964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover
964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover 964165-2-S-GE-WR17X11497        -Dispenser Crusher Cover

Dispenser Crusher Cover

PartSelect Number PS964165

This part works with the following brands: GE, Hotpoint & Kenmore.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker dispenses too much ice.
  • Ice maker will not make ice.
  • Compare At

    $13.33
  • You Save

    $2.22
  • Your Price

    $11.11
In Stock
Fast Shipping Get this part fast. Average delivery time via regular ground: 1.8 days.

Videos For installing this part.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.9 / 5.0, 44 reviews What's this?
1-15 of 44
 

211 of 231 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerBill from Cleveland Heights OH

Flap to ice dispenser would not close

The flap to the ice dispenser would not close, which allowed the ice dispenser to frost up, freezing the water dispenser.

This was a simple fix. The solenoid had stopped working, so it would not automatically close the door flap. I read some posts on this site that suggest that you had to remove the trim around the entire dispenser to get at the solenoid. My fridge may be a newer model, but in any event it was much easier than that. Just below the touch pad for choosing water, ice, or crushed ice (above where the ice/water dispenses) there are three very small holes spaced about an inch a part. After unplugging the fridge, I stuck a small philips-head screw driver in each, freeing spring clips. That allowed the touch pad to come off. I then removed four screws to remove a plastic piece covering the chute, giving me access to the flap and solenoid. I just unplugged the solenoid from the circuit board on the back of the touch pad and then removed three screws to remove the old solenoid. I replaced it with the new solenoid and plugged it into the circuit board. The touch pad then snapped back into place.

The hardest part was figuring out how to get at the solenoid. After I found that pushing the clips in those three holes allowed me to remove the touch pad, it could not be any easier.

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73 of 91 people found this instruction helpful

Parts Used

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsNutdriver, Screw drivers

CustomerJames from Solon OH

No ice

Removed the plate on the back of the refrigerator, removed the bolt holding the water valve in place (didn't know you could cut the water line to get it off), Plugged in the new water valve and water lines, 15 minutes, very easy to do.
Removing the ice maker was easy, 2 bolts and a plug. Loosen 2 bolts, lift the ice maker off, unplug it. Put the water chute and ice guard on the new one, put it back on the bolts, spend 1/2 hr getting the plug back in (couldn't see past my own hand), Tighten the bolts and you're done.
Really not difficult, except that the plug was angled, and I had to go by feel.

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21 of 31 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerJOHN from KINGSFORD MI

Ice crusher/dispenser would run but no ice would come out.

I removed the ice drawer,dumped out the ice and found the front end of the clear plastic auger and the crusher housing cover were broken. To dissassemble the auger system, I removed the phillips head screws that hold the crusher-dispenser onto the drawer, took off the washer and extrernal snap-ring from the auger shaft end. After removing the auger assebly, I pressed in on two plastic catches (on the dispenser housing) and gently pried the dispenser from the drawer with a small flat screwdriver. Then I removed the plastic nut from the end of the auger. Ass'y was much easier once the parts arrived. This repair would probably be too much for the average homeowner.

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15 of 16 people found this instruction helpful

Parts Used

Level of DifficultyA Bit Difficult

Time to do repair:1- 2 hours

ToolsScrew drivers

CustomerLarry from Georgetown TX

Pieces broke off auger and cover cracked.

Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.

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9 of 13 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerPhil from Loomis CA

Brittle plastic pieces crack and break.

Repair was simple; unscrew and unsnap the various pieces, and snap-and-screw it back to together. But what a disappointing design. Between replacing seized solenoids (twice) and plastic parts, this through-the-door dispenser "feature" is a maintenance money pit. Sure glad that PartSelect can provide the parts quickly.

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6 of 6 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerTom from Vail AZ

Ice depenser not working

This was so easy even a caveman could have done it. (sorry to all you cavemen out there.) Order the parts and they arrived promptly a couple days later. Even with limited mechanical abilities this was an easy project. Only a few screws to remove and a lock nut to take off. Just to be sure your on the right track there is an excellent video to follow on this exact repair on this site.

