probably caused the fan motor to fail- unplugged fan, removed fan,motor,and shroud in 1 piece, carefully slipped fan off motor shaft, unscrewed shroud and motor. assembled in reverse order. Frige is in tight area, .I'll now roll it out and clean often
Parts Used:
DC Condenser Fan Motor - 12V
  • Ray from Bensalem, PA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Socket set
74 of 102 people found this instruction helpful.
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Recessed door on ice dispenser would stay open causing the freezer to frost up
I inserted the tip of a very small screwdriver from a eye glass repair kit into the three small holes under the panel near where the ice is dispensed. I never would have known about this simple procedure if it wasn't for the feedback you post from your parts cumtomers. Once I did this the front panel with the buttons on it poped off and it was just a matter of removing a few screws at that point. The wires from the new solenoid easily plugged into the board on the front panel. I would recommend changing the screws at the same time. The old one's worked but they were rusty. I feel the solenoid was my only problem but I changed all the parts in between the dispenser door and the solenoid just to be sure.
Parts Used:
Dispenser Door Solenoid Assembly Dispenser Door Assembly or Flapper Door Recess Retainer Dispenser Door Recess Crank Recess Door Spring
  • Turcotte's Housing Service, In from Newmarket, NH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
70 of 92 people found this instruction helpful.
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Replaced the cracked plastic ice auger
Removed the ice bucket assembly and attempted to dismantle and re-assemble it the same as new
after replacing the auger. I wish the part was shipped with replacement instructions because a simple job turned into a major headache for me because of the following:
1) I did not realize that the the nylon nut at the end of the auger rod assembly has a reverse thread. By the time I had it removed using vice-grip pliers and a bench vice.....the nut threads were stripped.
2) When removing the nylon washers, spacers, metal cutters from the old auger rod, I grabbed the entire grouping hoping to drop them on the new auger rod as a group. While doing so, the pieces slipped out of my hand and It was very difficult to find the correct order of configuration even with the on-line parts photo. I would recommend that you number each part before removing them from the rod because there is only 1 way all of these pieces can be re-assembled to work as designed.
Parts Used:
BUCKET AUGER
  • Michael from Greenbelt, MD
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers
67 of 84 people found this instruction helpful.
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Ice buildup in the door of freezer
Pulled the ice/water control panel off using the three holes under the lip. Pops off pretty easy. Next came 4 screws holding the chute for the ice. Two bottom screws were very rusty, top two look brand new. Watch the wires. Replace the solenoid assembly by unplugging wires leading to the board, then removed the plunger over the top of the hook on the far right. Went ahead and replaced the dispenser door assembly or flapper. Plugged refridge back in and pressed the ice dispenser handle and listened for the solenoid to cycle. Perfect. There is a little delay before you hear the flapper fall into place. Saving rest of parts just in case they are needed next time.Thanks to everyone who wrote in to show how easy it would be. No telling how much a repairman would have charged me.
Parts Used:
Dispenser Door Solenoid Assembly Refrigerator Ice and Water Filter Dispenser Door Assembly or Flapper Door Recess Retainer Dispenser Door Recess Crank Recess Door Spring
  • Walt from Alabaster, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
66 of 88 people found this instruction helpful.
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dropped something on the light switch and it broke off
we just pried out the old switch and pulled it out the rest of the way with a pair of needle nose pliers. Pulled off the wires on the broken switch and reattached to the new one and just slid/clicked it back into the hole.
Parts Used:
Light Switch
  • Lorinda from Dallas, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
57 of 63 people found this instruction helpful.
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The evaporator fan motor stopped running, freezer was warmer than normal
First ,I placed all the frozen food from the freezer into the lower fridge compartment. Removed the main shelf. Removed the ice cube tray shelf. Removed the center plastic covers using a nut driver. Removed the complete inside back wall of the freezer to get access to the fan. Simply removed about 5 screws, and cut 3 tie straps that held the wiring in place. Unplugged the fan connector and removed fan with its brackets and placed them on the kitchen table. Then used the nut driver to remove 2 screws which hald the fan to its bracket. Simply pulled off the fan blades and pressed them onto the new motor. Mounted new motor onto the bracket. Reinstalled the fan assembly back into freezer. Reconnected the wiring and the fan began to run... BE CAREFUL NOT TO TOUCH THE FAN WITH YOUR FINGERS!
Finally replaced all the covers, panels, and shelf etc. and everything is once again nice and cold.
Parts Used:
Evaporator Fan Motor
  • David from Romeo, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers
65 of 87 people found this instruction helpful.
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Ice maker failure due to chunks of ice building up in tray
My problem began with having to replace the auger due to damage (broken blade). Unknown at that time the unit was having a defrost cycle issue. Once auger was repaired, then the motor to auger failed. Once repaired the GE unit then began shutting down without warning. Mother board replaced. All was fine for two weeks then noticed odd performance by ice-maker (chunks of Ice again)and frozen package containers showing signs of dampness and then refreezing. Read through the Parts Select web site to see what other users may have had gone wrong with their GE's and what the parts overview section may reveal for me. Found that the defrost thermo and temp-sensor controlled defrost functions. The parts were cheap, $20.00 for the pair so I replaced them both since they are both located next to one another in the freezer compartment. The repair video furnished on the P/S web was great and very accurate. The entire job only took about an hour. The repair video indicated using wire-nuts and electircal tape Instead, I chose to solder the wires and use shrink-tubing to provide the moisture barrier. PartSelect folks are great not only for their parts pricing but also for the informative videos. The GE works better than ever
Parts Used:
Defrost Thermostat Temperature Sensor
  • Terrence from Escalon, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
62 of 83 people found this instruction helpful.
