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DWU9961ABE Maytag Dishwasher - Instructions

All Instructions for the DWU9961ABE
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the soap dispenser door broke off, I lost the pins and the spring.
The repair is fairly simple except that the diagram on the web site has an error - it reverses the positions of the long hinge pin and the short pin. I kept trying to do it as the diagram showed and of course it didn't work. Then I followed my instincts! The only other difficult part was figuring out which way to insert the spring but there are only a few options so trial and error was the simplest way.
Parts Used:
Short Dispenser Door Retaining Pin Hinge Pin Detergent Cup Lid Spring Detergent Cup Lid
  • Bonnie from South Orange, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    Less than 15 mins
9 of 15 people found this instruction helpful.
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Rusty movable shelf racks
Since there are no nuts or anything else to remove on these racks, bending them into place is the only obvious way to go to fit them onto the existing racks. Taking out the old movable racks is the easy part - just take a pair of pliers and bend back the 'O' part of the movable rack where it goes over the pin on the big rack. To put on the replacement racks, I found that I had to bow the racks in the middle to make them fit. Simply pressuring them into place didn't have enough give. With a helper to hold the big rack steady, I could use 2 hand to bow and align the movable racks and snap them into place. You have to be careful not to bow to much or you could permanently bend the new parts. I broke one weld between the short pieces that go perpendicular to the long wires on the new rack by putting too much pressure on the long wires.
Parts Used:
Upper Rack Shelf Lower Rack Shelf
  • Peter from Andover, MA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
8 of 12 people found this instruction helpful.
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Neither the Soap or Wax dispensors worked for years and there was water leaking from the front of the machine.
Actual i missed diagnosed the leak and ordered a very expensive door gasket. The leak was coming from shrinage of the wax resevoire o rig and the tab seal for the soap dispensor. I missed the trees the forest got in the way. The leak was dripping alond the front panel well away from the main door seal.

I cleans a the plastic surfaces and noticed a lip around the opening for the reservoire and used 150 sandpaper to remove it. Replaced the O ring, tab seal and bothe selonoids and cleaned everything. Put it back together. Works find lasts along time
Parts Used:
Wax Motor for Detergent Cup Actuation
  • JOHN from PALM BAY, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
6 of 6 people found this instruction helpful.
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The latch on our dishwasher broke, meaning we could not close the door or start the dishwasher.
We have a nine year old Maytag dishwasher. The handle latch is plastic and over time with the many repeated uses it cracked and broke. I went to the local appliance repair shop and found the part in their data base but it would take ten days to get and cost $22.
My wife and I thought it might be time to get a new dishwasher but after checking out prices at $500 or more, I decided to search on line and repair it myself.
I found the part easily and quickly on Partselect.com and it was actually half the price of another internet dealer. The photographs helped me confirm I was buying the right part. It cost $6 plus shipping and I was amazed that it arrived in two days to California. It was easy to install, simply by removing the interior panel and slipping the new piece into place in the handle. The dishwasher works like new.
Thank you, Partselect.com for a quick answer to our problem!
Parts Used:
Latch Handle
  • Joan from Visalia, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
6 of 6 people found this instruction helpful.
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soap dispenser wouldn't open
Remove inner door by removing 7 torx screws. flip inner door up, propping it between the open door and the countertop.

Leave the drying solution reservour in place, remove two screws holding wax motor retainer. remove motor. (You might want to dissassemble door latch mechanism and replace latch seal, which is probably why wax motor failed to begin with. it simply slides over the latch FROM THE INSIDE.) Then reassemble.

I also cleaned up the main inner door seal. after that, the dishwasher leaked pretty good everytime the sprayer arm revolved. It took awhile to figure out I had rubbed off some rubber, although not much, BUT ENOUGH to make it leak.

SIMPLE FIX: Simply pull out seal, TURN IT OVER, so the back is now the front, AND RE-INSERT. No more leak. Saved 42 dollars.

Also: if your washer has two wax motors, (and you don't use drying agent) just swap the drying agent wax motor with defective soap dispenser motor. No cost repair.
Parts Used:
Dual Wax Motor Conversion Kit
  • Daniel from Flushing, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
6 of 6 people found this instruction helpful.
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detergent cup wouldn't open
Removed Torx (T20) screws around perimiter of inside cover. Lifted cover and inverted it, then disconnected the two terminals from the wax motor. Wire and motor terminals had green corrosion and entire motor/latch assembly was caked with accumulated detergent. After ensuring circuit was not hot, cleaned wire terminals by soaking ends (one a a time) in white vinegar, then water, then a spritz of WD-40. Removed old assmebly and reservoir, then thoroughly cleaned inside cover and vacuumed inside of dishwasher door. Took digital pics at each step of disassembly as a reference when reassembling.

Instructions provided with conversion kit are useless. Attached parts, motor, and gasket to new assembly first, using old assembly as a guide. then attached to cover before replacing reservoir. Inserted plunger into reservoir and twisted to secure. Installed o-ring and mounted reservoir; slot on reservoir mates with tab on assembly, and white lever arm actuates plunger. Reattached wires to motor and replaced inside cover. Ran a wash cycle and confirmed cup lid opened.

