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George
October 20, 2022
Does not microwave; it will heat with "convection bake."
For model number PT9800SH8SS
Hi George, thank you for the great question. According to our research, you may need to replace the bake element, part number PS11729137. If this is not fixing the issue, you may need to replace the broil element assembly, part number PS8755292, to isolate the problem. We look forward to hearing from you if you need assistance with placing an order through our 7-days-a-week customer service. We hope this helps!
What is and where can I get a rectangular card about 6” x 5”. Card appears to have fibers, is gray colored, two tongues, indents opposite each tongue, with an open slot near one tongue?
For model number PT9800SH8SS
Hello Art, thank you for writing. This a a Wave Guide Cover or Mica Canopy PS1017735. We are pleased to have been able to help.
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the mic
... Read morerowave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
Remove microwave outer cover. Turn on side & locate the upper & lower door switches. Better to replace in pairs even if one is ok. Remove the wire harness to each switch. Then replace switch and re connect the wire harness. Re attach outer cover and test to see if that solved the problem. If so then well done!!