Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
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BOTH SLIDES WERE BROKEN

  • Customer: John from Charlotte NC
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 10 of 10 people found this instruction helpful
I REMOVED THE SHELF, UNSCREWED THE SLIDE
RAILS AND REPLACED THEM WITH NEW ONES.
I REPLACED THE SHELF, PUT THE FOOD BACK IN AND I WAS DONE.

THANKS,

JOHN BOWERS

Wouldn't defrost

  • Customer: Aaron from Walnut Ridge AR
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 11 of 13 people found this instruction helpful
Unplugged refrigerator, removed cover, defrosted with heat gun, replaced Defrost Thermostat, and replaced single element with double element Defrost Heater. All went very well with minimal difficulty, and instructions that accompanied parts along with the instructional video on your site, made the repair quite easy. The repair is going on the 4th week now, and no freeze up yet.

piece of plastic broke off of ice bucket and it didn't feed the ice out very well.

  • Customer: Linda from Pittsford MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 10 of 10 people found this instruction helpful
Sent to your company for the ice bucket and auger assembly and replaced the old one. It took about 5 minutes. Very easy to do. Works great. Thank you so much for making it so easy.

"Moaning Myrtle" syndrome. Refrigerator makes a whooing sound for hours at a time

  • Customer: Stephen from Spring TX
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 10 of 11 people found this instruction helpful
Checked the internet for reports of similar problems and concluded that it was probably the main control board. Not being particularly handy, I would never have attempted to change the board myself if I had not read the comments and instructions from people on this site. Thanks.

The job was as straight forward as others have described. The only time I had a problem was pushing in the white tab to be able to pull the old board out. That was a bit of a fiddle.

The only thing I found different was the grounding wire. On the original board, this wire was at the bottom of the board and hooked into a wire that ran into the refrigerator. On the new board, the wire was at the top of the board and had a metal loop on it. If I understand it correctly, with the new grounding system the wire is pushed into the space above the board. Then when the back plate is reattached the metal loop makes contact with it , thus grounding the refrigerator.
I chose to run the grounding wire through the original wire into the refrigerator. That meant cutting off the metal loop, slicing in an extra piece of wire to connect the grounding wire on the board to the grounding wire into the refrigerator.

I also now use a surge suppressor for the refrigerator. The “Moaning Myrtle” syndrome started after Hurricane Ike. I suspect the surge when the power was restored damaged the control board. And as so many people seem to have this “Moaning Myrtle” problem, I suspect the control board has little or no surge protection.

Solenoid had become rusted/crank door wouldn't close

  • Customer: William M from Ft Myers FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 11 of 14 people found this instruction helpful
First, had to use punch tool to pop out electronic face panel. Face unit still connnect via wires. Use painters tape to hold against refrig. Next, Remove ice/water dispenser and also tape to door. This will give you access to solenoid. Remove the 3 screws holding it in place and unplug fsolenoid from Face Panel. Screw new solenoid and place and connnect to Panel. Goood idea is to unplug regrig. while doing this and put a little WD-30 on shaft of solenoid. May want to order new screws, could be rusty, that hold solenoid in place. Sounds a bit complicated but not that bad a job. You'll save over$100 over GE's service.

Ice was melting and freezing in bucket

  • Customer: John from Lodi CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 10 of 12 people found this instruction helpful
Frig and freezer were defrosting and refreezing other than normal. Home warranty contractor told me ice maker was faulty. Purchased new ice maker. Unplugged frig, loosened 2 screws with nut driver. unplugged old ice maker, lifted old ice maker out. Took old fill cup off old unit and put on new unit since new fill cup was a different size. Swapped ice maker insert from old to new unit. Plugged in new ice maker, slid over the 2 screws, tightened, and plugged in frig power. New ice maker works fine but still have defrosting and refreezing problem. Figure old ice maker probably works just fine. New contractor still trying to solve problem. Have had problems with this GE Monagram keeping proper temps since it was new in 2005, don't recommend it.

the cheap plastic drawer holders broke!

  • Customer: MARYT from KISSIMMEE FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 10 of 12 people found this instruction helpful
Not only were the parts delivered in 2 days....but a phillips head screw driver and matching up the new rails with the old ones turned out to be a super easy and fast repair!! A monkey could do this repair!! But now I noticed the left hand top drawer rail is cracked! It stinks that the quality of the original parts are so poor...but at least I'm saving some money doing it myself!!!

defrost heater burned out. Lots of ice in and ont he evaporator. Both breezer and refrigerator do not cool right.

  • Customer: xiaopeng from canton MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 9 of 10 people found this instruction helpful
Disconnected power. Removed evaporator cover in freezer. Removed the bad defrost heater. It is a glass tube about 10" long. The tube was black since the internal heater wire burned out. Use a hair dryer to melt ice in evaporator. Since there was excessive water coming from melt ice, I removed the back panel and took out the white plastic drain tube and collected water from the tube in a bucket. I put everything back and used the refrigerator for three days without problem, before the new heater arrived. Then I put on the new tube and everything was fine so far.

