KDI20A KitchenAid Dishwasher - Instructions

Hello -

Upper rack fell down unexpectedly one night while loading the dishwasher -- evidentally the rollers had been deterioraring for a long time.

Orderd the new ones from you folks and installed them.

The problem I had was not with the replacement parts received, but making sure they were the correct on ... Read more es 'on line', ( called as well ), and then not having a thin enough wrench to hold the nylon nut while unscrewing the bushings which required a large width screwdriver.

I have already sent you an e-mail saying how happy I am with the new pieces.

Just another example of how the right tools can make everything go a lot smoother, but we everyday consumers often don't have them.....

We have a remote cottage in Canada with a dishwasher over 30 years old. Since you have to get there by boat we didn't want to have to get a whole new dishwasher installed. The plastic rollers from the top shelf had fallen apart and the top rack would fall off all the time. My daughter found your company online and ordered the exact par ... Read more ts for me! I couldn't believe it. For about $20.00 my dishwasher was fixed by my husband in less than a half hour. It was easy to order the parts from you, they were shipped immediately and worked perfectly. Thank you so much for your help with our dishwasher parts. I was laughed out of Lowe's, Home Depot, Sears and H.H. Gregg when I took my old parts there looking for help with replacement parts. I would recommend your company to everyone.