Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
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the cheap plastic drawer holders broke!

  • Customer: MARYT from KISSIMMEE FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 13 of 15 people found this instruction helpful
Not only were the parts delivered in 2 days....but a phillips head screw driver and matching up the new rails with the old ones turned out to be a super easy and fast repair!! A monkey could do this repair!! But now I noticed the left hand top drawer rail is cracked! It stinks that the quality of the original parts are so poor...but at least I'm saving some money doing it myself!!!

Wouldn't defrost

  • Customer: Aaron from Walnut Ridge AR
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 13 of 15 people found this instruction helpful
Unplugged refrigerator, removed cover, defrosted with heat gun, replaced Defrost Thermostat, and replaced single element with double element Defrost Heater. All went very well with minimal difficulty, and instructions that accompanied parts along with the instructional video on your site, made the repair quite easy. The repair is going on the 4th week now, and no freeze up yet.

piece of plastic broke off of ice bucket and it didn't feed the ice out very well.

  • Customer: Linda from Pittsford MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 11 of 11 people found this instruction helpful
Sent to your company for the ice bucket and auger assembly and replaced the old one. It took about 5 minutes. Very easy to do. Works great. Thank you so much for making it so easy.

"Moaning Myrtle" syndrome. Refrigerator makes a whooing sound for hours at a time

  • Customer: Stephen from Spring TX
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 11 of 12 people found this instruction helpful
Checked the internet for reports of similar problems and concluded that it was probably the main control board. Not being particularly handy, I would never have attempted to change the board myself if I had not read the comments and instructions from people on this site. Thanks.

The job was as straight forward as others have described. The only time I had a problem was pushing in the white tab to be able to pull the old board out. That was a bit of a fiddle.

The only thing I found different was the grounding wire. On the original board, this wire was at the bottom of the board and hooked into a wire that ran into the refrigerator. On the new board, the wire was at the top of the board and had a metal loop on it. If I understand it correctly, with the new grounding system the wire is pushed into the space above the board. Then when the back plate is reattached the metal loop makes contact with it , thus grounding the refrigerator.
I chose to run the grounding wire through the original wire into the refrigerator. That meant cutting off the metal loop, slicing in an extra piece of wire to connect the grounding wire on the board to the grounding wire into the refrigerator.

I also now use a surge suppressor for the refrigerator. The “Moaning Myrtle” syndrome started after Hurricane Ike. I suspect the surge when the power was restored damaged the control board. And as so many people seem to have this “Moaning Myrtle” problem, I suspect the control board has little or no surge protection.

Auger asm had broken off part of blade at end of auger and would not rotate ice out of dispencer.

  • Customer: rocky from hartsville SC
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 11 of 12 people found this instruction helpful
Removed 3 screws from end of ice storage box,then removed auger asm.Removed c clip on end with flat screwdriver, then disasembled ice crusher blades and nylon/plastic washers.Carefully staging them for reassembly in the correct way.Use pliers to reinstall c clip after new auger is installed

fridge wouldn't cool, frozen food thawed

  • Customer: John from Milford UT
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required:
  • 13 of 18 people found this instruction helpful
First my wife and i took the panel off the back, unscrewed the old mainboard, unplugged all the switches from it and prayed that the new one would work. We were without a fridge for 2 weeks beginning 2 days before Christmas!!!!! Gingerly, we put the new board in place, screwed it into the fridge, connected the switches, attached the ground wire, and held our breath as we plugged it back in. Within seconds, the familiar sound of water filling the icemaker was hear and there were cheers all around!!!

BOTH SLIDES WERE BROKEN

  • Customer: John from Charlotte NC
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 10 of 10 people found this instruction helpful
I REMOVED THE SHELF, UNSCREWED THE SLIDE
RAILS AND REPLACED THEM WITH NEW ONES.
I REPLACED THE SHELF, PUT THE FOOD BACK IN AND I WAS DONE.

THANKS,

JOHN BOWERS

Ice was melting and freezing in bucket

  • Customer: John from Lodi CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 11 of 13 people found this instruction helpful
Frig and freezer were defrosting and refreezing other than normal. Home warranty contractor told me ice maker was faulty. Purchased new ice maker. Unplugged frig, loosened 2 screws with nut driver. unplugged old ice maker, lifted old ice maker out. Took old fill cup off old unit and put on new unit since new fill cup was a different size. Swapped ice maker insert from old to new unit. Plugged in new ice maker, slid over the 2 screws, tightened, and plugged in frig power. New ice maker works fine but still have defrosting and refreezing problem. Figure old ice maker probably works just fine. New contractor still trying to solve problem. Have had problems with this GE Monagram keeping proper temps since it was new in 2005, don't recommend it.

defrost heater burned out. Lots of ice in and ont he evaporator. Both breezer and refrigerator do not cool right.