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Fan motor making noise due to broken fan blade
1) Unplugged fridge and removed cover over light in freezer.
2)Removed screws holding cover over motor.
3) Removed screws on bracket holding motor in place.
4) Un plugged motor and used razor blade to cut grommet holding wires in place.
5) Plugged in new motor and routed wires through grommet. Then used zip ties to hold grommet together.
5) Re-attached motor bracket and installed new fan.
6) Reinstalled cover over motor.
Parts Used:
EVAPORATOR FAN BLADE Evaporator Fan Motor
  • James from Gainesville, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
64 of 93 people found this instruction helpful.
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Gasket wasn't sealing
Replaced gasket. No tools requires. Just pull the old one out and press new one in channel with hands. TIP: heat the new one slightly with a hair dryer or a heat gun on low. Makes it more flexible
Parts Used:
Fresh Food Door Gasket - Black
  • Joe from Succasunna, NJ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
51 of 59 people found this instruction helpful.
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Refrigerator fan was very noisy and we started to notice frost on our food in the freezer.
I should state first that I am a DIYer and have no experience fixing appliances. The fan noise seems to be a common problem. It has something to do with the bearings. Mine was actually hitting the housing in front on the fan as well. Getting into the installation, I knew I had to take the back panel and fan housing off. But I found out that everything needs to come off. This is the ice maker, the housing underneath the ice maker as well as the fan housing and back panel. This isn't difficult but good to know before hand. A quick note, the light bulb housings come out by pulling them forward. It's a good idea to label the screws as you take them out as there are quite a few that need to come out. I replaced the evaporator fan the fan blade and one grommet. In hind sight I should have replaced both grommets as they both showed wear. They are both exactly the same so you can order two of the above. All in all this is a pretty easy fix. It takes a bit of time, but it's not to difficult. Th most difficult thing was the wiring. The fan comes with a six prong connector and has four prongs taken up. There is, what I think is a temperature sensor, that takes up the other two prongs. Since I didn't order that part, I had to cut it out of the old connector and insert it into the new evaporator fan connector. This was a bit difficult and would have been much easier if I had ordered the part. Unfortunately, I don't know what that part is called, but it must be some kind of temperature sensor as it clips on the coil. The wires also run through a blue rubber wire-run that needs to be sliced open. This was pretty easy to do with a small serrated pocket knife. SLice it on the back side of it and pull the old wires out. When you are ready to install, just run the new wires through the hole from the old wires. Once you have replaced the fan the new blade and the two new grommets, it's just a matter of replacing all the equipment. Fan housing first, then the upper housing followed by the ice maker and the back panel. Good luck
Parts Used:
EVAPORATOR FAN BLADE Evaporator Fan Motor Evaporator Fan Grommet - Red
  • Jon from Fenton, MO
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Socket set
56 of 74 people found this instruction helpful.
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water and ice maker stopped working
Removed the cover on the bottom of the rear of the fridge and the top left of the fridge where the tubbes exit.. Then just simply disconnect the tube coming from the fridge and the supply line. Next go inside the fridge, remove the cover of the filter mount, and remove the 2 screws securing the filter mount in place. Now pull the tubes through the opening and reinstall in reverse order.
Parts Used:
MWF MANIFOLD
  • Robert from Sandston, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
47 of 51 people found this instruction helpful.
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Ice door would not open far enough, ice would get stuck in chute
First remove about 30 screws w/nutdriver that are hidden under door seal then inside of freezer door will come off. Second remove about 10 screws that hold dispenser assy to the inside of door, then support the unit with tape so you don't damage the wires that connect it. Third, pop touchpad loose, then remove three sets of wires plugged into the circuit board. Fourth, remove four screws that hold the ice chute and light assy. Fifth, now remove the 3 screws that hold solenoid. These three screws that hold the solenoid will be very rusty, you may want to replace these also. I went ahead and replaced all the related parts because they are so hard to get to. Also took the opportunity to clean in here with bleach to remove all the black mold and rust.
NOTE: when reassembling the inside of the freezer door to the outside of the door you must loosely attach the door on both sides in the middle first, then the top and bottom. Add some more screws on each side and tighten them all. Now you must check to be sure that the door is not racked. If the door is not sealed at the top or bottom, loosen the screws and twist the door a little and tighten screws and check door again for proper seal. Spent more time adjusting door to seal right than doing the actual repair.
Parts Used:
Dispenser Door Solenoid Assembly Dispenser Door Assembly or Flapper Micro Switch Dispenser Door Recess Crank Recess Door Spring
  • ERIC from MADISON, AL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers
73 of 133 people found this instruction helpful.
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fridge side freezes some items
went to your website and viewed exploded view to find the sensor( there are two I just picked one to replace for now), pried the cover off carfully and pulled out the sensor. I snipped the wire in the middle leaving plenty to work with. I shortened the wire on the new piece, spliced the wires together and with some 3M rubberized, tape wrapped them up, replaced the sensor back into the cover and snapped in place.
Parts Used:
Temperature Sensor
  • Anthony from Murfreesboro, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
53 of 74 people found this instruction helpful.
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All Instructions for the ZCG23SGSCSS
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