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Lower dish rack needed replaced
9 of 10 peoplefound this instruction helpful.
Lester from HARLINGEN, TX
Really Easy
30 - 60 mins
Screw drivers
Removed new from box and installed rollers as instructed that's all there was , very easy.
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door spring cable broken
8 of 8 peoplefound this instruction helpful.
garret from Fair Haven, NJ
A Bit Difficult
30 - 60 mins
Pliers, Screw drivers
You need to pull the unit out to get access to the spring connected to the rear leg frame. Use the everything in the kit. The rollers are upgraded and will guid the cable better.
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High pitched noise when the washer filled at the beginning of the cycle.
8 of 8 peoplefound this instruction helpful.
Robert from E GRAND FORKS, MN
Really Easy
15 - 30 mins
Nutdriver, Pliers, Screw drivers
Watched the video, it went as advertised. Easy repair and the noise is gone.
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Bottom rack wheels needed to be replaced
10 of 14 peoplefound this instruction helpful.
Raymond from BELLINGHAM, MA
Very Easy
Less than 15 mins
all 4 wheel units needed to be replaced, popped them off and installed need wheel units in roughly 10 minutes, no tools needed.
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Surprise, I'm not a plumber - replacing impeller and seal kit 8193951A
When the top rack stopped cleaning, I tracked down the problem to the food shredder/chopping blade, and then to the impeller that drives the blade. The knob on the impeller had sheared/broken off. That meant removing the motor, and replacing the impeller. Four hours, a band-aid, and a trip to Home Depot later, here are my suggestions
... Read morer /> 1. Look for videos – this site is awesome, but they don’t have a video on this particular repair. I found 4 that got me close to knowing what I was doing. 2. Do all the “remove internal stuff” - you had to anyway to find the issue with the shredder/cutting blade 3. Take pictures as you move along, you’ll need them when you have to remember the placement of the water line, drainage hose, wired connections etc. 4. You need a 1/4 inch socket set. A 3/8 drive will NOT work (it won’t fit between the shroud and the base). Don’t start working on the repair, unless you have a 1/4 in socket with about a 6" extension 5. Someone at Kitchenaid should be shot for having the waterline connection facing the back of the unit. Use a short adjustable wrench 6. The order comes with a washer, but when you take the impeller off this model, you’ll see you don’t need it. 7. Placement is everything – there was zero clearance between the bottom of the unit and the floor. Placement of the water line, drain hose, and power line was critical – had to re-position the unit about 7 times to get it to “play nice”. 8. Hindsight – only needed to remove the wire harness for the motor (take pictures) 9. Hindsight – gloves are a great idea – sheet metal is unforgiving
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Broken bottom rack
8 of 9 peoplefound this instruction helpful.
Charles from CONVOY, OH
Very Easy
Less than 15 mins
Screw drivers
Removed old rack and and removed old rollers and installed old rollers on new rack as they work better than the new rollers sent with new rack
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motor making a load noise
8 of 9 peoplefound this instruction helpful.
Kenneth from Houston, TX
Really Easy
15 - 30 mins
Pliers, Screw drivers
pull out the dishwasher lay it on its side use a 1/4" drive socket with extension and a universal joint to undo the the hidden bolt, twist the motor 1/4 turn. this is the hard part you have to pull fairly hard and rock the motor around a little to get the o-ring to let the motor slide out. lube up the new motor with j
... Read moreet dry or soap and insert back it, turn it back 1/4 turn, install the bolt and plug the motor control wires back in, then reinstall it back under the counter
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The rack stop clip on the upper right rail broke. I ordered two replacements and installed the part in about 15 minutes!
7 of 7 peoplefound this instruction helpful.
Patricia from MC CORMICK, SC
Easy
15 - 30 mins
I pulled the upper rack out of the dishwasher. I then removed the broken rack clip stop on the right side and reinstalled the new replacement clip. I then put the rack back onto the rollers and voila, the upper rack no longer fell down off of the tracks!! Problem solved and the replacement clip only cost $8.95!!
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wheels broken, top rack kept falling off
8 of 10 peoplefound this instruction helpful.
