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JSD2789HES Jenn-Air Refrigerator - Instructions

All Instructions for the JSD2789HES
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water and ice dispenser won't shut off immediately (sticks "on")
Shut off power, removed the torx screws that hold the dispenser assembly to the freezer door, disconnected "ribbon cable" from keypad and removed the dispenser assembly to counter. Unhooked sides and removed rubber actuator pad, unscrewed limit switch, removed and disconnected 2 wires. Reversed the above with new actuator pad and limit switch. Total time about 20 minutes.
Parts Used:
Limit Switch - 2 Terminal Ice and Water Dispenser Actuator Pad Dispenser Grill
  • Roger from Northborough, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
39 of 44 people found this instruction helpful.
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Compressor "grounded" and quit running
Replaced the compressor with the new one I purchased from you. Installed new parts and recharged unit. The refrigerator / freezer is working better than new. Thanks for the great deal on the compressor. It was here in 3 days. All the parts fit exactly and had no difficulty in the installation or startup. The directions for the wiring were a great help also. Thanks again.
Parts Used:
Compressor Kit
  • Mike from Baytown, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Wrench (Adjustable)
59 of 118 people found this instruction helpful.
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Refigerator not cooling
Through experience I determined the problem was with the compressor trip switch. It's the small white piece that looks like a flat fuse.

The parts arrived in 3 working days. Instructions were included - very easy to understand. From start to finish I replaced the switch in about 15 minutes. Frig is now working perfectly.

3 pieces come along in the kit - however, all I needed was the switch, but for the price I changed out all three to assure compatibilty.

I also ordered the cover which was not needed.

A Happy Customer! {:-)
Parts Used:
Relay Overload Kit CLIP
  • Ronald from Katy, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set, Wrench (Adjustable)
35 of 51 people found this instruction helpful.
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Ice auger motor broke away from the ice enclosure
Quiet a simple repair. First I removed the ice maker bin and the plastic side panel on the right hand side. From there, I was able to remove the ICE ENCLOSURE . It unhooks. Next I removed the ICE DESPENSOR ENGAGEMENT YOKE. It has reverse threads so be careful. Next I removed the ICE AUGER MOTOR. Its located at the back of the ICE ENCLOSURE and held in place by 4 phillips screws. You also need to remove the SOLENOID YOKE ASSEMBLY which is located just to the left of the ICE AUGER MOTOR. It unscrews with 2 phillips screws. Next I reassembled the ICE AUGER MOTOR and SOLENOID YOKE ASSEMBLY to the new ICE ENCLOSURE. Then I reinstalled the ENGAGEMENT YOKE and snapped the unit back in place.
Parts Used:
Ice Bucket Support Enclosure
  • Thomas from Granite Bay, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
28 of 30 people found this instruction helpful.
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Refrigerator warmed up and freezer became colder
After removing all shelves, I removed the 2 screws holding the 2 panels in front of the evaporator and heater. The heater is located at the bottom of the evaporator coils and is held on by a simple wire clip. After removing the heater and thermostat, is very easy to replace the new unit and reconnect the wire harness.
Parts Used:
Defrost Heater and Thermostat Assembly
  • John from Cambria, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
27 of 28 people found this instruction helpful.
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Had to replace a hose connector at the base of my refrig/frreezer
Perhaps a helpful hint:

When aI received the hose adapter/connector, I inserted the 2 hose ends only to have water drip from the connection.
I used a utility knife to remove an inch from each side, then reinserted the hoses. That made the differnce. Dry as a bone.

LG
Parts Used:
Water Tube Connector/Union - 5/16 to 5/16
  • Leo from Salem, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
43 of 76 people found this instruction helpful.
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Icemaker arm was broken
The tiny piece of plastic that holds the wire that shuts off the icemaker, broke early on with our fridge (after just a few months.) We superglued it, but last week it bit the dust for good.

Once I got this part, I removed the freezer door and trays, and pulled the icemaker out by removing 3 flathead screws and unplugging the cables. Laying in the freezer on the floor was a bit unconfortable, but not too bad.

