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$10.79
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Questions And Answers for KSEB900ESS3
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Robert
November 24, 2022
Cooktop glass is cracked. Nothing hit the glass, was cooking and then was about to clean glass after one and a half hour cooling. And then noticed the crack. The stove is only one year and 3 months old. Bought kitchen aid because made in USA and did not have any problems with any other brand glass. What do I do to fix this, disappointed after only 1.5 years. Please explain.
For model number KSEB900ESS3
Hello Robert, thank you for the question. Based on our research, extended heat exposure can create stress to crack the glass. Also, the food that has been cooked or plastic utensils that melt on the glass can cause cracking. You may need to replace the cooktop, part number PS11730851. You may need to clean the cooktop regularly to avoid this issue in the future. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
Hi Michael, thank you for reaching out. Based on our understanding of the issue, we would suggest checking the following parts: temperature sensor, part number PS11726314, and the bake element, part number PS11703285. If the issue still exists, then you may need to replace the control board, part number PS12070557. We hope this sorts out your problem!
I numbered every part. ex: 1 L., for first part removed left side. I used a magic marker to circle the holes and wrote the number of screws used on the part, set the srews in a separete place, so that I new where these screws went to. The cleanup was pretty time consuming, but I was able to keep my stove, when every repairman I called to
... Read more fix my stove told me I was better off buying a new stove. ($600.00 stove 2 years old)Please Note: The insulation blanket needed for the entire stove is two pieces, the sides and top are one part # and the bottom and back, are another part #. I did not know this. I just purchased the top and sides. I got lucky, the back and bottom were still in good shape. So I guess I should have read the description of the part more carefully to see what it covers, before I ordered it. It took two people two hours to do the work, it was really nice to have an extra set of eyes, to remember what direction pieces of metal from the stove went. I would do it all over in a heart beat instead of buying a new stove.
Took 2 screws under front edge of smooth top. Unscrewed ground wire from back of smooth top unit. Unplugged 2 wire bundles, from back. Took bad element out , put in new one. Put back together. About 10 min's tops. Easy peasy.
![Replacing the 6" Surface Element, 1200 W](https://img.youtube.com/vi/Jjc0JVIhnHA/maxresdefault.jpg "Replacing the 6" Surface Element, 1200 W")
![](https://partselectcom-gtcdcddbene3cpes.z01.azurefd.net/12348164-1-S-Whirlpool-W11171119-6-amp-quot-Surface-Element-1200-W.jpg "6" Surface Element, 1200 W – Part Number: W11171119")