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KDTM354ESS0 KitchenAid Dishwasher - Instructions
Search repair tips from other customers using simple keywords like "replace", "fit", "remove", "inspect". DIY doesn't mean you have to do it alone!
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Slide Track both sides
5 of 5 people
found this instruction helpful.
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JAMES L from WARRENTON, VA
- Really Easy
- 30 - 60 mins
-
Nutdriver
Was easy to do but would recommend getting the 4 bolts that hold both racks in. The ones on the left side had rusted and hard to remove and reuse
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All wheels on lower dish rack wheel assembly were broken making the dish rack very difficult to push into dishwasher and remove it.
5 of 5 people
found this instruction helpful.
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Lance from New York, NY
- A Bit Difficult
- 30 - 60 mins
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Pliers, Screw drivers
All four original wheel assembly's were difficult to pop out so used pliers and cutter to brake original part and remove it. Nothing on the original wheel assembly was needed for the repair so braking them off was ok. The new wheel assembly parts, with two wheels on each (4 total), two wheel assembly's on each side of the rack, were easy
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to install- no tools needed. Each wheel assembly just popped right into place.
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Door just fell down
5 of 5 people
found this instruction helpful.
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James from PUNTA GORDA, FL
- Really Easy
- 30 - 60 mins
-
Nutdriver, Pliers
Hardest part was pulling dishwasher away from cabinet, making sure to not disturb water and drain line. I replaced both door springs which are on the two sides and attached to the dishwasher frame towards the back. This necessiatated pulling the dishwasher about 2/3 out of cabinet. After attaching both springs to frame, replacing the bal
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ance kit was a breeze .One screw to remove and then replace with new pulley unit. Attach the supplied cord with attached fittings to spring and then around two pulleys and mounting point on frame. Done . Push dishwasher back into cabinet, reattach two screws to underside of counter. Probably did not require new springs as they seem heavy duty and were not broken upon examination but ordered them also and replaced just in case. Most problem would be with broken cord in balance link kit
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Tines had rusted off.
5 of 5 people
found this instruction helpful.
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Frank from RED WING, MN
- Really Easy
- Less than 15 mins
Removed old tine rows and replaced with the new parts. No tools were needed. Each was replaced one at a time so the old ones could serve as a model for how the new ones were inserted and attached. Not much more complicated than changing a light bulb. Parts appear to be good original equipment quality but quite pricy for these very simple
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pieces.
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Door spring broke-Door falls down
6 of 8 people
found this instruction helpful.
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Peter from JERICHO, NY
- Easy
- 15 - 30 mins
-
Screw drivers, Socket set, Wrench (Adjustable)
Remove the mounting screws that hold the dishwasher under the counter top. Remove dust cover plates at the bottom of the machine. The machine will have to be pulled out, so turn off the water to the machine. Usually under the kitchen sink. Disconnect water supply and push it out of the way so the dishwasher can be pulled out. Pull mac
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hine out enough so you have access to the door cables and springs. The door will have to be in the closed(up) position to do the repair. Usually only one side is broken. Start with the broken side and copy the working side when installing new parts. Then repair the working side. To get the working side apart just pull on the spring and disconnect it from the cable. Do the reverse to reinstall.
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A wheel on one of the bottom rollers was falling off
5 of 5 people
found this instruction helpful.
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Joel from NEW YORK, NY
- Really Easy
- Less than 15 mins
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Screw drivers
I give you a 5-Star customer review.
When the button holding one of the rollers in place fell off, I was lost, didn't know what to do. Then I found you online and called, there was virtually no waiting time on hold, and a very helpful representative quickly found the correct part and ordered it for me. It arrived in only 2 da ... Read more ys! Removing the old roller assembly with a screwdriver was a easy, it took 2 seconds. Snapping the new one into place was more difficult -- it took me about 5 minutes to figure out how to do it, and an instruction diagram would have been helpful, but that was a minor inconvenience.
I cannot thank you enough. Excellent service! Definitely 5-Stars!
When the button holding one of the rollers in place fell off, I was lost, didn't know what to do. Then I found you online and called, there was virtually no waiting time on hold, and a very helpful representative quickly found the correct part and ordered it for me. It arrived in only 2 da ... Read more ys! Removing the old roller assembly with a screwdriver was a easy, it took 2 seconds. Snapping the new one into place was more difficult -- it took me about 5 minutes to figure out how to do it, and an instruction diagram would have been helpful, but that was a minor inconvenience.
I cannot thank you enough. Excellent service! Definitely 5-Stars!
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Drain hose broken.
8 of 14 people
found this instruction helpful.
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Giorgio from Savannah, GA
- Easy
- 15 - 30 mins
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Screw drivers, Socket set, Wrench set
Removed the old hose, after loosing metal looking rings. Installed new hose ad finally tight firmly the looking rings, using wrench and socket.
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Upper rack ball bearing track failed
5 of 5 people
found this instruction helpful.
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Daniel from WELLFLEET, MA
- Easy
- 30 - 60 mins
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Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
Not a difficult repair, but made more difficult than it should have been by KitchenAid's decision to attach the track from the outside,rather than the inside. Remove the top and bottom racks (top rack just lifts off its tracks). After turning off power, remove the trim panel below the door, then open the door and undo the screws holding
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the tabs at the top where the dw is attached to the underside of the countertop. Lower the adjustment legs at the bottom front with an adjustable or sized end wrench. Assuming enough slack in the supply and drain hoses and power supply line, just pull the dishwasher about halfway out which will give access to the bolts holding the track mounts. You'll have to pull back the insulation to access the bolts. Then with a nut driver or socket wrench remove the bolts, put the new track in place and bolt in. Actual replacement takes less than five minutes. All the prep work to get to the mounting bolts is most of the work. If you have to disconnect the hoses or power it's a bit more, but I didn't have to do that. I made the mistake of only ordering the one track that failed (outraged that I have to replace this after only 5 years or so and too cheap to buy both), but in retrospect, I can see that I should have bought both. The opposite side is not in great shape and will need to be replaced at some point.