Then I inspected the icemaker. There was no obvious way to remove the part without disassembling the front of the unit (where the motor is) to release the spindle and free the part, so I did that - 3 or 4 nuts was all that held it together. Once that was out, I removed the spindle, swapped out the part, and put it all back together and back in the freezer. Plugged it in and waited.

It took a while to start making ice. Like 5 hours. Now it's going pretty slow (much slower than before.) Haven't had time to look into it, but my suspicion is the rubber hose that feeds water into the icemaker is blocked with ice or kinked. In any case, we have ice now (but not a lot), and the unit shuts itself off properly. However, we went from having too much ice (thing never shut off) to too little (thing makes ice too slow), so I need to shoot for somewhere in the middle ;)
Parts Used:
Water Fill Cup and Bearing
  • Jason from Austin, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
32 of 44 people found this instruction helpful.
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There was a chattering Noise from Adeptive Defrost Assy
I first dropped the Cover Assy, which covers lites and controls, this was done by pulling it forward and it drops down, did not remove top shelf so It was a bit difficult to tilt cover assy. for removal. There is a srew located close to filter assy. in back use nut driver 1/4"located to remove this screw, there are then 2 screws located to the rear and side of light holders, both phillips head, the one on the left side is a bit tricky to remove but I use a thin bladed scredriver, Next there are 2 screws located on both ends od the slides that control temp, both again removed witn1/4 " nut driver, the whole upper assy drops down and forward the Adeptive Defrost assy is located in the back right corner of this assy, unplug the wires and unit snaps out, I foud it easier to pop off top cover of new unit so I could see connector assy when I reattached the wires, then replaced the top assy and snapped new unit it place, Reassymbly was reverse of removal, before placing cover assy back in place I replaced both lamps as 1 was out .
Parts Used:
Adaptive Defrost Board Light Bulb - 120V 25W
  • Herman from Hughesville, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
27 of 33 people found this instruction helpful.
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The drive ring broke which kept the bin from despensing ice.
First I removed the screws from the front of the ice bin which freed up the drive mechanism. I then removed the drice ring and replaced it with the part from Parts Select and then replaced the screws on the front. A very simple procedure.
The chill department door was an easy snap in replacement..

I would like to add that I was very pleased with Parts Select. Locating the parts I needed was very easy and I received them the next day. When The door first broke I was told I would have to replace
the whole assembly which I was not willing to do
at a quoted price of about $350.00. Needless to say I was very happy to locate Parts Select and was very pleased with everything. I have since told family and friends about Parts Select.
Parts Used:
Chill Department Door Ice Bin Drive Ring
  • Robert from Groveport, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
24 of 27 people found this instruction helpful.
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Ice Maker was leaking water and causing the ice to freeze into a block
First I removed the Ice bin, I then loosened the ice bin rail under the ice maker and removed the screw that attached the bottom of the ice maker to the side of the fridge. I unplugged the power to Ice Maker from the back of the fridge and unscreewed the two screws that secured the ice maker to the fridge. This allowed the Ice Maker to be removed from the fridge. To replace the new ice maker I simply repeated the steps in reverse.
Parts Used:
Replacement Ice Maker
  • Shelley from Katy, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
30 of 47 people found this instruction helpful.
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Refrigerator would not defrost and was abnormally warm inside both compartments
The adaptive defrost assembly is located in the refrig compartment. This requires removing the panel which covers the temp controls and interior lighting. In the back right hand corner is the adaptive defrost circuit board. It has a six wire connector and is retained by two screws.

Remove the two screws and grip the connector making sure to disengage the locking tab with holds the connector in place.

Replace with the new assembly by plugging in the connector, replacing the two screws and then reinstalling the compartment cover.

Set the temperature lower than you normally would temporarily to make sure that the system is working properly (takes 30 - 45 minutes).

Once the unit begins to cool again, you can gradually readjust the temperature to it normal range in both the freezer and refrig compartments.

I used a flashlight and a mirror to check the coil in the freezer compartment for a couple of days to make sure that the defrost function was working correctly by looking up into the louvers and observing if there was any ice accumulation.

