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GSS20IEMBWW General Electric Refrigerator - Instructions

All installation instructions for GSS20IEMBWW parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the GSS20IEMBWW
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refrigerator wasn't cooling

  • Customer: James from LaGrange KY
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 16 of 18 people found this instruction helpful
First I removed the two screws that hold the element in place. I then pulled the element out about 3 inches and disconnected the two wires, it was really simple. I conected the new element & defrost themostat (instuctions were included with the parts). I replaced the cover pluged the fridge in everything was woking fine. I placed a themometer in the fridge & have been watching it for 2+ weeks now it is working fine. To anyone who is looking to do this repair, on thier own, I reccomend it. It was very simple & required little to no skill. No reasopn to throw away money to call a repair man.

Pieces broke off Auger and Cover cracked.

  • Customer: Larry from Georgetown TX
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers
  • 15 of 16 people found this instruction helpful
Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.

Freezer and fresh food section getting warm due to inside coils frosting over.

  • Customer: John from Windham NH
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set
  • 17 of 22 people found this instruction helpful
No self defrost. Measured heater coil with ohm meter which was OK (not open). Ordered 2 temp sensors (there are 2 in freezer, 2 in fresh food sections). The original and the new all meaured ~150 ohms. Replaced one by one. This did not fix problem. Ordered defrost thermostat. Original measured ~150 ohms - new one was ~100 ohms. Unpluged refridgerator. Removed coil panel (4 nut screws) in freezer and light cover (1 small phillips screw). Locate defrost thermostat clipped to top of coils (orange / pink wires). Cut wires and unclipped thermostat. Stripped insulation off of wires and reconnect using wire nuts. Clipped thermostat back to coils. Ran refridgerator without panel on coils to see if coils frosted up again and listend for fans/compressor to stop ( took hours). Opened freezer and viewed glow of defrost heater. Problem resolved.

Freezer and Refrigerator both warm, frost buildup on freezer coil cover

  • Customer: James from Au Sable Forks NY
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 14 of 14 people found this instruction helpful
De-iced cover and removed two phillips head screws and two 1/4 " nutdriver screws to expose coil, defrost heater and defrost thermostat. Deiced the coil and surrounding area with a heat gun. Removed two screws that hold the defrost heater in place, disconnected the wires to the original heater. The original assy. was a single quartz and the new one was a double quartz. This required rerouting the left wire along with the right one, but was no problem as the wire was plenty long enough. Re-installed the assy. with the two screws. I replaced the defrost termination thermostat, even though it tested good, because I have had experience in that it would be the next to go, and not to in-convenience the owner in unloading the fridge a second time. The only difficult part was fitting into the freezer compartment. As usual, order by 3p.m. and shipping is the same day and is a real joy to use Partselect.com

The evap fan burnt out again (after 2 yrs)

  • Customer: Frank from Abington MA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 15 of 17 people found this instruction helpful
I had to remove the contents of the freezer, and remove the fan covers ( 2 screws) and the back of the freezer. I pulled out the evap motor assembly, removed the motor from that and re-installed the new motor into the assembly, (2 screws). Installed the evap assembly back into the freezer, ( another 2 screws), making sure to plug the motor into the wire harness and keeping the wires away from the fan blades. Then installed the back of the freezer (2 screws...again) and put on the 2 plastic pieces that completes the freezer assembly. I plugged the refrigerator back in and heard the fan start and knew everything was going to work fine

loss of refrigeration

  • Customer: Heather from Pennington NJ
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 14 of 16 people found this instruction helpful
After mopping up the floor - the whole freezer that was iced up melted - that's how I found out about the problem...

Disconnected the power, emptied the freezer, removed the shelves. Under the ice maker was the light cover - I removed that first, then the two screws holding the back panel in place - The light panel was covering the top screw.

With the screws removed, I pulled out the back panel - which needs to be jiggled around a bit to get it past the shelf brackets.

With the cover off, I could see the mostly de-iced coil at the back of the unit. The defrost heater was visible at the bottom of the coil frame. To remove the bracket/heater, I removed the two cross head screws (one on each side) holding the bracket to the coil frame. I then twisted the side tabs of the bracket assembly and pulled the entire bracket/heater/wiring from the coil frame.

With better access tot he bracket/heater I was able to disconnect the wires. I grabbed the new bracket/heater, reattached the wires and pushed the bracket/heater back onto the coil frame and closed the side tabs firmly attaching the bracket to the frame. I then screwed the tabs back onto the frame.

Replaced the back panel, screwed it in place. Put back the light cover and then the shelves. Turned the appliance back on and left it for a few hours - before checking to see if there was any drop in temperature. There was, so after 24 hours or so I reloaded all the food...

NOTE: I was certain that the heater had failed! When I pulled the OLD one out it was obviously burned out - the glass tube was blackened and pieces of the element could be seen in the bottom of the tube.