  • Customer: xiaopeng from canton MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 10 of 11 people found this instruction helpful
Disconnected power. Removed evaporator cover in freezer. Removed the bad defrost heater. It is a glass tube about 10" long. The tube was black since the internal heater wire burned out. Use a hair dryer to melt ice in evaporator. Since there was excessive water coming from melt ice, I removed the back panel and took out the white plastic drain tube and collected water from the tube in a bucket. I put everything back and used the refrigerator for three days without problem, before the new heater arrived. Then I put on the new tube and everything was fine so far.

Water dispensor would not shut off

  • Customer: John from Mason OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench(Adjustable)
  • 12 of 17 people found this instruction helpful
Actually this was a two part repair of which I purchased both parts. The micro switch Pt # PS296176 and also a double outlet water valve Pt # PS304374 from Parts Select as well.

The difficult part was accessing the area to get to the micro switch.

The trim had to be removed, then the cover.

Then one unplugs the board and removed the face plate which also contains the micro switch.

Once removed the two electrical terminals had to be disconnected, the micro switch installed and terminal reconnected.

Then reverse the removal procedure.

Then on to the double outlet replacement.

Suggest watching the installation video for the replacement although it was really a straight forward repair.

Two things to remember.

1. Unplug the fridge

2. Shut off the water to the dispenser

Overall it was not bad at all.

This was my first attempt at refrigerator repair and it went well.

Good luck on yours.

John

Motherboard burned out

  • Customer: Joe from Redlands CA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 10 of 12 people found this instruction helpful
I ordered the part on Sunday and had it by Tuesday. It only took a few minutes to install. Basically, I unplugged the unit and removed the cover over the motherboard with a nutdriver. The wires were easy to unplug and reinstall. There was no way to incorrectly install since they could only fit in the correct position. I reinstalled the panel pluged it back in and now the fridge is working great.

freezer and fridg would not hold the temp correctly. Getting too warm

  • Customer: Paul from Troy NY
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 10 of 10 people found this instruction helpful
I had Sears comre and check it out. They wanted $188. for the part and wanted $211 to put it in. They had the part in the truck. The fridg is a GE Profile and only 2 years old. Told them to forget it. Took me literally less than 10 minutes. They did a diagnostics, cost me $77. they told me the problem. I ordered the part here. It came in 3 days and the directions included were awesome. straight forward. Nice to know there is a place to go to avoid getting the shaft from appliance giants. Thank You !

The details: removed the 3 screws, took a picture of the board, didn't need it, unplugged the 6 plugs. pushed 3 clipds holding the board, unscrewed the ground, removed the board, lined up the 3 clips and snapped the new board in place, replugged the plugs and screwed in the ground. Plug the fridg in, done. Literally that easy.

It would freeze up and then it would not cool.

  • Customer: Ronnie from Scottsville KY
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 11 of 15 people found this instruction helpful
First I unplugged the refrigerator, then I had to open up the back of the freezer, use the hair dryer to defrost the ice that had built up in it. Then I unscrewed the screws on both ends of the existing heater unplugged the old heater and plugged in the new one. Then with the sensor, I cut and stripped the 2 wires attached to the old sensor 1 inch away from the sensor. Then I spliced it with the wires on the new sensor, applied wire nut and black tape tightly. Then I put it all back together.