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7 of 9 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerDavid from Woodland Hills CA

A piece of the crusher cover broke off into the ice bin

I removed the ice bin, removed the metal rod off the bottom, unscrewed all screws holding things together and then carefully pried the crusher assembly out of the ice bin. I made the mistake of doing it when the bin was still frozen and ended up cracking it where the "clips" from the crusher are inserted. It was much easier after the bin warmed up.

Replaced and put everything back together.

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4 of 5 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerAndrew from Loganville GA

Cover was cracked affecting ice dispensation

Removed the ice tray and then the auger unit from the tray assembly. To accomplish auger removal, the auger assembly is attached to the tray assemble at the front. On the front bottom there two screws. Back them out. Then on the top of the tray assembly the auger assembly is held in position by two tabs. Depress them with a finger or thumb. Do not use a screw driver as this may result in breaking the plastic tab! The auger assembly will separate. The crusher plate easily separates from the auger assembly and is removed buy "spiraling" the plate up and off the auger itself. Simply reverse to install new plate.
Recommendation: Take this opportunity to thoroughly clean and COMPLETELY DRY all components prior to re-assemble and re-install into the refrigerator.

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3 of 3 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerAndy from Villa Rica GA

Ice maker would not dispense due to a broken crusher cover

I removed and cleaned out the ice tray, then removed the ice auger. Next I had to remove the front cover of the tray that housed the crusher, this was done by removing to screws on the bottom and sliding the crusher section, once the crusher section was removed I simply slid off the crusher cover and replaced with the new one and put it back together. It was that simple.

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3 of 3 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerGene from Springfield IL

Plastic parts came out of ice dispenser

Removed icemaker from freezer, remove covers allowing access to dispenser. In the next step I removed the auger and broken shield as one assembly. With assembly out of icemaker it was a simple task of taking the broken shield off of auger and putting the new one on. Reassemble in reverse order as removed.

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4 of 6 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:Less than 15 mins

ToolsScrew drivers

CustomerJames from Bean Station TN

Ice falling in floor instead of glass and building up inside of freezer door

First I removed ice bucket and emptied. I then removed screws that held the covers in place. Next I removed the snapring that held the auger in the covers and removed auger assembly. Replaced both covers and reassembled.

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2 of 2 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerClifford from Hopewell VA

Cover was broken

Empty ice. Removed cover 2 screws.Replaced cover & that was it

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2 of 2 people found this instruction helpful

Parts Used

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerDiane from Chesterfield VA

Water valve was leaking and the crusher cover was broken

Turned off the water supply to the ice maker and unplugged the refrigerator. Pulled the refrigerator out of its location and removed the back panel. Located the leaking valve and removed the valve once the water lines and wire connections were disconnected. Just a couple of screws mounted the holding plate to the refrigerator. Ordered the parts and simply put everything back in place once the part came in. It was very simple to identify the valve on the parts list and order. The ice crusher cover could be removed from the front freezer door, it is part of the ice holder tray. The tray comes completely apart, and was a must to identify the correct part on the parts display. Once the part arrived, it took very little time to put it back together. All parts were exact and the repair was very rewarding to spend a minimal amount of money and time completing.

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2 of 2 people found this instruction helpful

Parts Used

  • Dispenser Crusher Cover

Level of DifficultyA Bit Difficult

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerChris from Jacksonville FL

Excessive ice flow

Once the icebin is removed, the disassembly is pretty straight forward:
-Remove all ice and allow the ice bin to reach room temperature, because frozen plastic will crack easily.
-Remove the 2 philips screws on the bottom front and release the 2 tabs on the top of the cover unit.
-Disengage the steel rod, but first make note of the spring position.
-Lift the inner assembly out from the main front bin unit, which will remove the ice screw in the process.
-Disengage the ice screw and carefully twist the crusher plate around the screw.
-Manipulate the new crusher plate around the flanges of the screw, be patient, as this can be a time consuming endeavor until you finally find the right twisting location to enable the new crusher plate to clear the flanges of the screw.
-Once in position, reattach the entire assembly and rod back into place.
-Just take your time and make note of all removed component locations.

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2 of 4 people found this instruction helpful

Parts Used

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerRobert from Folsom CA

Broken ice bucket auger, cracked crusher cover, chipped auger nut

I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.

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