11018 Kenmore - Instructions

Disconnected the bracket screws that held the suspension springs in place - fed new springs into bracket and reattached. Local repairman told me that springs dont wear out, they break - wrong, they do lose their tension and thereby lose the ability to counterbalance the spinning load. Washing machine now spins like new - no wobble or shak ... Read more e.

use screwdriver topry plastic out plyers to pull out metal latch put new parts in

Very easy once I figured out how to open it up to see what was the matter.
1 Remove power.
2 Open the lint filter cover and remove the 2 Phillip screws.
3 Pry the front of the top cover up to separate the cover from the plastic clips that secure to the top front panel.
4 Remove the 2 nut screws securing the top of the ... Read more front panel to each side cover.
5 Pull front panel out slightly to detach wiring from the cover switch.
6 Pull front panel straight up and set aside.
7 Remove drum belt from tensioner and motor pulley under the drum.
8 Remove drum by pulling it toward the front between the 2 sides.
9 Locate the 2 support rollers and their mounting shafts. Change the shafts at this point if they are worn. (Mine were OK)
10 Remove the support bracket from the shaft if present.
11 Remove the plastic triangular retainer from the shaft and slide the old wheel off of the shaft.
12 Clean the shaft from any bearing debris.
13 Replace the rollers and retainers.
14 Insert drum through the front side panels making sure the seal on the rear of the drum is centered around the opening and not folded inside the opening.
15 Place the belt on the drum and thread the belt through the tensioner and around the motor pulley.
16 Position the front cover on the lower clips on each of the sides.
17 Re-attach the 2 wires for the cover switch.
18 Pull the drum up so the opening on the drum and front cover align.
19 Screw together the side panels to the front panel using the 2 hex headed screws.
20 Check for binds by rotating the drum several times by hand.
21 Press the front of the top panel down toward the front panel to engage the plastic clips attaching the top to the front. Watch for the lint filter housing alignment as you push the top panel down.
22 Replace the 2 screws to attach the lint filter to the top cover.
23 Plug in machine and test.

Good luck, It s not as bad as it sounds.

Unplug washing machine from electrical outlet. Remove two screws that go at a 45 degree angle into the top of washer from behind control panel. Pull panel console towards you and then up. unplug lid switch from wire harness. It's in upper left corner of the washer. A little awkward but lid must be open. pull switch up from top of washer. ... Read more insert new one, it just clips in, then plug back into harness. Re mount control console and you are done.

The hot water worked fine on the washer. The cold water would sometimes work/fill the tub, but would only produce a trickle of water at other times.

There were 2 screws to remove at the top back of the washer (attaching the console) two nut screws at the bottom left and right and another bottom center. There were also two screw ... Read more s on front of the console attaching it to the top of the washer. All of those are easy to remove.

The water dispenser (this is the opaque plastic part that fills the tub) has two rigid/hard plastic tabs that hold it to the back of the washer. They were difficult to move/push into the slots to release. It is probably a better idea to push the water dispenser down a bit and jiggle it off the top of the tub then to try and slide those plastic attachments over and down out of the slots on the back of the washer. I spent the most time doing that than anything else.

Also do not forget to detach the rigid steel clips that hold the console on top of the washer, a standard screwdriver or pliers work fine.

Unscrewed (with socket wrench) the mounting plate for the water inlet valve and pulled off the electrical connectors. Had a bit of trouble holding the hose clamp and pulling out the nozzle, but got it. I used pliers for this, but think in retrospect a vice grip would have been easier.

Put the new part in (it came with an installation sheet, very easy to follow) and remounted/hooked everything back up again. Reattached the back of the washer, screwed everything back in and put the console back on the top and screwed that in. Remember to put the steel clips back in that you remove in the beginning, otherwise the console will be loose.

Attached the Hot water hose, then the cold, turned on the water connections from the house and plugged the washer back in.

After pushing it back into position, I turned it on using the cold setting. A big glob of gray sediment shot out and the cold water was gushing in a lot stronger than it ever did before. Hot water came in faster too.

It fixed the problem. Working great now.

We received the part we needed in a timely manner. First we took the back off the washer and found out later we didn't have to, because you can access the pump from the bottom of the Whirlpool washer and when we turned it on it's back a brass colored pin about 2" long fell out and we have no idea where it goes.Looking around the botto ... Read more m frame we saw another pin in a plastic little cup mounted to the frame and another empty cup .So we changed the pump easy,put the pin in the empty cup and the washer runs great! That's our story.Still don't know what the pin is for,it's not on the parts schematic.

