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PP962SM3SS General Electric Cooktop - Overview

Diagrams for PP962SM3SS

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Infinite Control Switch – Part Number: WB24T10119
$86.46
In Stock
Infinite Control Switch
★★★★★
★★★★★
(9)
Part #WB24T10119
This part is sold individually and is for ranges. The control switch turns the surface element on and off and determines the temperature of the element. This will need to be changed if the control switch has failed and the cooktop is not turning on. It is found underneath the glass cooktop. Before beginning, make sure the circuit breaker is off. You will need to remove the cooktop from the counter. To do this you will need to go underneath and see what kind of brackets are holding it in place. The brackets will vary depending on the make and model and type of countertop is it laying on. These brackets will need to be removed.
Screw – Part Number: WH2X930
$16.05
In Stock
Screw
★★★★★
★★★★★
(1)
Part #WH2X930
This screw is sold individually.
Knob – Part Number: WB03T10266
$49.50
In Stock
Knob
★★★★★
★★★★★
(2)
Part #WB03T10266
Sold Individually.
Triple Haliant Element - 12 Inch – Part Number: WB30T10126
$188.75
In Stock
Triple Haliant Element - 12 Inch
★★★★★
★★★★★
(20)
Part #WB30T10126
This replacement haliant surface element is designed for use with flat-top ranges and cooktops, positioned beneath the glass surface to supply consistent heat to the cooking area. Measuring approximately 12 inches in diameter, it provides reliable performance for a variety of cooking tasks. If the burner fails to light when activated, the surface element may be faulty and require replacement. Installation involves disconnecting power to the appliance, removing the screws securing the cooktop, lifting the glass surface, and replacing the element by disconnecting the wires and securing the new unit in place. This component is sold individually and is compatible with select models of electric ranges and cooktops.
Selector Knob – Part Number: WB03T10272
$32.02
In Stock
Infinite Switch – Part Number: WB24T10134
$121.41
In Stock
Range Indicator Light – Part Number: WB25T10012
$41.69
In Stock
Range Indicator Light
Part #WB25T10012
Tape – Part Number: WB06T10007
$51.61
On Order
Tape
Part #WB06T10007
This roll contains 108 inches of tape.
Haliant Element – Part Number: WB30T10135
$123.48
In Stock
Haliant Element
Part #WB30T10135
This dual radiant surface element is designed for ranges and cooktops with a smooth glass surface, delivering reliable heat for your cooking needs. Measuring approximately 9 inches in diameter, it features two heating zones—an inner and outer ring—controlled by the burner knob to accommodate different pan sizes. Operating at 240 volts, the element provides dual wattage options, typically 1900 watts for the outer ring and 800 watts for the inner ring, ensuring efficient and even heating. Common issues resolved by replacing this part include no heat, uneven heating, or only one ring functioning. Installation requires disconnecting power at the circuit breaker and lifting or removing the glass cooktop to access the element. This OEM component restores optimal cooking performance.
Radiant Element Warmer – Part Number: WB30T10124
$77.75
Special Order
Radiant Element Warmer
Part #WB30T10124
SPRING RADIANT (Complete) – Part Number: WB09T10005
$15.35
Special Order
SPRING RADIANT (Complete)
Part #WB09T10005
SWITCH INF CNTL – Part Number: WB24T10133
$140.17
Special Order

Manuals & Care Guides for PP962SM3SS

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Questions And Answers for PP962SM3SS

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Michael - For model number PP962SM3SS
November 19, 2023
Hello The numbers are worn off fthat the selector knobs point to. How do I replace the numbers?
Chris Boyle Profile
Hello Michael, thank you for reaching out. According to our research, you may need to replace the glass maintop, part number PS1481736. We are providing you with the instructions that will help you in removing the glass maintop. 1- Disconnect the wire connection and unthread the screws securing the cooktop with the cabinet. 2- Now pull the cooktop upward and place it aside. 3- Remove the control knob by pulling it up. 4- Unthread the screws securing the glass maintop. 5- Replace it with the new one. We hope this helps!
$984.48
Special Order
GLASS MAINTOP Assembly Stainless Steel
1 person found this instruction helpful.
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Richard - For model number PP962SM3SS
October 14, 2022
What type of plug needed/ how many amps?
Chris Boyle Profile
Hi Richard, Thank you for your question. According to the installation manual listed for your cooktop, You must use a two-wire, three conductor 208/240 VAC, 60 Hertz electrical system. A white (neutral) wire is not needed for this unit. The cooktop must be installed in a circuit that does not exceed 125 VAC nominal to ground. Refer to the name plate on your cooktop for the KW rating for your cooktop. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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Common Symptoms of the PP962SM3SS

How this model fails, and the parts that fix it.

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Switch failed
34 of 48 people found this instruction helpful.
  • John from Fresno, CA
  • A Bit Difficult
  • 30 - 60 mins
  • Nutdriver, Pliers, Screw drivers
I turned off the circuit breaker and tested the cook top. I pulled the cook top out and laid a piece of plywood over the opening to work on the cook top and not scratch the granite counter top. The mistake I made was to turn the cook top upside down and separate the top from the housing. The dampening springs came off the burners and I could have damaged the elements (but they checked out ok). I turned the whole assembly right side up again and replaced the switch and put it all back together. It works great...thank you for the part.
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Electric range burner not working due to control switch
21 of 28 people found this instruction helpful.
  • Rodney from Erath, LA
  • Really Easy
  • 15 - 30 mins
  • Screw drivers, Socket set
Turned off power to counter top range and pulled-up from counter. Set range on counter and removed 16 screws from around the housing allowing me to pull-up and remove range top. Used socket to remove 4 screws holding control switch bracket in place and 2 screws holding bad switch in place. Disconnect wires from bad switch and reconnected to new switch. Placed and screwed switch bracket back in place. Before placing range top back I turned power back on to to test burner operation. Burner and switch operated correctly and I completed screwing range top back in place, setting back down into counter top. Done
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9in portion of heating element inoperable
20 of 28 people found this instruction helpful.
  • John from LEWES, DE
  • Easy
  • 30 - 60 mins
  • Nutdriver, Pliers
first ,troubleshot switch--it was ok. next,troubleshot triple element & found that the 9in portion had an open in the heating element itself ordered .new element,installed it .Works like new!
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