RGB790BEKB General Electric Range - Instructions

replaced existing valve with new

called appliance repairman. He found problem and ordered new part. After 2 months waiting for part to get there, my husband got on internet and calld your number, and ordered what was needed. Now for the great thing. Within 4 working days we received what we thought we needed. but we had ordered the wrong part number. Got back on internet, went right to your web site, found the part that we did need, a flame spreader instead of the Deflector. called your service number, talked to a very nice person, again, told her what we did and ordered the correct part. Another great thing, we got that part the very next day. I returned the wrong part that same day. We then had our son install it and now we have a very nice working oven. Though out this very long ordeal, we talked to the applicance service people and got the same answer. The part has been ordered and it should be here next week. When we found your web site and called for the part, I called the appliance service and told them we had ordered the part ourselves and I would be happy to give her this information. THE VERY NEXT DAY she called us to tell us the part had fially arrived and they could come out the next day. Told them sorry but it as already taken care of. The very next time we need some part for any appliance we will call you first. Thank you for your very nice service people and the fast way that this all took place.

I have had my medal burners for 5 years and with young adults cooking I could not seem to get them cleaned. They had the part that I needed and now I have a whole new top stove. Thank you

Remove light bail, glass cover held by two nut screws. Pull socket, removed clips in back, replaced wire connectors, placed new socket in, then glass cover and bail. Wire connected in back, cover plate replaced.

Husband actually did the repair, It went really well except he forgot to remove the heat shield from the old part to attach to the new bottom. (His mistake!)

I removed two bolts at the rear of the oven bottom. I pulled the old oven bottom out, and put the new oven bottom in. I put the two bolts back in and voila it looks like a new oven. Done in less than 15 minutes.

My wife could open and close the drawer without too much difficulty, but occasionally, it would not close properly and she would have to empty the contents do could alaign it properly to close. The last time she was talking about buying a whole new drawer. I asked her what the part looked like, as I never to fight with it. I went online and found the part for $1.16 plus shipping at $8 plus. It was well worth the time and effort, and I now have a happy wife. Paul Parker

The person I spoke to knew exactly what I was trying to describe. The part arrived in 2 days. 5 minutes later the drawer was back in place. I was glad I save the screw as the part did not come with one.

Removed the old oven bottom by removing two nuts. Be careful...don't drop the nuts! Removed the heat shield that was attached with four nuts to the old bottom and transferred it to the new oven bottom. Then placed the new bottom in the oven and secured it with the two original nuts. Easy...but don't forget about transferring the heat shield and don't lose the nuts.

Removed grill grates, gas distributors, etc. (just lift off). Used star screwdriver to remove screws (3 per burner for SML, 2 for power burner). Lift off stainless cover, which also lifts off the white sparkers I was replacing. Pull them off the wires (didn't need pliers, others said they did). Replace (make sure it is all the way on) and reverse your steps. White sparkers electrodes seemed loose when I put them back on, but tightened up when I fully secured the top back on. Make sure the wires aren't pinched underneath when you put the top back on. Recommended: If you've got one that isn't working, go ahead and replace all 3 (power burner is different) because the part is so cheap you may as well just do it now.

No repair needed, just replaced parts. But the real story is that I ordered 6 parts and they came in 2 days. Five came correctly - one was wrong. One five minute phone call and the correct part came two days later. Never had such speed in delivery. And person I spoke with to correct the order was excellent. What a place to do business! Recommend it highly.

Could not have been simpler. Burner head dropped into place and was held in place by gravity. Not possible for part to go in incorrectly.