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PP942TM2WW General Electric Cooktop - Instructions
Search repair tips from other customers using simple keywords like "replace", "fit", "remove", "inspect". DIY doesn't mean you have to do it alone!
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Switch failed
34 of 48 people
found this instruction helpful.
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John from Fresno, CA
- A Bit Difficult
- 30 - 60 mins
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Nutdriver, Pliers, Screw drivers
I turned off the circuit breaker and tested the cook top. I pulled the cook top out and laid a piece of plywood over the opening to work on the cook top and not scratch the granite counter top. The mistake I made was to turn the cook top upside down and separate the top from the housing. The dampening springs came off the burners and I
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could have damaged the elements (but they checked out ok). I turned the whole assembly right side up again and replaced the switch and put it all back together. It works great...thank you for the part.
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Electric range burner not working due to control switch
21 of 28 people
found this instruction helpful.
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Rodney from Erath, LA
- Really Easy
- 15 - 30 mins
-
Screw drivers, Socket set
Turned off power to counter top range and pulled-up from counter. Set range on counter and removed 16 screws from around the housing allowing me to pull-up and remove range top. Used socket to remove 4 screws holding control switch bracket in place and 2 screws holding bad switch in place. Disconnect wires from bad switch and reconnected
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to new switch. Placed and screwed switch bracket back in place. Before placing range top back I turned power back on to to test burner operation. Burner and switch operated correctly and I completed screwing range top back in place, setting back down into counter top. Done
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9in portion of heating element inoperable
20 of 28 people
found this instruction helpful.
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John from LEWES, DE
- Easy
- 30 - 60 mins
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Nutdriver, Pliers
first ,troubleshot switch--it was ok. next,troubleshot triple element & found that the 9in portion had an open in the heating element itself ordered .new element,installed it .Works like new!
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RF Dual Burner out. Smoke in the area of controls
12 of 15 people
found this instruction helpful.
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Al from Ocala, FL
- Easy
- 30 - 60 mins
-
Nutdriver, Screw drivers
Shut off circuit breaker. Removed cooktop from island counter. Removed all knobs. Removed all screws after finding layout diagrams of unit on your web site. Lifted glass top from metal cabinet. Ordered control after trouble shooting the problem. (Master Electrician). Obviously burned out from water in control. Ordered control on line and
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installed it when it arrived three days later. Before installing control I cleaned and dried out the area. I cleaned the glass top around all the control shaft holes and the rubber boots and lubricated them with silicone to help keep them dry and for ease of turning controls. Turned on circuit breaker and checked all burners, pilot light and hot top indicating lights.
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Center Burner of a triple element wasn't working
10 of 13 people
found this instruction helpful.
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Richard from WOODLAND, WA
- Very Easy
- 15 - 30 mins
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Screw drivers
Been procrastinating putting in the new element but decided to do it yesterday even if it meant eating breakfast out. Twenty minutes after starting , breakfast was cooking, at home on the new element. Two screws out, switch wires, snap on retainers, replace two screws and you're done!
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Stovetop radiant burner went out
6 of 10 people
found this instruction helpful.
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Frank from Marietta, GA
- Easy
- 15 - 30 mins
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Screw drivers
Turned off power at circuit breaker. Disconnected electrical connections from stove and lifted stove top out of counter. Removed glass top by removing about 8 screws from side of stove top.Replaced burner element and replaced glass top.
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Control awitch was bad
3 of 3 people
found this instruction helpful.
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Gary from CLEARWATER, FL
- Easy
- Less than 15 mins
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Nutdriver, Pliers, Screw drivers
Just note the wire colors and match them where they go on the new control, remove and replace 7 screws and a zip tie and I was done.
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Needed to replace 12 in heating element
3 of 3 people
found this instruction helpful.
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Steve from ELMONT, NY
- Very Easy
- Less than 15 mins
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Screw drivers, Socket set
Took a picture of the old heating element to make sure that when I replaced the new element the wires were in the exact location as before.
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Returned Part to your location per Returns, Reference 15681540.
3 of 4 people
found this instruction helpful.
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William from FREDERICKSBRG, VA
- Very Difficult
- 30 - 60 mins
Part WB30T10126 Triple Haliant Element-12 Inch was returned to you under Returns Reference 15682540. Mailed by USPS Tracking #9505 8161 4647 1005 7628 41. According to USPS, it arrived at your location Friday, Jan. 15, 2021 @ 10:49 AM. Please advise. Thank you, William Deal
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The main burner on our GE glass cooktop stopped working. It would glow red and work for a second, then go black.
2 of 2 people
found this instruction helpful.
