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Models > GSS20IETAWW > Instructions

GSS20IETAWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IETAWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IETAWW
46-60 of 1,546
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Ice maker wouldn't work and the fan was making a clicking noise.

  • Customer: Debra from Keystone Heights, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver
  • 34 of 37 people found this instruction helpful
First, I must say that I was told that the mother board might be the problem. I called my husband to tell him what I was told the problem might have been and how much the part was. A little expensive, but still cheaper than calling a repair man. He told me to order the less expensive part first to see if that fixed it. The fan motor. We hung up the phone and for kicks I scrolled down the page to see if it might give any more information on the part and what it controlled, etc. I don't usually read comments, but was amazed at the ones I read. The second comment on the page said that his refrigerator made a whooing sound like a ghost. Our Frig has done this since the day we bought it! He replaced the mother board and the "ghost" moved out! The third comment was that his refirg made a clicking noise and the ice maker doesn't work! I immediately called my husband back and told him I was ordering the part! It arrived the next day. So extremely easy to put in! I removed 3 screws from the cover, disconnected a couple of wires, a few plastic clips; pushed the new part on the clips rehooked the wires and put the cover back on. I bet it took less than 10 minutes! My husband thinks I'm a genius!! Thank you so much for all of your help!

Unit would not run.

  • Customer: Robert from Battle Creek, MI
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 33 of 35 people found this instruction helpful
I found if I would put pressure on one connector on the board the unit would come on. So the board had a short. I ordered it, it came in 24 hours and I installed it and problem was solved.

Ice maker dispensed crushed ice but not cubes

  • Customer: James from Greenville, NC
  • Difficulty: Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 37 of 50 people found this instruction helpful
Removed the ice bin and maker, then removed cover from the rear that covered the solenoid that controls the dispensing mechanism. Replace solenoid. The tricky part here is that there is a styrofoam cover around the solenoid pin that needs to be superglued into place and oriented properly during replacement. All electrical feeds snap out neatly and are easily replaced. Reassemble ice dispenser and bin, and viola, your back in business.

frost builds up in freezer section and refrigerator stops working slowly. manually defrost for 24-48 hours and starts working perfect. Goes through the cycle again after a week.

  • Customer: David from West Palm Beach, FL
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 29 of 30 people found this instruction helpful
As advised by the forum just replaced the defrost heater assembly now the refrigerator works perfect. did not have to replace the thermostat.
My nephew had exactly same problem on ge refrigerator - replaced the defrost heater assembly and the problem is solved. Just remove the back panel in the freezer compartment, disconnect the cable, remove the nuts and replace the assemble. It is very simple. Bought both assembly from parts select.com - got next day delivery. they are great. would do business in future.

The partion between the tub and dispenser broke

  • Customer: Mark from Brandon, MS
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 30 of 35 people found this instruction helpful
Once I got the correct part, (the expanded view of the icemaker is confusing as it shows the partition at the back of the diagram) I removed the ice dispenser from the tub by removing the screws and disengage the tabs holding the dispenser assembly in the tub. The most difficult step was getting the disenser disengaged from the tub. I used two kitchen knives to wedge between the walls of the tub. It was then easy to remove and replace the broken inside partition and reassemble the dispenser. Works like new.

No water or ice and a constant ticking sound from the control panel

  • Customer: john from waxahachie, TX
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Pliers
  • 29 of 33 people found this instruction helpful
Very easy repair to do. Read instruction sheet before starting! Unplug unit prior to removing panel cover.

Remove three hex head screws holding control panel cover in place and reveal the circuit board.

Remove all the wiring harnesses by gently pulling them from the sockets on the board. Do not pull the wires - make sure you pull on the plastic socket so that the wires aren't damaged. If plugs seem tight use needle nose pliers to gently wiggle them out. Remove earth (green) wire from spade connection on fridge chassis. The new board has a slightly different connection for the earth wire.(No spade connector - wire now has a ring connector that attaches between panel cover and fridge chassis using one of the hex head panel screws when the cover is replaced.

Using needle nose pliers locate four plastic mounting tabs holding the board in place and squeeze in the end of each tab whilst gently pulling the board off it. Repeat for all four tabs and remove old circuit board.

Making sure the new board is the right way round locate it on the plastic tabs and push gently until you hear the tabs click. Gently pull the circuit board to ensure it is locked in place.

Re-install all the wiring harnesses. Put a hex head screw through the cover panel and slip the earth wire ring over it and screw panel to chassis. Replace two remaining hex head screws and plug fridge back in.

Voila!! No more ticking sounds and a plentiful supply of ice and water!!