Easy repair and Partselect provided great on-line information. Also, I probably saved a bundle.
Parts Used:
Adaptive Defrost Board
  • Conrad from Northville, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
21 of 21 people found this instruction helpful.
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Hollow Ice Cubes, Stuck Icemaker & no more cubes
We have a Reverse Osmosis water filter supplying the fridge, so the internal water filter only served to reduce the water pressure inside the unit. I installed the bypass plug by simply twisting and removing the internal water filter and then twisting the plug up into the same hole. Done in 5 min.
Longest part of this was clearing the top shelf to reach back there... Oh, and figuring out that this part exists and that it could help with the problems we were having with the unit. The water filter is relatively new, less than six months, but it still contributed to the problem enough to cause the failure.
[Thank you Partselect.com for having this web database set up that gets EXACTLY the right part!].

Now about the hollow cubes: Do a web search and you'll find a lot of discussion about it. This is specific to the Whirlpool (Maytag, and others) newer style front to back icemakers that create "half moon" shaped icecubes. For a Shop Manual to a web search for 4316835.pdf for this series.
No doubt my old unit's icemaker solenoid valve on the back isn't passing as much pressure as it did new, but by itself it isn't fatal just yet. You can tell if you are vulnerable to this if the water spigot on the front only delivers a very slow trickle of water; if it takes a l o n g t i m e to fill a glass.

But here is the rest of the story: There is a fundamental design flaw in the way the icemaker unit was created that makes it malfuntion if the water pressure is too low - they chose to put the thermocouple (TC) that senses the temperature of the freezing cube on the opposite end (front) of the water tray from the water fill tube which fills from the rear. This was probably a manufacturing trade off for simplicity of assembly and it saved them half a cent's worth of copper wiring and a couple of screws. And maybe a safty concern about wiring under an open water channel, but that is a lousy excuse; there are other solutions, and the power "harness" goes right by there within a couple of inches anyway...

There are a number of reasons for low pressure:
- Bad supply inlet valve, or not open all the way, crimped tubing
- Bad Frige icemaker solenoid valve
- Clogged internal water filter (even just a little)
- Frozen ice plug in the fill tube, in the very back top of the unit against the back (use a hair dryer to defrost)
- Etc. Do some more web research for more details.
Of course the icemaker timers do fail as well, so this discussion assumes the icemaker is still functioning as "normally" as it can, given its design limitations.

The interaction with water pressure (design flaw!) is this: if the unit doesn't get enough water due to low pressure, then the final cube position to fill doesn't get any water in it (the front one by the motor). This is the one that the TC is next to as well, so it cools of really quickly and the TC thinks the tray is completely frozen, when in fact it isn't. The TC fires the cycling motor which turns on the heater and then spins the ejector shaft which has tabs that push the half moon shaped cubes around and out. However, since the cubes weren't fully frozen, only their outer shell gets pushed out - the water in the middle drains out leaving a hollow cube set. That liquid water hits the cold ejector bars and some of it immediately freezes, making little stalactite fingers that catch on the tabs and side of the tray, thus jamming the ejector shaft and pausing the cycle in place indefinitely.
The net is that you get a few hollow cubes and then no more ice until you reach in and crack off the ice fingers so shaft tabs can pass and the motor can finsh the cycle and properly stop in its home position. You can also tell by checking whether the front cube location has water in it just after it fills by reaching around and dipping your finger in it. If it comes up dry, then you have this problem.
So, in my case, putting the bypass plug in increased my flow t
Parts Used:
Water Filter Bypass Plug
  • Jonathan from Scottsdale, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
23 of 27 people found this instruction helpful.
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Icemaker leaked water into ice bin causing a glob of ice
Philips head screwdriver and ten minutes was all it took! I removed the two screws that hold the icemaker assembly in place, then pulled it out a little and disconnected the electrical plug freeing the icemaker assembly. Then I snapped the external parts off my old icemaker assembly and snapped them on the new icemaker assembly. Installing the new icemaker assembly was just as fast and easy. I snapped the electrical plug into the new icemaker assembly, then screwed in the two screws. It was making ice shortly thereafter. Glob free ice! I'm glad I didn't call a repairman. I probably saved a hundred bucks. A ten year old could accomplish this simple and easy task. No wonder the Maytag repairman has time on his hands.
Parts Used:
Replacement Ice Maker
  • Kevin from Tyler, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
22 of 25 people found this instruction helpful.
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Quick and Easy Install of Ice Maker Parts
Several days back I found I couldn't get any ice from the ice maker. I was able to hear noise from the ice maker but no ice would dispense. I opened the freezer and removed the ice bucket to find out that the Auger has broken off from it's plastic housing in the back of the freezer. I went to partselect.com to find the part(s) that were broken, it was much easier because of the diagram/images they have for each individual section of the fridge. Parts came quickly and as expected.

