71049 LG Refrigerator - Instructions

Insert the top first and then twist to insert bottom

I could not as the spring was too large and did not fit. Calls to Parts Select were not very useful as I described the problem and was told that that was the correct part, even though I supplied photos.
Rather than research the problem, I was told to call LG. Not exactly the response I expected from an authorized distributor. By the ... Read more way, LG service said to call an authorized distributor, so round and round I go Please help.

Initially the wrong spring was sent. The coiled spring must have COUNTERCLOCKWISE wind for this refrigerator door. A spring with a clockwise wind was initially sent. Partselect very promptly and efficiently corrected the problem at their expense. For this reason I give them a strong recommendation.
View their instructions on youtube.

followed detailed movie from Utube video

I watched a couple of You Tube videos on how to make the repair, ordered a new spring from Part Select, and installed the new spring when it arrived. Took about 5 minutes for the actual repair.

Check the spring when it arrives. The first one I received was wound the wrong direction. Called customer service and they were supe ... Read more r. Refunded the charge for the first spring, found the correct one for me, and mailed it out.

Unable to complete repair due to lack of response to emailed question concerning another spring. No picture of spring in question on website making it impossible to be sure of comparability without clarification. Unable to call currently due to no in person support. Just stuck now without an answer. Frustrating to say the least.

Watched tube video about the repair
Ordered part
Performed repair as per the video

fast with help from pictures from the internet.

i first replaced valve as the water line hung up and broke the valve as i was moving fridge out,be careful about doing this,now i need to replace icemaker as its not working,ps it wasnt the water valve ,i broke it,so first replaced it now icemaker ,lg stinks for the 2 yrs icemaker has worked,my previous kenmore icemaker thru door worked f ... Read more or 23 yrs and was working the day i replaced it, the new electronic appliances are nice when they work!!!>Marvin