Before ordering part, took the old valve out to make sure it looks similar to the one described online by Partselect. After ordering online, put things back together since I expected delivery would take 5-7 days. That night the water stopped dripping and has been OK ever since. I suspected that there was some rust in the electrical con ... Read more nections. By disconnecting and reconnecting the terminal, the electrical connection is better and water stopped dripping. Still keep the new part just in case (which came overnight after I ordered it).

First I removed the screws on top and at the bottom that holds the controls in place to the washer itself. I then removed the control panel and disconnected it off of the washer. I then released the two metal holders that keep the back of the washer in place with the front frame of the washer. I slid the metal exterior forward and away ... Read more from the rest of the washer exposing the basket. I removed the top layer that holds the ring balancer in place and then was able to reach the ring balancer itself. I removed the old one and discarded it replacing it with the new ring balancer. I pressed it down onto the top of the basket as if you were putting a top back on to a tuppaware dish. I then put the top layer back on and then proceeded to put the exterior of the washer sliding it back in to place. The whole process took maybe about 45-55 minutes and it went relatively smooth especially after knowing how to remove each piece from observing a maintenance job one day.

Frist I disconnected the water lines and power cord. Then I leaned the washer back against the wall. Removed the 2 pump retainers and then the pump. Next removed the 2 screws from the motor retainers and pulled off the retainers and motor. Then removed the 3 bolts from the Gear case. Then removed the cap from the top of the agitator with ... Read more a flat screw driver. Then removed the bolt from the top of the gear shaft. and removed the auger and agitator assembly. Then removed the gear case from the washer. Next removed the slip ring and then the clutch from the top of the gear case. Next removed the 1/4" screws from cover of gear case and removed the cover. Found the top gear bad. Ordered the new gear and pinion kit. Couldn't find any part #'s to match what PartSelect had. Ordered the gear that they should that fit most washers. The pics they had up looked the same as the one that was bad. Had the new gear in 3 days put it back together and it still wouldn't work right. Took it apart again and looked at it and found a small clip on the bottom side of the gear was upside down. Fliped it over put the gear back in and ran the washer with the gear case out and it worked. Put it back together again. And learned a good lesson always watch how you take things apart for when it's time to put it back together!

I read the repair suggestions from Paul and Karen. I was amazed at how easy it really was. I have never fixed something like that before and my husband was not home to do it so I just read the directions for repair on your partselect site. I printed off the directions that another person wrote and followed them as to how to take off the ... Read more control panel. ONce that was off, the rest was easy. I numbered each screw and hole so it would be easy to put back together but really wasn't that necessary. It really took less than an hour, I am glad I didn't pay someone to do it! It's was extremely helpful to have the directions on your site that told how to take the control panel off.

As for the O ring replacement..that was less than five minutes...just take the top part off and pull the other part out and replace the ring. Anyone can do that. No tools.

1. Read many other repair stories for similar symptoms. PartSelect Forum was an excellent resource.

2. Posted my problem on PartSelect Forum and awaited reply. Read replies, and followed provided link to step-by-step guide for the procedure. PartSelect forum moderators were excellent advisors!

3. Performed the ... Read more first half of the procedure to get to the diagnosed root cause. In some of the stories I had read, people had turned the washer on its back or tilted it up to get at the area from underneath. I am so glad I followed the conventional instructions, and left the washer standing and simply removed the cabinet. It was surprisingly easy. There's a reason why it was designed that way. I am also glad that I chose to remove the pump from the motor. While it is true that you don't *have* to remove the pump from the motor to get at the coupling...it hardly seems to make sense to remove the hoses instead. Removing the pump was incredibly easy, and by doing so, I never had to break any "wet" connections, and not one drop of water spilled over the course of the entire repair. (Even though I forgot to shut the water supply valves before I got started. Ooops! At least I remembered to unplug the power cord.)

4. But despite the open valves, the galoshes came into play not for their ability to repel water, but for their value as an electric insulator. I wrapped the galoshes around the handle of a long screwdriver when I discharged the motor's capacitor. :)

5. Ordered parts. Washed clothes in sink. Waited. Washed more clothes in sink. Waited some more. Washed more clothes in sink. Waited still more. Came very close to stopping payment to PartSelect because the very simple, commonly-requested part I ordered, which was supposedly in stock on the day I ordered it, didn't ship until the day it was supposed to arrive--even though I paid extra for expedited shipping. And I was never sent an e-mail to warn me that the parts were going to be delayed. And then to top it all off, rather than make up for some of the lost time caused by their own error, and ship it overnight, PartSelect chose to ship it 2nd day. All that good will generated by the excellent website completely evaporated by the failure to correctly complete the simple tasks that the business has needed to be good at since before computers were even invented. I will never use PartSelect again.

