KOCE507ESS21 KitchenAid Microwave Oven Combo - Instructions

We ordered element support 3 times and all three times it came broken. The part is made of porcelain and is fragile , representative asked warehouse to pack it in the box and part still came in envelope.
Requested refund and ordered directly from factory.

Taking off the glass lense for the light bulb was harder than I thought. It unscrews counterclockwise, but it was very hard to get off. It would not turn. I ended up using connector pliers I use for work, that has rubber jaws. The lense unscrewed very easy with it. Light also unscrews out. PartSelect.com is the only way to go to buy parts ... Read more for appliances. It is simple, even has the illustrated parts catalog. And it saves a lot of time and gas, driving around looking for the part!!. PartSelect came through again.

I took the new tray out of the box and placed it in the microwave oven.. No tools needed.

Could not complete the repair due to broken part when arrived. Reached out to service department but have not heard back. Maybe email did not go through due to pictures attached of part condition once arrived.

found the part no. and ordered it. it was delivered fast and efficient.
tracking was also helpful.
thanks

Easily replaced after received the product from Part Select. Very satisfied.

ordered new broiler pan

Replaced the glass tray

no repair needed - ordered part, came within 3 days - very satisfied

Took off outer cover Popped out old bulb put in new one
Replaced cover

The hardest part was taking out original light bulb because screws on shield where hard to unscrew after all this years . The old bulb vent out leaving neck in socket. It took narrow electrical pliers to get neck out .The generic appliance bulb did not fit and had aluminum neck ,not recommended for brass sockets in ovens.Putting new ligh ... Read more t bulb in was not the problem.

1. Unscrewed glass cover on bulb
2. Removed old bulb
3. Screwed in new bulb
4. Replaced glass cover
5. Mixed drink & baked cupcakes

Well the repair went Ok. The probelm happen on the following Monday. You see I ordered this part over the phone because I had to make sure it would arrive in time for Thanksgiving.

Screwed in light bulb and glass protector

My story isn't so much about the repair but the fine service from part select. My 1st order was lost at delivery at our house. Part select quickly corrected the mishap with no issues. This kind of service is much appreciated.