The turntable support assembly is also known as a roller guide, fits under the cooking tray and is used to support the tray and to engage the rotating coupler. If your cooking tray will not turn, or rumbles when it turns, check the support assembly for signs of wear or damage. If no damage can be seen, check the coupler for damage.
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The tray did not turn
7 of 18 peoplefound this instruction helpful.
Charlie from Tulsa, OK
Really Easy
Less than 15 mins
It's easy , just pull the old one up and put the new one push it down
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Microwave turntable did not turn, or dragged/stuck
Richard from Duluth, GA
Really Easy
Less than 15 mins
I had previously replaced the turntable motor, which helped for a small while. When the problem occurred again I examined the turntable assembly (small wheels which support the glass tray as it turns). The wheels were all flat on two sides. It may have been a defect from the beginning or a result of our placing food off-center because thi
... Read mores model has a terrible cold spot in the middle of the microwave pattern................ The repair was as simple as taking out the glass tray, pulling the assembly (plastic arms with wheels on the end) off, dropping the new assembly on, and replacing the glass tray.............. This is surely worth a first look before replacing the turntable motor.