6. Prying the old coupler halves off of the motor and the washer took some effort, but was not overly difficult. I wound up removing the motor mounting plate in order to get better access to the half that was stuck on / needed to be attached to the drive train of the washing machine. Mounting plate was a breeze to remove and attach with a socket driver. I used one of those stubby flat-head screwdrivers to pry the old parts off. This was the one time where I thought it might have been easier to have the washing machine tilted up or on its back...but I muddled on through without even removing the bottom panel, and it wasn't too awkward. I used a large socket and a full-size hammer to not-so-gently tap the new parts into place. Putting all of the parts back together took a bit longer than it took to break them down, but it was easy. The instructions for putting the electronic control panel into test mode had been rolled up and taped to the cabinet inside the top panel. After I put the cabinet back on, I used those instructions to test all the cycles before fastening the top panel and testing the machine with an actual load. So far, so good...

Remove top "cap" on agitator to expose the bolt that holds the agitator to the drum shaft. Undo the bolt and pull out the agitator. Disassemble, toss the old parts and install the new parts in reverse order. Repair took less than 5 minutes and we can now do full loads of laundry again!

Part Select provided the problem determination information and the video on how to install the replacement parts. I ran into one problem, I could not remove the lock nut to remove the inter and outer tub. I should have bought the special wrench for $14, no local DYI or hardware store had the wrench. So, after examination I used a large s ... Read more crewdriver and wood block to lift the tubs up just enough to remove the old pads and replace with the new. The old pads showed only a wear, but was enough to spin the tubs off balance. The new tabs made the washing machine work like new. New washer $500, repair man $150, parts and information from Part Select $20 bucks, priceless.

First unplug the electrical chord and disconnect the water supply after you have turned it off. Drain all water you can by putting the drain hose into a bucket or water container lower then the drain hose. Remove the two screws at base of the front panel. Then go to the back side of the machine remove the two screws at the top of the bac ... Read more k panel, this allow you to remove the top switch panel. Remove the two screws at the bottom outside corners of the back panel and then you can lift the panel up and away from the base. I leaned the back against my dryer because I did not have a helper. Go to the front of the machine, lift the lid and grasp with one hand the machine's sheet metal lift and pull it off the base. There are two metal clips attaching the pump to the motor. The pump slides off and I did not have to remove the hoses. Unclip the electrical connectors from the motor and capacitor. The motor is mounted with two clips with a screw secure it in place. Unscrew and unclip and the motor should slide out. Be sure to inspect the direct drive coupler, the parts not too expensive. I had replaced mine just 4 months ago so I was good to go. Reverse the procedure and you should be in business.

First I disconnected power.

Next I turned off the hot and cold water supply hose bibs.

Once that's done, I pulled out the washing machine to get to the hose connections on the back of the machine, removed and drained the residual water in the hoses.

Note: Since the hoses were fairly new, I reused the s ... Read more upply hoses but replaced the rubber washers. However, if your hoses are older than a couple of years, it's cheap insurance to go ahead and replace since you're right there.

Next was to remove the two end caps of the control unit on top of the machine. This exposes the two screws that is then removed so that the control panel can rotate up and back.

Once the panel is open, I removed the single connector attached to the top of the machine. This leads to the lid open switch.

Followed by removing the two spring clips with the help of a flat blade screwdriver and pliers to keep the clips from flying off.

Once the clips are removed, the top/front shell of the washer is free to rotate foward. At this point, it can be removed or just laid to the side (forward).

This opens up the area to be serviced.

Disconnect the quick release wire connectors, taking note that the red connector is for the hot water control valve solenoid. disconnect the mix hose going to the tub from the valve by using pliers to disengage the hose clamp (catch the residual water with a sutable container). Then I removed the old valve assembly by removing the two screws holding the assembly to the back panel.

Follow the instructions enclosed with the part to preassemble and install the valve.

Reassemble by reversing the process. Check for leaks, test hot and cold water cycle and you're done.

It actually took me more time to gather my tools and pull out the washing machine than the actual replacement of the part!

Oh, by the way, I've purchased parts from PartSelect.com many times. Each and every time has been an outstanding experience. Quality parts, fast shipping and great prices! It's always been a pleasure!