FREEZER WAS NOT COLD ENOUGH TO KEEP FOOD FROZEN OR MAKE ICE

  • Customer: MARCELLA from FAIRDALE KY
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 11 of 15 people found this instruction helpful
I AM A SINGLE MOM OF TWO WITH LIMITED FUNDS. I HAD A REPAIRMAN COME OUT AND FIND THE PROBLEM AND GIVE AN ESTIMATE. WE WERE TOLD THAT IT WAS THE EVAPORATOR FAN MOTOR AND AND THE MAIN CONTROL BOARD. THE REPAIR WOULD COST $400 AND NO GUARANTEE. SO I CHECKED THE COST OF PARTS AND IT WAS $200 SO FOR NO GUARANTEE I FIGURED WHY NOT TRY IT MYSELF AND POSSIBLY SAVE $200. SO I ORDERED THE PARTS FROM PARTSELECT. EVEN THOUGH I PAID THE CHEAPEST POSTAGE THEY ARRIVED THE NEXT DAY. SO FROM WHAT I READ AND SAW THIS WOULD BE A PIECE OF CAKE. WELL LET ME JUST SAY IF THE FREEZER SECTION WAS GUTTED TO BEGIN WITH IT MIGHT NOT HAVE BEEN THAT BIG OF A DEAL. AS IT WAS GETTING TO THE TOP SCREWS OF THE PANEL THAT COVERS THE EVAPORATOR FAN REQUIRED THE REMOVAL OF THE ICEMAKER AND ALL. I AM NOT A TALL WOMAN NOR AM I A THIN WOMAN AND FITTING MY BODY IN THAT SMALL FREEZER SECTION WAS NOT EASY. THERE WERE TIMES THAT I HAD TO HAVE MY TEENAGERS REACH A LONG ARM IN AND HOLD A PART UP FOR ME. AFTER THAT I DISCOVERED THAT THE FAN I HAD PURCHASED ONLY HAD 4 WIRES. THE ONE FROM MY OLD FAN HAD 6. I DISCOVERED THAT 2 OF THE WIRES WENT TO SOME SORT OF SENSOR. LONG STORY SHORT I RIGGED IT. I WAS ABLE TO REMOVE THE 2 PRONGS FOR THE SENSOR AND INSERT THEM INTO THE EMPTY HOLES ON THE NEW FAN HARNESS. IT WASNT EASY. I HAVE LIMITED TOOLS TOO AND I WONT EVEN GET INTO HOW I DID IT. THEY DID NOT FIT THE GREATEST SO I USED THE ELECTRICAL TAPE TO COVER THE WHOLE CONNECTION. I PUT THE WHOLE THING BACK TOGETHER AND DEBATED ON TRYING IT WITHOUT PUTTING IN THE MAIN BOARD BUT I DECIDED TO TRUST THE REPAIRMAN THIS TIME AND GO FOR IT. GETTING TO THE MAIN BOARD WAS NO BIG DEAL. BUT WHAT DISTURBED ME WAS THE MAIN BOARD I HELD IN MY HANDS DID NOT LOOK EXACTLY LIKE THE MAIN BOARD I WAS ABOUT TO TAKE OUT. I WATCHED THE VIDEO 3 TIMES MY HOW EASY IT LOOKED. I THEN READ THE DIRECTIONS THAT CAME WITH IT. IT TALKED ABOUT REMOVING A PIN AND CUTTING A WIRE. WELL I ABOUT HAD A STROKE WORRYING. I FINALLY FOUND THE SERIAL # ON MY FRIG AND THANKFULLY MINE WAS NOT ON THE LIST. HOWEVER THE DIRECTIONS DID STILL SAY SOMETHING ABOUT IF THERE WASNT A WIRE IN PIN 2 PROCEED TO STEP 3. WELL I HAD A WIRE IN PIN 2. SO IT WAS CONFUSING. MY SERIAL # WASNT ONE OF THE MODELS #'S GIVEN BUT I DID HAVE A WIRE IN PIN 2. I JUST TOOK A CHANCE AND TRUSTED THE SERIAL #'S AND IGNORED THE REST OF IT. I PLUGGED THE WIRES ON THE NEW BOARD ONE AT A TIME. PUT THE COVER BACK ON AND PRAYED AS I PLUGGED IT IN. A SOFT PURR BEGAN. IT WAS RUNNING. THE FREEZER WAS AROUND 60 DEGREES. I PUT A ROOM THERMOMETER IN TO MAKE SURE IT WAS GOING DOWN. IT KEPT GOING DOWN. AROUND 3 HOURS AFTER I FINISHED THERE WAS A LOUD NOISE FROM THE FREEZER. IT HAD MADE ICE SOMETHING IT HAD NOT DONE IN MONTHS. I STAYED AWAKE MOST OF THE NIGHT WATCHING AND LISTENING TO IT. IT GOT DOWN IN THE SINGLE DIGITS I WAS AFRAID THAT MAYBE IT WOULD NEVER SHUT OFF. IT FINALLY SHUT OFF AS I WAS MAKING THE KIDS BREAKFAST THE NEXT MORNING. OF COURSE I WAS WORRIED THAT IT WOULD NOT RESTART. SO I OPENED THE FREEZER AND FANNED IN ROOM AIR. IT WORKED. SINCE THEN WE HAVE PURCHASED NO MORE DRY ICE OR REGULAR ICE. WE BOUGHT A TUB OF ICE CREAM AND MORE THAN ONE DAY OF SCHOOL LUNCH STUFF AT A TIME. BOTTOM LINE IT WORKS. THANKS TO EVERYONES POST AND TO PARTSELECT FOR THE VIDEO. I HOPE THAT I NEVER HAVE TO DO IT AGAIN THOUGH.

Flapper was stuck open. Old and warped.

  • Customer: James from Virginia Beach VA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 11 of 16 people found this instruction helpful
Replaced flapper
All Instructions for the GSS20IETAWW
76-90 of 1,527