Kate from LIVONIA, NY
Very Easy
Less than 15 mins
Screw drivers
First, this replacement kit seems to be of much better quality than the factory original. I was able to remove the old adjuster from the top rack with my hands - did break a little more in the process, but as this was destined for the garbage anyway, I wasn't delicate about it. The new adjuster kit snapped together easily with clear ins
... Read moretructions and pictures in a matter of minutes, even with a 1, 3, and 5 year old "helping." Last step requires a screwdriver. I only replaced one side, for now, and it took longer to get the old adjuster off than it did to install new. Done in under ten minutes start to finish and works perfectly!
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quit pumping water
7 of 7 peoplefound this instruction helpful.
Robert from West Middlesex, PA
A Bit Difficult
More than 2 hours
Nutdriver, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
I removed the dishwasher from under the counter. This took the bulk of the repair time along with disconnecting the water supply and electrical connection. I had enough slack in drain hoses that I could turn the dishwasher over to replace the motor. I was surprised that there was only one bolt that held the motor in place. I put the moto
... Read morer on, turned the dishwasher upright and slide it back unde the counter and began the long process ofreconnecting everything. I am sureit could have gone faster if I were younger and did not need glasses for close work. Start to finish took me four hours. This was the fourth time I have replaced motors in dishwashers of various makes.
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After normal wash cycle upper rack dishes not clean
7 of 7 peoplefound this instruction helpful.
Gregory from Danvers, MA
A Bit Difficult
1- 2 hours
Screw drivers
First research then troubleshoot Removed 1 Upper rack 2 Lower rack 3 Lower Wash Arm and Strainer Parts 4 Upper Wash and Rinse Parts 5 Accumulator assy. 6 Motor shield 7 Inlet protector (most difficult) Noticed blade was broken off chopper assy. Replaced chopper assy. Runs and cleans
... Read morelike new. Most difficult step was to remove Inlet protector After removing two torx screws (#15) used small pry bar to lift inlet protector from position. Not easy to accomplish with hands alone. Inlet protector fits tightly into position.
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Rollers broke on right side of upper rack adjustment.
10 of 16 peoplefound this instruction helpful.
Geneva from OWENS X RDS, AL
Really Easy
30 - 60 mins
Screw drivers
I followed the instructions on your recommended video; so easy! Thank you!
Watched the u tube video. Very clear! He said up front what kind of screwdriver to use and it was necessary to have that kind and size of screwdriver.
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Plastic pieces had broken on both the top and bottom racks
9 of 13 peoplefound this instruction helpful.
Phelim from NEW YORK, NY
Easy
30 - 60 mins
Nutdriver, Screw drivers
The parts select site had an excellent breakdown of what I needed to replace. When I got the pieces, however, it wasn't so apparent how to do it. I actually used YouTube video to show the process.
The trickiest part was actually uninstalling the broken pieces. I had to work backwards through the YouTube video.
The o
... Read morether tricky bit is having a sense of how hard you can push to snap plastic pieces in and out.
Also, watch the whole video! I didn't, and I ran out for a tool (a star driver, I think that's what it's called) that was actually in the bag of screws that came with the assembly.
It seems like Kitchen Aid realizes they have a problem with plastic fatigue, because they have replaced some of the plastic parts with metal.
If you take your time and stay organized this is a very doable repair.
Dish rack adjuster kit W10712394: I am a fully inexperienced and non-mechanical mom who needed her dishwasher during this holiday season! It took me a little longer and seemed a little harder than the description said it would - but not by much. The dishwasher is now better than it was when we bought it. Tip 1 - The original mechanism had
... Read more no screws. The replacement kit does. The kit comes with a special screw that you will need in order to use a phillips screwdriver. It would have been helpful to know that before I tried to screw the screws in and stripped the first one because none of my screwdrivers fit. 2- Instructions aren't clear and photos are a little distorted (2D rather than 3D) for a novice. I wish I'd known this request for installation instructions was coming before I finished the project so I could have taken pictures. Tip - Take pictures to submit for installation instructions for others to appreciate. Would be nice to have some kind of perk to motivate people to do the work of clarifying instructions and submitting pictures. 3 - The part that locks the sliding mechanism into place is a little tricky. That step in the instructions needs some attention. I don't know how to clarify it further but other than the problem with the screws, this is the part that consumed time that an experienced dishwasher repair person might have breezed through.
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