ZSG27SGSBSS General Electric Refrigerator - Instructions

Popped off the front frame and front of mother board. unscrewed the assembly to be able to lift up to get to flapper. Lifted it up out of the the way ( wires are attached so it may take one other person to hold it up out of the way). Pop out the old flapper and replace with new one. Easy !

Repair went exactly like the video. With this video it was easy to make the repair. There were no surprises or problems and I felt confident in the videos instructions. It was like pushing the easy button.

What an awesome site! After putting in my model number and finding the problem I was having, I simply picked the 2 parts that were most likely to solve the problem. I bought a defrost thermostat, and defrost heater. To a high certainty, they would solve my problem. They didn't however! I ended up having to buy a temperature sensor on another order a few weeks later when the problem resurfaced! My own fault. I should have bought it the first time. As others have written: the longest part of the job is defrosting the ice from the coil. One thing I did that I didn't see suggested: plug the drain hole below the coil. I put a couple towels in the bottom of the freezer and ran the hair dryer. Didn't take long. I read that the amount of water created will overflow the pan under the refrigerator, so I plugged the drain hole. Once you clean that mess up, the repair is pretty straight forward. Great site. Even through I had to make two separate purchases, I still saved a lot of money. Thanks!

Hardest part was removing the escutcheon around the ice maker on the door. Used a putty knife to find first clip pullout than the rest was easy. Disconnecting plugs from circuit board not as easy as looks, broke one locking clip have to be more careful when lifting the small clips. Once done than removed plastic casing and and easily removed the flapper and replaced with new one. Since I didn't know what I would encounter I ordered a spring and the arm that holds the flapper. I pre- assembled the parts and had it ready to install once I removed the defective part. Whole job under ten minutes...GE service starts at $99.95 just to come and look at it, than parts and labor after that I saved at least $100 dollars. Very easy fix.

Performed repair per the PartSelect on-linevideo. Some posters had said the solenoid could be rusted, so I had ordered one. Turned out to be fine, and I have returned it. I much appreciated the hint from another poster, that it was no longer necessary to pry the escutcheon off the door, and merely pressing inside the outer 2 holes on the bottom of the control panel would suffice. I encountered no complications. Frist problem is gone.

With my hands and tools. It was real easy. Now just waiting to see it that was the problem.

Need an additional part to complete the job as the new auger is held to the ice crushing blades by a coupling. The new auger screws onto the blades. So I need a new ice crushing blade assembly. To complete the job.

watched the video on your site for instructions and went from there. The removal of the actual dispenser cover from the unit was a bit hard, but once I got it out, things went easy from there. Set the unit out overnight to ensure the plastic was pliable and did not crack.

Through your video. Awesome video.

Snapped it on

I went on Parts Select and typed in the problem, and they gave me the parts that might be the problem. So, I ordered the two parts, and put them in. Was really easy, as there are videos on parts select to help you remove the part and put the new one in. So simple. My freezer is working right now, so time will tell.

Replaced the auger. The Parts Select video was excellent, but it continued to make only crushed ice after installing new auger. I took it back apart and removed the crusher blade assembly and discarded them. Now I have cubed ice only but that is what I wanted anyway!

snapped the old one out snapped the new one in.

Followed online steps and viewed the video....

I removed the front panel from water dispensor placing a very small screwdriver in the three small holes under the panel. It came free and then I was able to get to the solenoid and switch easily. However, my problem was not solved. It turned out to be the secondary water valve in the back of the unit, which is also an easy repair. The problem with repairs like this is you don't know if you're buying the right part until after you have installed it. Returning the parts are easy except for electrical parts which they won't take back once unstalled. All the parts were delivered the next day, although it said 3 to 5 business days.