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Ice Dispensing Drive Cup

PartSelect Number PS964134

This part is found at the end of the auger in the ice container - replace this part when the icemaker doesn't dispense ice.

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker will not make ice.
  • Unusual Noise.
  • Compare At

    $33.06
  • You Save

    $5.51
  • Your Price

    $27.55
In Stock
Fast Shipping Get this part fast. Average delivery time via regular ground: 1.8 days.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.6 / 5.0, 26 reviews What's this?
1-15 of 26
 

476 of 482 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:Less than 15 mins

Tools

CustomerFred from River Ridge LA

Ice maker stopped dispensing ice through ice maker dispensor.

After taking Ice Maker's ice collection container out, I noticed that the plastic cup drive was broken. I did a websearch for repair and replacement parts for our GE refrigerator. I found PartSelect website easy to navigate and find the replacement part necessary...and placed an order.

Once I received the shipment, I placed the Cup Drive into position and used the flat edge of a knife to allow the Cup Drive to slide into the tight-fitting position necessary. After positioning into place, I placed the ice collection bin back into the freezer...turned the ice-maker back on...and waited for ice to be made. A day later, the ice maker had produced enough ice to test the ice maker's dispensing mechinism. The cup drive worked perfectly...and ice began to be dispensed. The dispensor has been working ever since.

I also replace the ice and water filter...another very easy task...of unscrewing the old and replacing with the new filter. After replacing the filter, I let the water dispensor run for 2 minutes to flush all air out the system. The water dispensor work perfectly.

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44 of 51 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyA Bit Difficult

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerJohn from Henderson NV

Replace broken drive cup

This was the second time in two years I had to replace a broken drive cup. Remove four screws that fasten the ice bin to the frame. Remove one screw that fastens the cube-crushed ice lever to the bin. Do not remove the lever and spring from the bin. Move the lever to expose the connection to the cube-ice shield. Push the lever to compress the spring and remove the lever end from the cube-ice shield. The cube-crushed ice assembly is a press fit and should pry away from the bin. Two issues. 1- The threaded plastic bearing on the dispenser end had turned all the way in causing the end of the dispenser screw shaft to bore through the housing and trap the shaft onto the housing. I had to insert a pry between the housing and the dispenser mechanism to release the shaft from the hole it had bored. Then the dispenser mechanism separated easily and the drive cup replacement was simple. 2- Why was the drive cup breaking? When I used "quick ice" the freezing tray over-filled causing the cubes to freeze together at the top. The bonded cubes then got trapped in the dispenser screw and jammed a lump of ice into the end of the bin causing enough pressure on the plastic drive cup to break it. Lesson - Check the ice bin frequently for frozen lumps of ice. If present, empty the bin and make sure only properly formed cubes are present. Run the dispenser frequently to prevent ice cubes from freezing together.

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45 of 63 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerBill from Corona Del Mar CA

Ice dispenser would not turn

It appeared that the helix lock wore out first, then the cutter teeth dug into the side of the plastic housing. Then the cup drive broke in half from the helix being jammed. Removed the ice bin from the refrigerator. removed 4 screws around the edge of the bin. Pry open clips that hold the auger assembly in place. Remove the clip from the end of the auger. Pry old plate helix lock from holder. Pull out helix auger removing cutters and keeping everything in order. Replace old plate helix lock with new one. Replace cutters in order and tighten nut and install clip. Put new cup drive on end of helix. Snap assembly back together. Replace screws.

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26 of 30 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyDifficult

Time to do repair:1- 2 hours

ToolsPliers, Screw drivers

CustomerLeroy from Cary NC

Plastic drive cup split

I took the four screws out of the ice basket and removed the plastic cup pieces. I then lifted the scress shaft up and put the new cup in. You have pull up very hard on the screw shaft and use two thin flat metal puddy knives to disingage the two plactic stays on each side of the shaft holder. The plactic housing around the screw shaft did not brake, however. I then put the screw shaft and the cup drive in place quite easily. Works fine.

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21 of 26 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerDanny from Saint Augustine FL

Ice maker wouldn't dispense ice

ice tray slides right out. 4 philips to remove the bottom, 1 to remove the arm that controls the mode (regular vs. crushed). It just slips into a hole on a wheel at the dispenser end - the same end has two tabs you push in and slide up/out the coil screw that rotates and drives ice out. Once one end is out, it slips out, replace the cup, reverse. This is the 2nd time I've ordered from PartsSelect, both times the part came in just a couple of days, easy navigation on the site, plenty of security validation, etc.