Note that my model only had one wax motor, so new assembly was identical to old and the Y-cable was not needed. As another commenter pointed out, latch assembly will not appear to work correctly manipulated by hand until you remember that cup lid holds latch at midpoint of travel at start of wash.
Parts Used:
Rinse Aid Knob Dual Wax Motor Conversion Kit
  • David from Glen Rock, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers
8 of 12 people found this instruction helpful.
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I broke the spray arm in half
I removed the wash basket. I unscrewed the cover. I disassembled the spray arm. I removed the broken lower wash arm support. I installed the new one and put everything back.

Very easy.

Plus, the parts reached my desk less than 24 hours after I placed the order. Very pleased.
Parts Used:
Lower Spray Arm Power Tower Nozzle Spray Tower Lower Extension Nozzle Lower Wash Arm Support and O-Ring Gasket Kit
  • James from Saint Louis, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
8 of 13 people found this instruction helpful.
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Front door panel insert and Front access panel insert were damaged through wear over time.
Front Door Panel Insert: Remove the screws located in the metal strips surrounding the panel. This releases the old panel and allowes the old panel to be replaced with the new panel. Truly a piece of cake. Access Panel Insert: may need a small wrench to get at the screws to remove the entire access panel from the dishwasher unit. Then remove the screws in the metal strip surrounding the access panel to replace the panel insert. A little more work, but still rather easy.
Parts Used:
Access Panel Insert Front Door Panel Insert
  • Maria from Greene, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Wrench set
6 of 7 people found this instruction helpful.
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Drain hose leaked
First I had to unhook the electric, water line and drain hose. Then slide out the dishwasher. Took several days to find the drain hose - local stores only carried a 6 ft hose and I needed a 7 ft. Once I found it online, purchased it and recieved it I put it all back together and all is good.
Parts Used:
Drain Hose
  • Mark from Mansfield, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
6 of 7 people found this instruction helpful.
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No kick plate with used dishwasher
Sooooooooo, I ordered a new kick plate, it arrived promptly, tried installing it and it was being difficult. Removed plate above that and lined up new plate(kick plate) tried putting plate above it on and as when we installed the machine that upper plate was difficult. Removed upper plate to fcheck problem of installation and guess what? Stuck in the inside of the upper plate was the lower plate complete with sound insulation. Happy ending :-)
Parts Used:
Lower Toe/Access Panel - White
  • Kirby from Dracut, MA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
6 of 8 people found this instruction helpful.
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Door would fall open
Removed four screws on bottom plate. Located repair site on outside of cabinet. Had to hook spring on bottom rear plate by brail. Then attached linkage to spring and ran stiff wire through linkage to raise it above arm. Called a man with stronger but larger hands had him stretch the spring while I guided linkage over arm and into the slot using the wire. Removed stiff wire with needle nose pliers and reassembled front plate.
Parts Used:
Door Spring Linkage
  • Margaret from New Orleans, LA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
5 of 5 people found this instruction helpful.
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Reservoir was leaking past the 0-ring and out the front of the door
After removing the parts so I could get at the o-ring, I replaced the o-ring and restarted the dishwasher. Water was still getting past. Maybe has something to do with the difficulty of tightening around the short shoulder near the o-ring. To overcome the problem I applied a thin layer of Marine Goop under and over the o-ruing and reassembled the parts. Now no leaks.
Parts Used:
Reservoir O-Ring Soap Cup Door Latch and Gasket
  • CHARLES G from OKEMOS, MI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
6 of 8 people found this instruction helpful.
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original basket fell apart
threw out the broken and put in a fantastically improved new one. very easy (would have done it sooner if I'd known it was that simple to find it online and order it) thanks
Parts Used:
Silverware Basket - Gray
  • D from Villas, NJ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
5 of 5 people found this instruction helpful.
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The pins on the soap dispenser somehow became disengaged and lost in a wash cycle.
It was difficult to use the guide provided online to determine what position to place the spring in. Finally I realized that the spring had to be placed with the tip that sticks out against the wall of the dishwasher to make the spring action work. The long and short pins were not a problem. How to place the spring was the main problem, but I finally figured it out. I did not need any special tools to accomplish this. I just used a kitchen knife to push the short pin into place.
Parts Used:
Short Dispenser Door Retaining Pin Hinge Pin Detergent Cup Lid Spring
  • Coralie from Centennial, CO
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
6 of 9 people found this instruction helpful.
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Leak underneath the main pump area
I unscrewed the parts of the washing tower, then removed the housing and filters above the impeller. Lastly I removed and replaced the impeller and "o" ring. This repair went fine. Unfortunately another part (blower) let go and I decided not invest any more time or money into this machine since it was so old.
Parts Used:
Wash Impeller
  • John from Yonkers, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
5 of 6 people found this instruction helpful.
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All Instructions for the DWU9961ABE
61 - 75 of 594