Icemaker would not dispense cubes or crushed ice

  • Customer: Jeffrey from Highlands Ranch, CO
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers
  • 27 of 31 people found this instruction helpful
Cause: Failed relays on main circuit board. Fix: Main circuit board replacement: Unplugged refrigerator. Removed 10 screws securing main circuit board metal cover (located on back of refrigerator) using a nutdriver. Disconnected 7 multi-pin electrical connectors from the circuit-board by firmly pulling each connector from the circuitboard sockets using a needlenose plyers. Depressed the small locking prong on each of the 4 plastic circuit board mounting pegs while pulling the board off the mounting pegs.
Pressed new board in place over mounting pegs. Re-plugged in all connectors (no confusion because each connector has unique pin counts). Replaced all mounting cover bolts, making sure to pin green ground wire to last bolt. Plugged in refrigerator. Done.
Note: I determined the main circuit board was bad by removing the auger motor assembly from the freezer and testing the auger motor harness power pins. AC voltage should jump when ice demand lever is pushed (while pressing the internal door light off switch). If no voltage jump, then auger motor relays on main circuit board have failed, indicating board replacement is needed.
Another check would be connecting an extension cord to the auger motor terminals and plugging it in. Motor should run. If it does, then motor is good and main circuit board is bad. If it doesn’t then auger motor is bad and needs replacement.

Evap Fan was sqeeling

  • Customer: David from Raleigh, NC
  • Difficulty: Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver
  • 34 of 52 people found this instruction helpful
First I removed the shelf and light cover, then removed 3 screws from the ice make. Then I removed 6 screws from the moter cover (back wall of the freezer) and removed it. I then removed the 2 screw holding the moter. This is where the soldering iron comes in. The wire leads from the old motor were molded into a 3" rubber holder and the end wire plastic connector held 6 prongs (2 from a thermo tube). The new motor only held the 4 moter prongs, 2 were empty. To resolve this problem I cut the wires on both the new and old motor. I then attached the old connector to the new moter with the soldering iron and shrink tubing. Replaced all the parts I had removed and started it up. Works like a champ.....

The compartment behind control panel with snow

  • Customer: Victor from Houston, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 35 of 55 people found this instruction helpful
I have unlock the black panel. With a screw driver I have removed 2 screws and removed 3 conectors from circuit board. So, I had access to solenoid set. From this point on was intuitive. Very easy.

I recomend these parts be replaced once time for each two years.

ice maker leaked water slowly and froze the cubes together

  • Customer: Steven from Cave Creek, AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
  • 31 of 45 people found this instruction helpful
The replacement ice maker that GE supplies for my old refrigerator is a little different than the original. The electrical plug changed from a round plug to a square one. They include an adapter for it, but DON'T USE IT. There's not enough room for the bulky cord and connector. I got a much cleaner installation by taking apart the old and the new ice maker, and then splicing in the old connector into the new ice maker. You need to carefully unscrew a circuit board inside to wire it in, and it'll be more secure if you solider 3 wires instead of using crimp connectors. The instructions also tell you to use your old 'ice breaker', but it won't fit on the new ice maker. I just left the new ice maker's ice breaker on, and it seems to work perfect.

Pieces broke off Auger and Cover cracked.

  • Customer: Larry from Georgetown, TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers
  • 31 of 45 people found this instruction helpful
Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.

Quit making ice.

  • Customer: Joe from Brentwood, TN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 25 of 31 people found this instruction helpful
There were not two screws as the instructions said. There was only one screw and I had to firmly pull it out after taking out the one screw. Then, to put the new one in, I had to line up two slots on two knob-like things and push it in firmly. Then screw the one screw in.

Other than the two-screw problem, it was easy.

freezer cold / fridge warm

  • Customer: Mark from Mancos, CO
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 26 of 34 people found this instruction helpful
put fridge into test mode, failed One sensor. Took it out, Tested it, Ordered part also picked up splice kit from electric store spliced it truned on and good to go

Water dispensor would not shut off

  • Customer: John from Mason, OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 29 of 43 people found this instruction helpful
Actually this was a two part repair of which I purchased both parts. The micro switch Pt # PS296176 and also a double outlet water valve Pt # PS304374 from Parts Select as well.

The difficult part was accessing the area to get to the micro switch.

The trim had to be removed, then the cover.

Then one unplugs the board and removed the face plate which also contains the micro switch.

Once removed the two electrical terminals had to be disconnected, the micro switch installed and terminal reconnected.

Then reverse the removal procedure.

Then on to the double outlet replacement.

Suggest watching the installation video for the replacement although it was really a straight forward repair.

Two things to remember.

1. Unplug the fridge

2. Shut off the water to the dispenser

Overall it was not bad at all.

This was my first attempt at refrigerator repair and it went well.

Good luck on yours.

John

This seems to be a design problem because I have to replace this part about every other year since we bought it. I tried to talk to GE but all they want to do is send a service man out to replace the part for about 100.00, But I do it for around 15.00. I just think they should find out why the rubbe

  • Customer: Jeff from Columbia City, IN
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 25 of 33 people found this instruction helpful
The repair is easy, just pop the grill off around the ice and water door, then there are 4 screwws to take out so the touch pad can be moved out of the way to unsnap the old door assm. and snap in the new one and wait about a year and a hald to order another one!!!!!
All Instructions for the GSS20IETAWW
46-60 of 1,546