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Ron - For model number GXSF39E01
August 5, 2023
I have water remaining in brine tank.
Hello Ron, thank you for your inquiry. A restriction in the drain hose will prevent the salt water from draining. Make sure the drain hose is not pinched or plugged. If the drain hose is elevated too high, the unit cannot drain. The nozzle and venturi may be dirty or improperly assembled if it was recently cleaned. Be sure holes in the gasket are centered over holes in the housing. If this does not help, we recommend replacing the nozzle/ venturi assembly, part number PS311163. We hope this helps, good luck with this repair!
Hello Sara, thank you for contacting us. We have attached the link to the user manual of your model. You can find the instructions for setting your water softener up on pages 3-12 of this manual. We hope this helps!
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watersoftener was leaking at the union of the manifold and the unit
24 of 40 peoplefound this instruction helpful.
edward from perkasie, PA
A Bit Difficult
30 - 60 mins
Pliers, Screw drivers, Wrench (Adjustable)
water softener was leaking due to a broken clip. turned off water and drained the pipes. some how managed to remove the broken clip from the inlet side. i than was able to remove the good clip from the outlet side, without breaking it. i replaced the washer on the leaking side, cleaned and resealed all the joints. finally i reattached the
... Read more manifold to the water softener. no leaks so far. next time i will discarge the unit before repair.
Very fast and easy. Thank you for the quick shipping. Wife very happy the water softener was back in action in 2 days.
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Leak from manifold
4 of 5 peoplefound this instruction helpful.
David from GREEN VALLEY, AZ
Very Difficult
More than 2 hours
Turned off water to softener and took it out of service. Ordered 2 plastic clips and 2 O-rings on Friday evening, May 1. All items were listed as "in stock." Total cost was $44.55, including shipping cost of $7.75. On Monday, May 4 two clips and one O-ring were shipped. Second O-ring was shipped the following day, May 5. Received 2 cl
... Read moreips and 1 O-ring on May 8, but that would not permit repair of softener, so I waited and waited and waited with softener out of service. Second O-ring finally arrived on May 19--some 18 days after order was placed and 14 days after it was shipped. I never would have placed the order had I known that $7.75 in shipping costs would translate to 18 days for delivery. According to the Operating Service Standards for USPS, had that simple O-ring been inserted into an envelope with a first class stamp, it would have been delivered in not longer than 3 days. So I rate what should have been a rather easy repair job as very difficult and the time to repair as 18 days. I am extremely disappointed and will choose a different part supplier in the future.