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Sample Model Number Tags
Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
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2 questions answered by our experts.
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Eva
January 25, 2020
The drain cycle is not working. Rest seems to be fine. Please help! Who can perform repair in new york manhattan area? Thanks a lot.
For model number WFK2401UC
Hello and thank you for writing.
We do not provide repair service, but rather replacement parts so you can do the repair yourself.
It certainly sounds like it could be a faulty belt drive PS8702358 and/or possibly a malfunctioning drain pump PS8695685, you should check the part(s) for signs of damage, and replace as necessary. We hope this helps. Please contact us anytime if you require further assistance.
The machine stops running intermittently. it then has to be restarted at the same place it was at in the cycle. what part do I need?
thx
For model number WFK2401UC
Hello Randy, thank you for reaching out. We believe your washer is having this problem because of the faulty operating module, part number PS8702078. You may need to replace it to fix the issue. Glad to be of assistance!
