GTW465ASN2WW General Electric Washer - Overview

Hello Kevin, Thankyou for reaching out. This can be an indication the Lid Lock is faulty. The lid lock mechanism prevents the washer from starting the wash cycle while the lid is open. We hope this helps, good luck with the repair!

Hi Jane, Thank you for your question. If water is only filling the washer half way, the issue may be with the water level hose or the water level switch. Before checking these parts, unplug the washer from the electrical outlet. Before suspecting the switch as the issue, check the water level hose by submerging it in water and sealing one end and blowing in the other. No bubbles should come out of the hose during this test. Additionally, you should inspect it for any signs of wear or damage. Then check the water level switch. It is found behind the control panel. Inspect the switch for any signs of wear, burning, cracking, or damage. If the air dome hose is not damaged or if your switch shows any the symptoms above, you may need a replacement water level switch. We hope this helps!

Hi Jim, thank you for reaching out. Ensure that the lid is properly closed and that the lid switch is not faulty. Try opening and closing the lid to see if it resolves the issue. If this is not the case, the problem may be with the control board. We would suggest checking it, the part number is PS17874608. We hope this information is useful!

Hello Rebecca, Thank you for your inquiry. If you haven't already done so, try unplugging the washer for 5 minutes to see if that releases the lock. If you have already done so, then you can try accessing the lock assembly manually to unlock it. To do so, start by removing the back of the control panel with a nut driver, remove the metal plate, then use a nut driver again to remove the screws holding the control panel assembly on. Now disconnect the wiring connections from the control board. You should be now able to use a putty knife underneath the top panel to release the clips holding it on and lift it up to access the lock mechanism and be able to pull it out slightly and push in with a flat blade screwdriver to see if this releases the lock. We hope this helps.

Hello Melvin, Thank you for contacting us. If the shavings are plastic, then they could be coming from the drive pulley or one of the motor pulleys so check both parts for any visible damage. It can also be mold, mildew, or detergent residue that has accumulated over time. You can use a washer cleaner or bleach to remove buildup and also check between the tub and the basket for any excess debris. We hope this helps.