Motherboard burned out

  • Customer: Joe from Redlands CA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 9 of 11 people found this instruction helpful
I ordered the part on Sunday and had it by Tuesday. It only took a few minutes to install. Basically, I unplugged the unit and removed the cover over the motherboard with a nutdriver. The wires were easy to unplug and reinstall. There was no way to incorrectly install since they could only fit in the correct position. I reinstalled the panel pluged it back in and now the fridge is working great.

freezer and fridg would not hold the temp correctly. Getting too warm

  • Customer: Paul from Troy NY
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 8 of 8 people found this instruction helpful
I had Sears comre and check it out. They wanted $188. for the part and wanted $211 to put it in. They had the part in the truck. The fridg is a GE Profile and only 2 years old. Told them to forget it. Took me literally less than 10 minutes. They did a diagnostics, cost me $77. they told me the problem. I ordered the part here. It came in 3 days and the directions included were awesome. straight forward. Nice to know there is a place to go to avoid getting the shaft from appliance giants. Thank You !

The details: removed the 3 screws, took a picture of the board, didn't need it, unplugged the 6 plugs. pushed 3 clipds holding the board, unscrewed the ground, removed the board, lined up the 3 clips and snapped the new board in place, replugged the plugs and screwed in the ground. Plug the fridg in, done. Literally that easy.

It would freeze up and then it would not cool.

  • Customer: Ronnie from Scottsville KY
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 10 of 14 people found this instruction helpful
First I unplugged the refrigerator, then I had to open up the back of the freezer, use the hair dryer to defrost the ice that had built up in it. Then I unscrewed the screws on both ends of the existing heater unplugged the old heater and plugged in the new one. Then with the sensor, I cut and stripped the 2 wires attached to the old sensor 1 inch away from the sensor. Then I spliced it with the wires on the new sensor, applied wire nut and black tape tightly. Then I put it all back together.

Failed Icemaker

  • Customer: GARY from PARRISH FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers, Wrench set
  • 14 of 26 people found this instruction helpful
Shut off power to the refrige. Removed old icemaker, using large hammer. Installed new unit.

2 Problems: Ice Dispenser dead and Water Dispenser dead

  • Customer: John from Halethorpe MD
  • Difficulty: Easy
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers
  • 9 of 12 people found this instruction helpful
From Google to PartsSelect. Reading the forum, the consensus was that to fix the nonworking dispensers the main refrigerator motherboard had to be replaced. I ordered it which is easy to do because the diagrams show all the parts clearly. Great website. I also ordered the front trim piece because I had snapped one of the prongs holding it on. They arrived quickly. The trim just snaps on the front which takes a few seconds. The motherboard which is just a circuit board, even came with replacement instructions. It takes a few minutes to wheel the refrigerator out, then take off the back panel (3 screws), unplug all the connectors, unsnap the circuit board, snap the new one in, plug the connectors in, reattach the back panel, and wheel the refrigerator back to the wall.

The water dispenser promptly froze up. To make sure that it is not the solenoid valve, unhook the water hose under the freezer door. Pressing in the water dispenser should pump water out of the hose onto the floor. It did for me. Since there is only plastic tubing after that, it has to be clogged with ice. I took a thermocouple, inserted the wire into the water dispenser outlet, it would only go in about 3 inches and displayed 31 F. I took a plastic funnel which slipped onto the end of the outlet and used a blow dryer to heat up the outlet a lot several times. Eventually the ice unfroze and it has been working ever since. I think if this happens again, I'll get a cheap aquarium aerator to pump air, for the hours it might take, through a thin tube (using wire insulation) to the frozen spot to melt the ice.

While the refrigerator was away from the wall, I took off the screws holding the large bottom panel in the back off. This exposes the condenser cooling which visually needed to be cleaned off with a vacuum cleaner. After doing this, it seemed to make the refrigerator run much more efficiently.

The refrigerator has been working perfectly for past month and it makes me so happy.

Ice Maker auger blade broken

  • Customer: Michael from Hanford CA
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 8 of 9 people found this instruction helpful
The ice machine auger blade broke a chunk off. I decided to try to replace it myself. I bought the new auger blade and then sat there and stared at it and the ice machine for a few, trying to figure out how to change out the part. Turns out it was a qute lengthy process. The auger is threaded on one end and the ice chopping blades are on it. So I had to take each blade off the old one and put it on the new one. The blades have to be positioned just right on the shaft so it's best to just draw a line down over all the blades so as to put them on the new auger successfully. The problem I had was the end cap that screwed on the end of the shaft. It was the part I ordered here. It is made of plastic with plastic threads and at first I couldn't figure out to get it off. Turns out the threads are opposite normal. By the time I figured that out, I had just about destroyed the cap using pliers to try to unscrew it. There is a washer and half moon clip that fastens on this end nut so if you mess the nut up, chances are you won't be able to get the half moon clip to go back on. I finally did it right and now how the ice maker working right again. A hard part for me was figuring out how to set the spring shaft that works a lever to either give cubed ice or crushed. I had to keep fiddle with it before I finally got that right. At first I was only getting crushed ice even with the cubed setting and then only getting cubed ice with the crushed ice setting. After some fiddling, I got both to work but to this day can't figure out what changes from the crushed setting to the cubed setting.

Icemaker flap not closing, frosting up

  • Customer: Graeme from Sarasota FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 8 of 9 people found this instruction helpful
Watched video, however could not get outer casing off. Under the panel are three small holes, pushed up with an Allen key, used a small screwdriver to wedge out, came out easily, followed instructions from video on removing and replacing solenoid
All Instructions for the GSS20IETAWW
76-90 of 1,458