The replacement of the auger motor is very easy if you follow these steps:

1 - Remove the ice bucket from the freezer
2 - Unscrew the one screw on the bottom left side of the ice bucket tray (the tray holds the ice bucket in place). I used a small needle nose plier to remove this screw as I was having a hard time with my drill or wrench set. After you've removed the one small screw, lift the tray up and slowly pull towards you.
4 - You'll quickly see that the auger motor and magnetically controlled yoke are connected with a wire harness to the back of the freezer.
5 - Gently crimp the ends of the wiring harness connector with your hand and slowly pry away from the freezer. Once you've removed the wiring harness you can remove the entire tray with the parts attached (yoke/auger)
6 - Unscrew the auger motor from the tray. You'll also have to remove the auger from the motor else it won't come out. In my case the whole plastic attachment was broken so I didn't have to do this (ie I replaced the ice tray as well). It was impossible for me to remove the auger from the auger motor, not sure why the auger was so tightly attached to the motor - it could be the reason the auger motor broke from the ice tray?, so I had to buy a brand new auger motor and auger (ie Auger Drive Motor Kit). I hope you have more luck then I did removing the auger. If you can't remove it you'll need to buy the Drive Motor Kit (which comes with the drive motor, detached auger and auger washer).
7 - Once/if you've removed the auger from the motor and remove the motor from the ice tray, you can proceed with the replacement of motor.
8 - Using needle nose pliers remove the three power connections on the motor (white/neutral?, pink/power?, green/ground, note where the connections were when you removed them because you'll replace them in the same place on the new motor).
9 - Attach new motor to ice tray with the four screws, attach the auger and auger washer to the auger motor, attach the power connections back (white, pink, green).
10 - Re-connect the wire harness to the back of the freezer
11 - Move ice tray back into place, and attach the one screw back to the ice tray to hold it in place.
12 - Replace the ice bucket back onto the ice tray
13 - Done, you should now get ice!

Good luck, I hope this helps. It's easy and you don't have to pay three times this price to replace these ice bucket parts.
Parts Used:
Yoke Guide Ice Bucket Auger Drive Motor Kit
  • Walter from Woodbridge, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
21 of 24 people found this instruction helpful.
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The flap/door to the ice maker was broke.
First let me start out by saying Parts Select was by far the best pricing and had SUPER FAST SHIPPING! Literally had the product within 2 days (regular shipping). Matter-of-fact only needed the round white piece for the ice maker door and they sold just the piece without having to buy the kit. Everyone else even Maytag would only sell me the whole kit. Anyway...as if you couldn't tell I am a woman (28) who fixes nothing. Would much rather pay someone to do it : ) However I took it upon myself to try and fix this after bugging my husband for a year. Needless to say I Did it and it took maybe 5 minutes. You do need a torch screwdriver (star shape) and yes it was in my purple girlie tool bag! Just a matter of taking out 5 screws taking the old door/flap off and replacing it! Take the time to clean while everything is already apart too. Very easy , if I can do it anyone can!
Parts Used:
Ice Door Assembly Light Bulb - 7W
  • Heather from Sudlersville, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
19 of 20 people found this instruction helpful.
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All Instructions for the JSD2789HES
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