11026002012 Kenmore Washer - Overview

Hello Elaine, thank you for contacting us. The drive belt might be defective. Over time, the drive belt can wear out and starts to crack. This causes the belt to make a loud noise whenever the motor is running. If the drive belt, part number PS11747978, is worn out or damaged, you may need to replace it. We hope this helps.

Hi Deborah, thank you for your inquiry. Based on the issue description, you will need to replace the gearcase assembly, part number PS16220910, to fix the issue. Inside the transmission, internal gears translate the motor's high speed into the back-and-forth motion required for agitation. If internal plastic/metal gears lose teeth or internal bearings seize up exclusively on the agitation stroke, it will spin quietly but produce a harsh grinding/screeching sound during agitation. Glad to be of help!

Hi Jay, thank you for contacting us. Ensure that the drain filter is clear and there is no blockage in the drain hose. Once drained, run a hot cleaning cycle with a dedicated washing machine cleaner or two cups of white vinegar to eliminate the mold. Check if a loose coin or button is caught in the drum holes or trapped inside the pump. If the issue persists, you may need to replace the drive belt, part number WPW10006384. We hope this solves your problem!