38607 Toro Snow Blower - Overview

Ordered a replacement camshaft and had a terrible result. Supposed to be in stock but wasn't. NO update on when the part would arrive. NO contact unless I initiated it. Only email I received stated NO information on when part would arrive. I asked for Customer service to reach out for more details and they balked, did not want to do a ... Read more nything. I insisted and the result was an email stating no idea. No further info from anyone. I figured my next step was to ask for a refund but figured it would not be refunded. I then found a "dead" engine and used THAT camshaft for my repair. Weeks later your part arrived with ZERO notice. I should have asked for a refund due to your failure to live up to your hype. ZERO stars for this junk. Will NOT ever use you again.

Original engine had camshaft made of plastic. Engine had a seal leak on shaft lost oil . Result was seized bearing and stripped camshaft. Ordered a replacement camshaft and gasket. Gasket came in a week after original due date and camshaft is NOT AVAILABLE. Didn't know that at original order. Followed up twice with operator, not ema ... Read more il and got a non-answer answer. No idea when part will be available and requested a second contact and update. Same no idea reply. Result is a waste of my time with this company, will NOT use them again.