Main circuit board wouldn't allow the compressor to come on

  • Customer: Leonard from Keller TX
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver
  • 15 of 19 people found this instruction helpful
Removed old circuit board and replaced with new

The compartment behind control panel with snow

  • Customer: Victor from Houston TX
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 14 of 16 people found this instruction helpful
I have unlock the black panel. With a screw driver I have removed 2 screws and removed 3 conectors from circuit board. So, I had access to solenoid set. From this point on was intuitive. Very easy.

I recomend these parts be replaced once time for each two years.

Solenoid had become rusted/crank door wouldn't close

  • Customer: William M from Ft Myers FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 14 of 17 people found this instruction helpful
First, had to use punch tool to pop out electronic face panel. Face unit still connnect via wires. Use painters tape to hold against refrig. Next, Remove ice/water dispenser and also tape to door. This will give you access to solenoid. Remove the 3 screws holding it in place and unplug fsolenoid from Face Panel. Screw new solenoid and place and connnect to Panel. Goood idea is to unplug regrig. while doing this and put a little WD-30 on shaft of solenoid. May want to order new screws, could be rusty, that hold solenoid in place. Sounds a bit complicated but not that bad a job. You'll save over$100 over GE's service.

Replace ice maker

  • Customer: Gary from Glendale AZ
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 13 of 15 people found this instruction helpful
New ice maker only used 2 screws and the old one had 3. This was no problem. The old ice maker had already been removed. Just loosen the 3 screws and unplug the cord to ice maker. Only problem with ice maker was with the cord, which I had to use the supplied adapter. It was too long and in the way when reinstalling the ice bin. The ice bin had a small notch area on the bottom left. I used a plastic tie to bundle the cord into the notch. Carefully placed ice bin and no problem. The first part I received was damaged and was replaced 2 days later by a brand new part. Customer service charged for the replacement part but said they would credit my charge card within 2 to 3 weeks for the damaged part. Its been a week and if they follow thru like the said I woild give Part Select 5 Stars for service and Parts.

Noticed pieces of broken plastic in my ice cubes.

  • Customer: G from Spring Hill FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 13 of 13 people found this instruction helpful
Of course, the first thing I did was remove the ice cube container from the freezer, and dump the ice cubes. (Conservation note: If you're in a place with water conservation rules, dump the cubes in a big pot and save them. If they melt, use the water for your house plants.) Following the advice from another DIYer, I let the container warm up before doing anything further.
Turned the container (I'll call it the "tray" from now on) over, removed the two screws holding the front cover with the Phillips screwdriver, gently pulled the cover out to disengage it from the rest of the machine.
Getting the next part out was tricky because it didn't want to release just by pushing in on the tabs on either side of the front assembly. That's where the two table knives came in, courtesy another reviewer. Be careful here not to jam or twist too energetically because the plastic housing is still quite breakable.
Just to be safe, I unscrewed one more screw that held the little bracket holding the rod with the spring on it and disengaged it. Then I discovered that I had to unclip the part that holds the auger in the front part of the assembly and slide the auger out of the way so I could pull the broken part out.
Having done all that, putting the new part in and reassembling the whole thing was pretty easy.
Slide the new part in, carefully rotate the auger back into its place, slide that assembly back into place, replace the clip holding the end of the auger, be sure the long rod engages the ice crusher gizmo, replace the screw that holds the rod in place, hook the front of the drawer back into the proper slots, rotate the cover back into position and replace and tighten the two screws.
You're done! The ice cubes you took out will probably still be frozen, so you can dump them back into the tray and slide the tray back into the freezer.
If you're cleverer than I am, maybe you won't need to do all the little things I did, but even so the whole exercise took less than 15 minutes--the ice cubes didn't even melt!

the cheap plastic drawer holders broke!

  • Customer: MARYT from KISSIMMEE FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 13 of 15 people found this instruction helpful
Not only were the parts delivered in 2 days....but a phillips head screw driver and matching up the new rails with the old ones turned out to be a super easy and fast repair!! A monkey could do this repair!! But now I noticed the left hand top drawer rail is cracked! It stinks that the quality of the original parts are so poor...but at least I'm saving some money doing it myself!!!

Wouldn't defrost

  • Customer: Aaron from Walnut Ridge AR
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 13 of 15 people found this instruction helpful
Unplugged refrigerator, removed cover, defrosted with heat gun, replaced Defrost Thermostat, and replaced single element with double element Defrost Heater. All went very well with minimal difficulty, and instructions that accompanied parts along with the instructional video on your site, made the repair quite easy. The repair is going on the 4th week now, and no freeze up yet.

piece of plastic broke off of ice bucket and it didn't feed the ice out very well.

  • Customer: Linda from Pittsford MI
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 12 of 12 people found this instruction helpful
Sent to your company for the ice bucket and auger assembly and replaced the old one. It took about 5 minutes. Very easy to do. Works great. Thank you so much for making it so easy.

The refrigirator light would not come on.

  • Customer: Jania from Novato CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers
  • 13 of 16 people found this instruction helpful
Poped out with screwdriver the old swithch and unplugged the two wires. Plugged in the wires to the new swithch and pushed it back in the hole where the old switch was before.
All Instructions for the GSS20IEMBWW
76-90 of 1,691