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Steve from Seattle, WA
- Easy
- 15 - 30 mins
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Pliers, Screw drivers, Socket set
I thought it was the burner thermostat, so I replaced the burner unit. By coincidence, the ceramic outer portion of the burner was cracked in two places, but otherwise intact. That was not the problem, though since the new burner did the same thing as the old one. Then I new it was the Infinite Control Switch, so I ordered it. Repl
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acing it was easy. I turned off the cooktop circuit breaker and made sure no power was going to it. It is powered by 240 volts so you need to be very careful to turn off the power before doing any servicing on it. I then carefully pried up the glass cooktop and lifted it out, so it wouldn't break. By taking off the control knobs, and removing several small Phillips head screws all around the metal cooktop frame and just under the edge of the glass cooktop, I could lift the glass top off from the cooktop, and place it on some newspaper so it didn't get broken. It is important to keep the rest of the cooktop upright. The burners are not fastened down, and only gravity holds them in place. They normally sit on two springloaded pins, one on each side, and the weight of the glasstop pushes them down to their proper setting. So don't mess with them, and make sure each side remains on the two pins after you're done and before putting the glasstop back on. As for the switch, you need to remove two small 1/4 inch metal screws (a socket is very handy for this), one on each side of a metal framework that holds all the switches. After removing that framework, I carefully turned it over and found the correct switch for the burner that wasn't working. In my case, it was the closest right hand burner, which is also the biggest and has the option of having a big, small or both elements turned on, depending on how you turn the control switch. I then carefully pulled off each wire lead, with a needlenose plier to avoid damaging them, and immediately put each wire onto the corresponding same connection on the new switch. Take a close look at the wires on the old switch to make sure you plug them into the same connectors on the new switch. It's pretty straightforward. There may have been one or two small screws holding the switch onto the framework, but I don't recall right now. It was very easy to see how to remove and then reattach it. Then reverse the above steps and reinstall the cooktop, turn on the power and you should be in business!
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One of the heating elements wasn’t working.
2 of 2 people
found this instruction helpful.
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Adam from WEST JORDAN, UT
- Easy
- 15 - 30 mins
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Pliers, Screw drivers
I just watched the video that was on the website. It showed in detail how to replace the heating element. After watching it I was able to remove the cooktop, replace the heating element and put it all back together. The only issue I had was getting the cooktop loose but once I did everything else was easy.
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knob thermostat burnt out
2 of 2 people
found this instruction helpful.
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John from CENTERPORT, NY
- Really Easy
- 30 - 60 mins
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Pliers
it went well as compared to getting a new ~~800$ cooktop and ~~150 to install, I took a shot for 30$ bucks and it worked great!! problem solved and great support ! !! thanks for all your help
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Replace Infiniti Switch
2 of 2 people
found this instruction helpful.
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Ezekiel from FLORISSANT, MO
- Very Easy
- 30 - 60 mins
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Nutdriver, Pliers, Screw drivers, Wrench set
Turn off breaker, disconnect electrical wiring, remove cooktop from courter top, turn over , remove switch.
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cooktop switch broken
1 person
found this instruction helpful.
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kathleen from Wynantskill, NY
- Really Easy
- 30 - 60 mins
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Screw drivers, Socket set
Really easy. Part came in rapid time and was the right part. Went on web and got instructions with video how to install.
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Burner not working
1 person
found this instruction helpful.
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LUIS from CONCORD, MA
- Really Easy
- 15 - 30 mins
-
Nutdriver, Pliers, Screw drivers
First, disconnect electrical power to the stove by turning the main fuse to the off position. Confirm that there is no electrical power in the stove. The ceramic top is held by 10 screws that are closest to the ceramic surface. Other screws hold other parts of the stove and not need to be touched when opening the stove. Once the ceram
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ic surface is off there is access to the burners and the various lights and switches. It is important to determine whether it is the burner that is defective or the switch. Inasmuch as the switch has many moving parts, the switch is more likely to be the defective part. Check the switch by gaining access to the switch connections. There is a metal frame held by two screws on each side in the outside of the stove (same area where the initial 10 screws were removed to separate the ceramic surface). Remove these screws and flip the switch assembly so all the wires and cables are accessible. I checked the switch with a continuity tester and by trial and error determined that there were two connections that in all the remainder three switches had continuity when the switch was in the on position while the suspect switch did not. Replaced the suspect switch by pulling the wires and replacing them in identical positions in the new switch (a smartphone camera became very useful to remind me were exactly each cable's connection was). Restore power by turning the fuse to the on position. Check that the burner lights up. If not, change the burner as well. Same simple procedure of disconnecting and connecting cables to the burner). Make sure to disconnect power before working on the burner. Replace the screws that hold the switch assembly. Replace the ceramic top. Replace the screws. Set stove back in its hole. Reset fuse. Total time: 35 mins. Total cost: Approx $25.00 (switch + delivery). Quoted repair by local appliance repair service: $487.50. No contest. Next project is to fix a leaky water dispenser in the refrigerator.
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