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15 of 20 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup
  • Helix

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers, Wrench(Adjustable)

CustomerMichael from Surprise AZ

Drive cup broke and helix cracked

Pulled Ice bin out and emptied ice out of bin. Removed 4 screws holding bin to frame and seperate bin from frame. Takeoff or loosen dispenser arm that has 1 screw holding it. On the sides in the front I pushed tabs in and pulled up on front auger/chip assembly area using two screwdrivers to hold tabs in. Pulling assembly up took a little pressure by hiting down on main ice bin to disengage and watching to see that tabs were also disengaged at same time. After that it was take c-clip off loosen nut and disassemble. You might want to draw a diagram as to how everything was in place or take a picture with your camera phone to make it alot easier for you to remember how everything went. Remove and Replace parts and assemble in reverse.Once you start to do it you'll see how it goes so easy, hopefully I didn't miss to many steps but if I did You'll see what needs to be done to go to the next step.

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7 of 11 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsScrew drivers

CustomerDavid G from Walpole MA

Replacing ice maker drive dispensing cup

followed instructions already posted on your website, but had a very difficult time getting the dispensing side of the auger assembly to slide out, even after I disengaged the plastic tabs. There is no easy way or place to grab the assembly to pull it out. Finally turned the unit upside down and pounded on the edges of the assembly with a wood block and a small hammer. Once the part started coming out a couple of inches, I flipped over the ice bin and was able to pull it out the rest of the way, once I had something to grab on to. After the auger assembly was out the cup replacement was easy per posted instructions and the unit snapped back together easily.

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5 of 8 people found this instruction helpful

Parts Used

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsNutdriver, Screw drivers

CustomerRoger from Peoria AZ

Stripped out helix lock, broken bucket glide rails

PITA to take apart, finally had to use two screwdrivers to pry up on the mechanism that turns the auger in order to gain access. Once I figured that out, the rest of the repair was a breeze.

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4 of 7 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyA Bit Difficult

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerMary Ann from Lawrenceville GA

Ice would not dispense

Had to look up instructions on the internet in order to learn how to install the piece. Had to take out two screws in order to slide the piece into place.

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3 of 4 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerSandra from Naples FL

Ice dispensing cup broke in half

I removed the ice from the tray, took out the four screws from the tray, pulled up the metal spiral took out the old drive cup, replaced with the new one, replaced the screws and put the tray back in the freezer. A piece of cake. Thanks for your prompt service and the reviews on how to replace.

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3 of 4 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerRobert from Torrance CA

Drive does not turn ice dispenser helix; no ice dispensed

Remove tray screws, leverage helix out of drive hub and insert new cup.

I'm looking for a replacement on guarantee.

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3 of 4 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyEasy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerChristina from West Jordan UT

Ice machine not dispensing ice

As most people have stated the most difficult part of this job is disassembling the ice machine unit. I used multiple screw drivers and slowly pried the unit apart. After that was done is was as simple as placing the cup along the turning screw, and reassembling. I waited 24 hours and tested it. It worked perfectly.

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3 of 4 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsScrew drivers

CustomerCurtis from Corona CA

Ice maker would not dispense ice, crushed or whole.

Removed the ice maker from the freezer. Unscrewed the outer cover/base of the ice maker. Unscrewed the long lever that opens the ice chute. This freed up the feeder coil enough to pull it out enough to replace the cup drive. Once I replaced the cup drive, I laid it back down into the ice maker bin, reattached all the screws and it worked! The old cup drive had a tine broken off which would not allow the feeder coil to turn. It seems like a weak part and I anticipate I may have to replace it again in a few years.

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4 of 8 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:30 - 60 mins

ToolsNutdriver

CustomerJohn from Redondo Beach CA

Water line to dispenser broke& ice maker clip

Super simple... removed pnl in back connected the splice, added the new house, replaced the clip in the Ice Maker Tray....

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5 of 11 people found this instruction helpful

Parts Used

  • Ice Dispensing Drive Cup

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerArvind from Port Saint Lucie FL

The drive cup on the auger had broken in half, no ice dispensed

Removed four screws holding the bin ontomain body. lifted the auger enough to slip in the new cup and placed the bin into the main body and installed the four screws back. Put the bin back into the Freezer. it work just fine

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