Not a difficult repair-well within most people's skill level. But really KitchenAid - either design the track to last longer or make it easy to replace without pulling the dw out!
Not a difficult repair-well within most people's skill level. But really KitchenAid - either design the track to last longer or make it easy to replace without pulling the dw out!
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Dishwasher was not filling up with water.
7 of 11 people
found this instruction helpful.
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Jolene from CINCINNATI, OH
- A Bit Difficult
- 30 - 60 mins
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Screw drivers
First I got online to troubleshoot issue to save mysel from a service call. One of the first UTube videos, a young man said usually the main issue was the lever. He pushed down on the floater. If it didn't click, than the lever below needed to be replaced. Most important to turn off the circuit breaker before beginning the repair. I got o
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n whirlpool.com, Part Select, ordered the lever, which was under $10. And once delivered, was able to switch out the old lever with the new replacement. Part Quote video took me through the process step by step. The lever package was marked that usually it was only 2% of the time that replacing the lever fixed the issue. Of course, I was thrilled, my dishwasher was up and running again. Thank you.
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The track that allows top rack of dishwasher broke on both sides
5 of 5 people
found this instruction helpful.
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Robert from TERRELL, TX
- Very Easy
- 15 - 30 mins
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Socket set
Removed screws holding dishwasher in place. This dishwasher has one one the left and right side after you open the door hidden behind a plastic hole cover that you can pry out of place with a putty knife or some other thin tool. After this pull the dishwasher out about halfway and there are 4 screws on each side of the dishwasher (on the
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outside) that hold the top track assemble. Just unscrew these with the appropriate sized socket, remove the old track and screw in the new track. Super easy. Anybody can do this.
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Hinge bent went spring cable broke
6 of 9 people
found this instruction helpful.
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Timothy from Falls Church, VA
- A Bit Difficult
- 15 - 30 mins
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Nutdriver, Screw drivers
My wife hired a local repairman when the right side spring cable broke (I was out of town). He took two hours to fix it (and two appointments). The door would then pop open when running. He came back and replaced the latch. Problems persisted. I then ordered new hinges and replaced both in half hour or so. Would recommend doing all
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of these repairs yourself. None of these repairs are that hard and definitely not worth paying hundreds to do it. Trickiest part is pulling the dishwasher out from the counter without impacting the electrical or water connections. Disconnecting the power is important on all repairs. When you take the screws out of the door to get to the hinges, make sure you have a helper just to hold the door up while removing the last few screws. The left side hinge was really bent (when the right side spring cable broke) - caused the door to be out of square and thus would not effectively close. This was obvious after a 5 minute search on this this and other repair sites. Process that I used: 1. remove screws from both sides holding dishwasher into counter (may have screws into countertop as well). 2. turn off power, 3. pull out dishwasher far enough to see hinges and springs (careful of connections), 4. remove front door screws, 5. take off front panel, 6. remove spring cables (pull cable taut and remove "hook" from hinge)., 7. unscrew two screws holding hinge to door, 8. bend metal fingers around hinge pin to be able to remove hinge., 9. attach hinge in opposite path. 10. repeat on other side (if necessary), 11. reconnect things in opposite order...test door prior to reattaching door panel. Make sure you level the unit with the adjustable feet. Make sure screws in sides of cabinet aren't too tight as it can take the unit out of square pretty easily...
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water fill overflows at times
7 of 12 people
found this instruction helpful.
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Dennis from AUBURNDALE, WI
- Really Easy
- 15 - 30 mins
thought it could be due to the overfill control switch,so ordered one and replaced one in the washer. However, it did not solve the problem. Having a repair company coming to look at the dishwasher. Tipped the washer on its back and switch was readily accessable. Only had to open plastic covering over the switch, disconnect the wires and
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install new switch and reconnect the wires.
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Factory crimped end of link cord pulled out of plastic fastner that hooks on door.
6 of 9 people
found this instruction helpful.
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Scott from Miami, FL
- Easy
- 15 - 30 mins
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Screw drivers
Removed 2 screws that fasten dishwasher to underside of countertop. Pulled dishwasher out from under the countertop for access to sides. Hooked link on door, threaded cord around 2 wheels, hooked spring to back of dishwasher, stretched spring and hooked to eye on end of link cord. I found it very difficult to hook spring to link then t
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ry and stretch spring to hole at back of dishwasher. Easier to pull spring and link towards each other and connect. Note: This link was actually different from the original. The plastic end that connects to the door actually hits the first wheel when door is closed but it doesn't seem to prevent the door from locking properly (old design was better). However, I shaved this plastic end to provide better clearance.
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water leak during wash cycle
5 of 6 people
found this instruction helpful.
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Jim from NAUGATUCK, CT
- Very Easy
- Less than 15 mins
I followed the video on the site and it worked perfectly!
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Leaking around door
5 of 6 people
found this instruction helpful.
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Dean from CHAPEL HILL, TN
- Very Easy
- Less than 15 mins
Pulled off old seal found center of new seal and pushed new seal into channel that old seal came out of starting at top middle underneath the latch
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